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Hi, I’m Muhammad Fahad Hussain. I have extensive experience in content review and quality assurance, working primarily with high-profile social media accounts to ensure authenticity and adherence to community standards. I have also worked as an Application Support Engineer and Android Developer, which has helped me build strong technical and problem-solving skills. I pride myself on being detail-oriented, empathetic, and dedicated to improving user experiences. My passion lies in supporting communities and providing excellent service by maintaining quality and accuracy in digital environments. I’m always eager to learn more and contribute positively to any team I'm part of.…Hi, I’m Muhammad Fahad Hussain. I have extensive experience in content review and quality assurance, working primarily with high-profile social media accounts to ensure authenticity and adherence to community standards. I have also worked as an Application Support Engineer and Android Developer, which has helped me build strong technical and problem-solving skills. I pride myself on being detail-oriented, empathetic, and dedicated to improving user experiences. My passion lies in supporting communities and providing excellent service by maintaining quality and accuracy in digital environments. I’m always eager to learn more and contribute positively to any team I'm part of.

Muhammad Fahad Hussain

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Hi, I’m Muhammad Fahad Hussain. I have extensive experience in content review and quality assurance, working primarily with high-profile social media accounts to ensure authenticity and adherence to community standards. I have also worked as an Application Support Engineer and Android Developer, which has helped me build strong technical and problem-solving skills. I pride myself on being detail-oriented, empathetic, and dedicated to improving user experiences. My passion lies in supporting communities and providing excellent service by maintaining quality and accuracy in digital environments. I’m always eager to learn more and contribute positively to any team I'm part of.…Hi, I’m Muhammad Fahad Hussain. I have extensive experience in content review and quality assurance, working primarily with high-profile social media accounts to ensure authenticity and adherence to community standards. I have also worked as an Application Support Engineer and Android Developer, which has helped me build strong technical and problem-solving skills. I pride myself on being detail-oriented, empathetic, and dedicated to improving user experiences. My passion lies in supporting communities and providing excellent service by maintaining quality and accuracy in digital environments. I’m always eager to learn more and contribute positively to any team I'm part of.

Available to hire

Hi, I’m Muhammad Fahad Hussain. I have extensive experience in content review and quality assurance, working primarily with high-profile social media accounts to ensure authenticity and adherence to community standards. I have also worked as an Application Support Engineer and Android Developer, which has helped me build strong technical and problem-solving skills.

I pride myself on being detail-oriented, empathetic, and dedicated to improving user experiences. My passion lies in supporting communities and providing excellent service by maintaining quality and accuracy in digital environments. I’m always eager to learn more and contribute positively to any team I’m part of.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Beginner

Beginner

Language

English

Advanced

Urdu

Advanced

Work Experience

Content Review Analyst at Teleperformance

October 19, 2022 - July 12, 2025

Reviewed high profile social media accounts to ensure authenticity, accuracy, and avoidance of poser or fake accounts. Validated, monitored, filtered, and investigated content with high quality, speed, open-mindedness, and accuracy. Investigated and resolved social media issues like account support requests and abusive content reports. Ensured content review compliance within turnaround times and quality standards. Assisted community inquiries empathetically and effectively. Maintained knowledge of social media products and community standards, enforced terms of use, recognized trends and escalated issues, and suggested workflow improvements to enhance user experience.

Subject Matter Expert at Subject Matter Expert Sdn Bhd – MY

September 28, 2024 - July 12, 2025

Reviewed high profile social media accounts for authenticity and accuracy, validated and filtered content at high speed and quality, resolved reported social media issues including abusive content and account support requests, supported community with accurate and timely assistance, enforced social media Terms of Use, used market-specific insights to improve support, identified workflow inefficiencies and suggested solutions, analyzed data to improve user experience, recognized trends and escalated issues beyond company policy.

Application Support Engineer at DXC Technology

November 30, 2019 - July 12, 2025

Handled assigned incident tickets, updated progress and ticket status in service management tools, analyzed and troubleshot technical system issues, addressed service requests for simple system enhancements and reports, assisted with system changes testing including planning and verification of test cases, prepared implementation instructions for production changes, compiled weekly and monthly incident and service request statistics, and performed other duties as required.

Quality Assurance Analyst at Teleperformance Sdn Bhd

September 30, 2024 - Present

Performed quality audits identifying defects per quality workflows, identified process knowledge gaps and suggested improvements, created targeted improvement plans for call, chat, and email interactions, generated weekly and monthly team performance reports including summary observations, delivered constructive 1:1 feedback regularly, conducted root cause analysis for escalations and dissatisfaction cases with focus on corrective measures, led sessions addressing quality gaps, and focused on key results including customer satisfaction, first-time resolution, efficiency, and quality metrics.

Android Developer at AL-Mejrab Group

August 31, 2019 - July 12, 2025

Worked on Android Studio front-end including XML for commercial app design and development, assisted the team in testing and resolving application bottlenecks post-development to enhance app performance and reliability.

Content Review Analyst at Teleperformance

October 19, 2022 - July 12, 2025

Reviewed high profile social media accounts to ensure authenticity and accuracy, avoiding poser or fake accounts. Validated, monitored, filtered, and investigated content with a focus on quality, speed, and open-mindedness. Investigated and resolved social media issues such as account support requests and abusive content reports. Assisted community inquiries empathetically and accurately, enforced social media Terms of Use, and used market-specific knowledge to improve support workflows and user experience.

Content Review Analyst at Globlance Subject Matter Expert Sdn Bhd

September 28, 2024 - July 12, 2025

Reviewed high profile social media accounts ensuring authenticity, accuracy, and avoidance of fake accounts. Validated and monitored content with high quality and speed. Investigated reports of abusive content and account support requests, making balanced decisions in support of community mission. Analyzed data to improve user experiences and suggested workflow efficiencies. Escalated issues outside company policy to the global team.

Application Support Engineer at DXC Technology

November 30, 2019 - July 12, 2025

Received and managed incident tickets using service management tools, analyzed and troubleshot system issues, handled system enhancement requests and report generation, assisted in testing system changes by planning test cases and data, prepared implementation instructions for production changes, compiled statistics on incidents and service requests, and performed additional duties as assigned by the account.

Quality Assurance Analyst at Teleperformance Sdn Bhd

September 30, 2024 - Present

Performed quality audits and identified defects in call, chat, and email interactions. Suggested improvements for knowledge gaps and quality decifits. Shared reports on team performance and provided constructive feedback. Conducted root cause analysis for dissatisfaction and escalations. Delivered training sessions on quality gaps and focused on customer satisfaction, first-time resolution, efficiency, and quality metrics.

Android Developer at AL-Mejrab Group

August 31, 2019 - July 12, 2025

Worked on front-end development using Android Studio XML for commercial apps and assisted in testing performance bottlenecks in applications developed by team members.