Available to hire
I am a Principal UX Architect and Designer specializing in enterprise software for network security, healthcare, and fintech. I apply thorough research and strategic thinking to solve complex user problems, leading teams to deliver intuitive products that generate significant revenue. I thrive on collaborating closely with product and engineering teams to create seamless design and development processes.
I love mentoring other designers to accelerate product conception and development, helping them to achieve unexpectedly amazing results. My experience spans leading multi-disciplinary teams, driving innovation with patented designs, and turning technical challenges into UX victories. I’m passionate about creating user-centered software that improves operational efficiency and business outcomes.
Experience Level
Language
English
Fluent
German
Intermediate
Work Experience
Principal UX Designer at Ivanti
May 1, 2019 - February 28, 2025Led the design of Ivanti’s Gartner-recognized cloud-based enterprise patching and security solutions, including Ivanti Patch for Neurons and Patch for Intune. From concept to market, the product earned over $10M/year and yielded four engineering patents. Used research to drive critical feature development for sales and revenue and led a prize-winning Hackathon team designing patch functionality for mobile devices. Mentored a team of eight designers to become the top-performing UX team. Collaborated with the design system team, contributed concepts, and carried out user research.
Experience Architect at USBank
November 1, 2017 - April 30, 2019Led design of a new teller system, transforming a failing vendor project into a successful design that reduced page loads by 75% and salvaged a multimillion-dollar effort. Used user research insights to revise a flawed design into a prototype that leveraged new bank technology to ease teller workflows. Managed a team including visual design, front end design, content strategy, and research.
UX Designer at Logisticare
August 1, 2016 - October 31, 2017Designed a SaaS call center system for a nationwide non-emergency medical transportation provider using a research-based process. The system was projected to save $2 million annually in labor costs.
Interaction Designer at Anthem (Blue Cross/Blue Shield)
June 1, 2015 - August 31, 2016Designed broker portal and contributed to mobile app design. Took over a delayed project and restored schedule and client confidence within 30 days. Simplified an outdated broker system to enhance attractiveness for third-party brokers and contributed complex healthcare functionality to mobile application.
Senior UX Architect/Designer and Consultant at Various companies
January 1, 2000 - May 31, 2015Developed a five-year strategic plan for revamping Digikey.com, mentoring a young team to successfully execute the plan, resulting in a major update saving hundreds of thousands annually. Led a rescue redesign at Ecolab praised by senior management for saving a $2 million investment. Designed platform management functionality for Digital River improving customer search times and contributed user-centered systems across multiple industries including storage network management, mortgage origination, B2B, and healthcare as both individual contributor and sole UX resource.
Principal UX Designer at Ivanti
May 1, 2019 - February 28, 2025Led the design of Ivanti’s Gartner-recognized cloud-based enterprise patching and security solutions from initial concept to market, delivering products generating $10M+/year and securing four engineering patents. Designed Patch for Intune, Ivanti’s most efficient revenue earner. Used research to develop critical features that supported sales and revenue growth. Directed strategic redesign of the platform’s navigation and led an award-winning Hackathon team concept. Mentored a team of eight designers, making them the top-performing UX team within the company. Contributed to the design system and conducted user research for component concepts.
Experience Architect at USBank
November 1, 2017 - April 30, 2019Led the redesign of a new teller system after a vendor failure, improving user interactions and cutting page loads by 75%, salvaging a multi-million dollar project. Leveraged user research insights to revise initial flawed designs and developed successful prototypes aligning with new bank technology. Managed a multidisciplinary team including visual designers, front-end designers, content strategists, and researchers.
UX Designer at Logisticare
August 1, 2016 - October 31, 2017Designed a SaaS-based call center system for a nationwide non-emergency medical transportation provider following a research-driven process. The system was projected to save the company $2 million in annual labor costs.
Interaction Designer at Anthem (Blue Cross/Blue Shield)
June 1, 2015 - August 31, 2016Designed the broker portal and contributed to the mobile app design. Took over the project after delays, restoring schedule and client confidence in 30 days. Simplified a complex broker system to enhance business attractiveness to third-party brokers. Contributed healthcare-specific functionality leveraging prior experience.
Senior UX Architect/Designer and Consultant at Various companies
January 1, 2000 - January 1, 2015Developed strategic plans and executed significant redesign efforts for clients such as DigiKey, Ecolab, and Digital River, leading to operational improvements and cost savings. Delivered user-centered design solutions across diverse industries including storage network management, mortgage origination, B2B, point-of-sale systems, and healthcare. Acted as an individual contributor or sole UX resource on many projects.
Education
B.A. at Jamestown College
January 1, 1987 - December 31, 1991B.A. at Jamestown College
January 1, 1985 - December 31, 1989Qualifications
Inspire product development model
January 1, 2020 - December 31, 2020Understanding Users
January 1, 2020 - December 31, 2020Inspire product development model
January 1, 2010 - December 31, 2010Understanding Users
January 1, 2012 - December 31, 2012Industry Experience
Software & Internet, Financial Services, Healthcare, Computers & Electronics, Transportation & Logistics
Experience Level
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