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Hi, I'm Anna Charisse Legaspi, an experienced executive assistant and team lead with a strong background in administrative support, customer service, and human resources. Over the years, I've developed effective collaboration skills working in diverse environments, supporting creative directors, managing schedules, and leading customer service teams to ensure smooth operations. I enjoy taking initiative and linking cross-functional teams to improve processes and achieve company goals. I'm passionate about providing excellent support and fostering strong professional relationships to help organizations succeed.…Hi, I'm Anna Charisse Legaspi, an experienced executive assistant and team lead with a strong background in administrative support, customer service, and human resources. Over the years, I've developed effective collaboration skills working in diverse environments, supporting creative directors, managing schedules, and leading customer service teams to ensure smooth operations. I enjoy taking initiative and linking cross-functional teams to improve processes and achieve company goals. I'm passionate about providing excellent support and fostering strong professional relationships to help organizations succeed.

Anna Charisse Legaspi

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Hi, I'm Anna Charisse Legaspi, an experienced executive assistant and team lead with a strong background in administrative support, customer service, and human resources. Over the years, I've developed effective collaboration skills working in diverse environments, supporting creative directors, managing schedules, and leading customer service teams to ensure smooth operations. I enjoy taking initiative and linking cross-functional teams to improve processes and achieve company goals. I'm passionate about providing excellent support and fostering strong professional relationships to help organizations succeed.…Hi, I'm Anna Charisse Legaspi, an experienced executive assistant and team lead with a strong background in administrative support, customer service, and human resources. Over the years, I've developed effective collaboration skills working in diverse environments, supporting creative directors, managing schedules, and leading customer service teams to ensure smooth operations. I enjoy taking initiative and linking cross-functional teams to improve processes and achieve company goals. I'm passionate about providing excellent support and fostering strong professional relationships to help organizations succeed.

Available to hire

Hi, I’m Anna Charisse Legaspi, an experienced executive assistant and team lead with a strong background in administrative support, customer service, and human resources. Over the years, I’ve developed effective collaboration skills working in diverse environments, supporting creative directors, managing schedules, and leading customer service teams to ensure smooth operations.

I enjoy taking initiative and linking cross-functional teams to improve processes and achieve company goals. I’m passionate about providing excellent support and fostering strong professional relationships to help organizations succeed.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

Tagalog

Fluent

English

Fluent

Spanish; Castilian

Beginner

Work Experience

Support Administrator at ROI Hunter FZE

January 1, 2024 - December 31, 2025

Provided administrative support by managing ticket escalations, compiling usage reports, and tracking client feedback. Delivered responsive, high-quality customer support to global clients via email and chat, ensuring timely resolution of platform-related issues. Collaborated cross-functionally with Product and Engineering teams to report bugs and suggest feature improvements based on user feedback.

Executive Assistant to the Creative Director cum HR at Blue Line Furniture Factory LLC

January 1, 2023 - December 31, 2024

Assisted in planning, coordination, and execution of design projects, ensuring timely delivery and adherence to company standards. Participated in client meetings and presentations. Managed schedules, organized meetings, and handled correspondence for the Creative Director, ensuring efficient workflow and communication within the team. Liaised with suppliers and vendors to obtain materials, samples, and production quotes, maintaining strong relationships to ensure quality and cost-effectiveness. Assisted in the review and approval of final designs and production samples, ensuring all products met company quality standards and client expectations. Managed recruitment processes, including job postings, candidate screening, interview scheduling, and onboarding. Maintained employee records and ensured compliance with HR policies and regulations. Assisted in developing and implementing HR policies and procedures.

Executive Assistant to Managing Director/Founder at Ultimate Power Solutions FZC

January 1, 2022 - December 31, 2023

Provided high-level administrative support to the Founder/Managing Director, including calendar management, travel coordination, and meeting preparation. Acted as a liaison between the executive and internal/external stakeholders, ensuring smooth communication and follow-up on key business matters. Managed confidential documents, business correspondence, and reports, maintaining a high level of discretion and professionalism.

Customer Service Team Lead at Potius Pte Ltd

January 1, 2019 - December 31, 2022

Responsibility for day-to-day activities of the Manila CEC Office and Team. Headed evaluation of company Knowledge Base and Learning aids review, implementing a systematic KB. Liaised with Senior Management recommending process improvement, refining office procedures, and streamlining team accountability and tracking. General management of reports including preparation of the team's monthly results/performance, ticket overviews, SLA analysis and review, hospital catalogs, etc.

Marketing Executive at Potius Pte Ltd

January 1, 2019 - December 31, 2022

Designed, executed, and monitored multi-channel marketing campaigns via email to attract and engage potential leads. Utilized Customer Relationship Management (CRM) software to track and manage leads. Ensured accurate and up-to-date records of lead interactions and progress through the sales pipeline.

CRM Marketing/Lead Generation Specialist at Dreemar

January 1, 2019 - December 31, 2022

Responsible for actively sourcing new business opportunities/records for the database as required. Developed and maintained a sales prospecting database for the company ensuring all new entries are accurate. Managed customer complaints to ensure all issues are resolved quickly and fairly.

Quality Supervisor at Valor Global

January 1, 2017 - December 31, 2019

Responsible for day-to-day activities of the QA Teams from Manila PH and Phoenix, AZ. Partnered with Operations Team Supervisors and leads to ensure agents meet corporate and partner KPIs. Monitored and evaluated QA Rep performance for consistency in adherence to company guidelines and provided direct feedback to representatives regarding strengths and weaknesses. Maintained department reporting of QA scores and trending.

Technical Lead at Harte Hanks

January 1, 2014 - December 31, 2017

Day-to-day activities management of the QA Teams in Manila PH and Phoenix, AZ. Partnered with Operations Team Supervisors and leads to ensure agents meet corporate and partner KPIs. Monitored and evaluated QA Rep performance for consistency in adherence to company guidelines and provided direct feedback. Maintained department reporting of QA scores and trending.