I'm James Vials, a Technical Games Designer and Programmer from Cardiff, United Kingdom with a background in Unreal Engine, game systems, and cross-disciplinary collaboration. Over the past five years I’ve developed robust gameplay systems from the ground up, working with C++, C#, JavaScript, Python, and HTML, and I’ve gained experience across hardware, software, and networking infrastructure. I excel at debugging complex issues, reading root causes, and communicating clear, actionable fixes to both technical and non-technical teammates. Since joining the team, I’ve become a dependable collaborator who can untangle problems, propose practical solutions, and help others understand and implement them, drawing on home networking, programming, and computer systems knowledge.

James Vials

I'm James Vials, a Technical Games Designer and Programmer from Cardiff, United Kingdom with a background in Unreal Engine, game systems, and cross-disciplinary collaboration. Over the past five years I’ve developed robust gameplay systems from the ground up, working with C++, C#, JavaScript, Python, and HTML, and I’ve gained experience across hardware, software, and networking infrastructure. I excel at debugging complex issues, reading root causes, and communicating clear, actionable fixes to both technical and non-technical teammates. Since joining the team, I’ve become a dependable collaborator who can untangle problems, propose practical solutions, and help others understand and implement them, drawing on home networking, programming, and computer systems knowledge.

Available to hire

I’m James Vials, a Technical Games Designer and Programmer from Cardiff, United Kingdom with a background in Unreal Engine, game systems, and cross-disciplinary collaboration. Over the past five years I’ve developed robust gameplay systems from the ground up, working with C++, C#, JavaScript, Python, and HTML, and I’ve gained experience across hardware, software, and networking infrastructure.

I excel at debugging complex issues, reading root causes, and communicating clear, actionable fixes to both technical and non-technical teammates. Since joining the team, I’ve become a dependable collaborator who can untangle problems, propose practical solutions, and help others understand and implement them, drawing on home networking, programming, and computer systems knowledge.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Language

English
Fluent

Work Experience

Technical Adviser at Gigaclear
April 1, 2024 - June 19, 2024
Starting as a general customer support agent, handling various queries related to customer account support including installations, billing, and technical issues. After passing a three-month probation, joined a specialist technical support team focused on troubleshooting escalated technical problems, primarily around internet connections. Uses expertise in home networking, programming, and computer systems to simplify complex issues for customers and implement long-term fixes. Recognized as a dependable team member capable of breaking down and resolving difficult technical challenges.
Customer Support Agent at Gigaclear
April 1, 2025 - April 1, 2025
Start as a general customer support agent dealing with queries related to customer accounts, installations, billing, and technical queries. Provided solutions promptly and escalated issues when needed; later joined the specialist technical support team focusing on technical queries and home networking, streaming, and gaming infrastructure.

Education

MA Games Enterprise at University of South Wales
January 1, 2022 - December 31, 2023
BA Hons Game Design at University of South Wales
January 1, 2019 - December 31, 2022
Extended Diploma in IT at The College Merthyr Tydfil
January 1, 2017 - December 31, 2019
BA Honours Game Design at University of South Wales
January 1, 2019 - January 1, 2022
MA Games Enterprise at University of South Wales
January 1, 2022 - January 1, 2023
Extended Diploma in IT (D*D*D*) at The College Merthyr Tydfil
January 1, 2017 - January 1, 2019
Extended Diploma in IT (D*D*D*) at Merthyr Tydfil College
January 1, 2017 - January 1, 2019
BA (Hons) in Game Design at University of South Wales
January 1, 2019 - January 1, 2022
MA Games Enterprise at University of South Wales
January 1, 2022 - January 1, 2023
BA Hons Game Design (1st Class Honours) at University of South Wales
January 1, 2019 - January 1, 2022
Extended Diploma IT (D*D*D*) at The College Merthyr Tydfil
January 1, 2017 - January 1, 2019

Qualifications

IG50 Award – Winner (Into Games 2025)
January 1, 2025 - November 11, 2025
IG50 Winner 2025 (Into Games)
January 1, 2025 - November 11, 2025

Industry Experience

Gaming, Software & Internet, Telecommunications, Professional Services, Education, Media & Entertainment, Computers & Electronics