Available to hire
Having earned my Bachelor’s degree in Computer Engineering from the University of Peloponnese with a specialization in software engineering, I find immense joy in the art of programming. Completing my internship marked just the beginning of my journey into the world of software development. I am eager to deepen my knowledge and refine my skills through new projects and challenges.
With a steadfast commitment to growth, I am ready to make meaningful contributions as I continue building my career in the software and technology industry. I am passionate about learning and actively seeking opportunities to engage in innovative and exciting development tasks.
Skills
Language
Greek, Modern
Fluent
Bulgarian
Fluent
English
Advanced
Work Experience
Network Operations Center Technician at Nova Telecommunications & Media
October 15, 2024 - June 6, 2024Receive, analyze and resolve/escalate any raised problem concerning customer complaints or other network failures or outages. Act as the primary interface of the Network Management Centre for intra-departmental and external communications. Execute planned tasks as required by NMC management. Use the Corrective Trouble Ticketing System to inform involved parties on Network Faults. Escalate faults among NOVA technical departments and external providers/vendors and follow up progress for timely fault resolution. Receive, analyze and resolve or escalate trouble tickets from performance monitoring platforms. Inform Customer Service of network problems leading to service outages. Provide IS Help desk support.
1st Level Tech Support Agent at Nova Telecommunications & Media
May 1, 2024 - October 14, 2024Customer Support Agent for fixed, OTT & DTH TVs. Utilized Ticketing System and troubleshooting to diagnose and resolve hardware, software, and network issues. Communicated clearly with users to resolve technical problems. Created and maintained technical documentation such as user manuals and FAQs. Proficient in remote support tools like TeamViewer, AnyDesk, and Remote Desktop. Supported multiple operating systems including Windows, macOS, and Linux. Assisted with software installation, updating, and configuration. Provided hardware support including PCs, printers, and peripherals. Basic understanding of LAN/WAN, IP addressing, DNS, DHCP, and Wi-Fi troubleshooting. Supported antivirus, firewall configurations, and user access controls. Managed multiple support requests efficiently under pressure.
Web Developer (Internship) at Wide Services
November 1, 2022 - April 30, 2023Served as front-end web developer and administrator for an online education company using the Moodle Learning Management System (LMS).
NETWORK OPERATIONS CENTER TECHNICIAN at NOVA TELECOMMUNICATIONS & MEDIA
October 15, 2024 - June 7, 2024Receive, analyze and resolve or escalate problems concerning customer complaints or network failures. Act as the primary interface for intra-departmental and external communications. Execute planned tasks required by management. Use the Corrective Trouble Ticketing System to inform parties on network faults. Escalate faults among technical departments and external vendors, following up for timely resolution. Respond to trouble tickets from performance monitoring platforms. Inform customer service about network issues leading to outages. Provide IS help desk support.
1ST LEVEL TECH SUPPORT AGENT at NOVA TELECOMMUNICATIONS & MEDIA
May 1, 2024 - October 14, 2024Customer support involving fixed, OTT & DTH TVs using ticketing systems. Troubleshoot and resolve hardware, software, and network issues efficiently. Provide customer service by clear communication with users for technical problem resolutions. Create and maintain technical documentation including user manuals and FAQs. Use remote support tools such as TeamViewer and AnyDesk. Support various operating systems including Windows, macOS, and Linux. Assist with hardware setup and maintenance, and understand network basics and security awareness. Manage multiple support requests under pressure.
WEB DEVELOPER (INTERNSHIP) at WIDE SERVICES
November 1, 2022 - April 30, 2023Worked as a front-end web developer and administrator for an online education company using Moodle LMS software. Responsible for website development, maintenance, and LMS administration.
Education
Bachelor's degree at Technological Educational Institute of Peloponnese
October 10, 2018 - April 29, 2025Bachelor's degree at Technological Educational Institute of Peloponnese
October 10, 2018 - April 29, 2025Qualifications
IBM Generative AI Engineering
April 13, 2025 - April 13, 2025Meta Front-End Developer
May 27, 2023 - May 27, 2023Mastering Laravel Framework and PHP
February 21, 2024 - February 21, 2024Become a Full-Stack Web Developer - LinkedIn
September 13, 2023 - September 13, 2023DevOps Foundations - LinkedIn
September 12, 2023 - September 12, 2023Scientific Computing with Python - freeCodeCamp
September 23, 2023 - September 23, 2023Introduction to Korean Philosophy and Culture [Sungkyunkwan University]
May 13, 2023 - May 13, 2023Introduction to Android Mobile Application Development [Meta]
May 13, 2023 - May 13, 2023API Testing and Validation (2017) - LinkedIn
January 12, 2023 - January 12, 2023HTML Essential Training (2020) - LinkedIn
January 12, 2023 - January 12, 2023Moodle Administration Tutorial: Beginner, Intermediate Guide - Udemy
November 3, 2022 - November 3, 2022AWS Academy Graduate - AWS Academy Cloud Foundations
January 16, 2022 - January 16, 2022React | TestDome
September 27, 2023 - September 27, 2023IBM Generative AI Engineering Course Certificates
April 13, 2025 - April 13, 2025Meta Front-End Developer Course Certificates
May 27, 2023 - May 27, 2023Mastering Laravel Framework and PHP
February 21, 2024 - February 21, 2024Become a Full-Stack Web Developer - LinkedIn
September 13, 2023 - September 13, 2023DevOps Foundations - LinkedIn
September 12, 2023 - September 12, 2023Scientific Computing with Python - freeCodeCamp
September 23, 2023 - September 23, 2023Introduction to Korean Philosophy and Culture - Coursera
May 13, 2023 - May 13, 2023Introduction to Android Mobile Application Development - Coursera
May 13, 2023 - May 13, 2023API Testing and Validation - LinkedIn
January 12, 2023 - January 12, 2023HTML Essential Training - LinkedIn
January 12, 2023 - January 12, 2023Moodle Administration Tutorial: Beginner, Intermediate Guide - Udemy
November 3, 2022 - November 3, 2022AWS Academy Graduate - AWS Academy Cloud Foundations
January 16, 2022 - January 16, 2022React | TestDome
September 27, 2023 - September 27, 2023Industry Experience
Software & Internet, Telecommunications, Education, Media & Entertainment, Retail
Skills
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