Dheeren Kithani

Improved search rankings and drove organic traffic through on-page and off-page SEO. Identified high-value keywords, developed SEO-friendly content, managed social media for brand visibility and community growth. Planned content scheduling, ran targeted paid advertising to increase reach and conversions. Implemented sales and promotions strategies, built brand consistency, and customer engagement initiatives. Owned monthly revenue goals for Meta Ads, Google Ads, and TikTok Ads, optimizing for CAC, ROAS and contribution margin. Led cross-functional digital media campaigns managing budgets over $10,000/month, optimizing ROI, and applying compliance protocols in healthcare. Spearheaded DTC eCommerce growth through performance marketing integrating landing page optimization, email flows, and affiliate channels.

Delivered empathetic, solution-focused assistance via phone, chat, and email for orders, payments, products, and website navigation. Maintained average response times under 30 seconds during peak hours, achieving over 95% customer satisfaction by resolving complex issues professionally. Navigated Amazon internal tools, CRM systems to quickly research, troubleshoot, and resolve concerns. Worked rotational shifts including weekends and holidays to support customers globally. Followed strict privacy and compliance protocols. Contributed to internal knowledge base by documenting recurring issues and best practices, reducing repeat contacts through root-cause analysis.

Appointed Head of Sitladevi Medical Group when sales were $1,000/day with just one pharmacy location. Increased daily sales by 150%, growing from $1,000 to $2,500 through strategic leadership. Expanded operations from 1 to 38 pharmacy locations across India, driving national presence and market share. Implemented performance-based strategies, staff training, and operational improvements for sustainable growth. Interacted with 500+ customers daily, converting inquiries into loyal customers via calls and social media. Strengthened customer relationships through responsive communication and follow-up, boosting retention. Reviewed and verified prescriptions accurately, ensuring compliance and patient safety. Provided empathetic counseling on medication use, dosage, and side effects to enhance patient care. Collaborated with healthcare professionals to deliver personalized pharmaceutical support. Maintained high service levels during peak hours and staff shortages, ensuring uninterrupted pa