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Hi, I'm Vanessa Ruth Dsouza, a passionate Information and Media Marketing Administrator with over two years of experience in content creation, social media strategy, and data analytics, alongside a background in software technical support. I love crafting strategies that boost brand visibility and engagement, and I'm known for my attention to detail and strong communication skills. I thrive on collaborating across teams to deliver impactful marketing campaigns and events. Whether managing website content, executing social media campaigns, or analysing user behaviour to improve conversion rates, I enjoy turning data into actionable marketing success stories. Let's connect and explore new opportunities together!…Hi, I'm Vanessa Ruth Dsouza, a passionate Information and Media Marketing Administrator with over two years of experience in content creation, social media strategy, and data analytics, alongside a background in software technical support. I love crafting strategies that boost brand visibility and engagement, and I'm known for my attention to detail and strong communication skills. I thrive on collaborating across teams to deliver impactful marketing campaigns and events. Whether managing website content, executing social media campaigns, or analysing user behaviour to improve conversion rates, I enjoy turning data into actionable marketing success stories. Let's connect and explore new opportunities together!

Vanessa Ruth Dsouza

Digital Marketer, Content Creator, Social Media Manager, +2

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Hi, I'm Vanessa Ruth Dsouza, a passionate Information and Media Marketing Administrator with over two years of experience in content creation, social media strategy, and data analytics, alongside a background in software technical support. I love crafting strategies that boost brand visibility and engagement, and I'm known for my attention to detail and strong communication skills. I thrive on collaborating across teams to deliver impactful marketing campaigns and events. Whether managing website content, executing social media campaigns, or analysing user behaviour to improve conversion rates, I enjoy turning data into actionable marketing success stories. Let's connect and explore new opportunities together!…Hi, I'm Vanessa Ruth Dsouza, a passionate Information and Media Marketing Administrator with over two years of experience in content creation, social media strategy, and data analytics, alongside a background in software technical support. I love crafting strategies that boost brand visibility and engagement, and I'm known for my attention to detail and strong communication skills. I thrive on collaborating across teams to deliver impactful marketing campaigns and events. Whether managing website content, executing social media campaigns, or analysing user behaviour to improve conversion rates, I enjoy turning data into actionable marketing success stories. Let's connect and explore new opportunities together!

Available to hire

Hi, I’m Vanessa Ruth Dsouza, a passionate Information and Media Marketing Administrator with over two years of experience in content creation, social media strategy, and data analytics, alongside a background in software technical support. I love crafting strategies that boost brand visibility and engagement, and I’m known for my attention to detail and strong communication skills.

I thrive on collaborating across teams to deliver impactful marketing campaigns and events. Whether managing website content, executing social media campaigns, or analysing user behaviour to improve conversion rates, I enjoy turning data into actionable marketing success stories. Let’s connect and explore new opportunities together!

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Information and Media Marketing Administrator at Oxfordshire County Council

March 1, 2024 - June 2, 2024

Led all communications and marketing activities ensuring consistent messaging across digital platforms. Maintained and regularly updated team websites for content accuracy, accessibility, and brand alignment. Delivered targeted social media and email marketing campaigns increasing organic website traffic by 35% in four months. Created and managed a variety of content contributing to a 17% growth in online audience in three months. Planned and executed a successful onsite event exceeding stakeholder expectations. Analysed user behaviour using Google Analytics and developed strategies doubling conversion rates. Designed digital leaflets and marketing materials for public displays increasing web traffic. Led development of digital booklet and project-managed website creation improving user navigation and visual appeal. Produced multimedia content to enhance engagement and campaign reach.

Social Media Marketing Intern at SalesEra

June 1, 2023 - August 31, 2023

Designed and executed five targeted social media campaigns resulting in a 45% increase in audience engagement and 33% boost in organisational visibility within three months. Created tailored content for diverse audiences managing multi-channel communications across Instagram, Facebook, and LinkedIn. Produced engaging videos, static posts, and carousel content optimised for each platform. Monitored and moderated social media platforms ensuring timely responses and brand-aligned engagement.

Supervisor at Merkur Slots

January 1, 2023 - February 29, 2024

Ensured exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere. Leveraged data analytics to understand customer behaviour and tailor marketing initiatives. Organised and hosted special events, promotions, and loyalty programmes enhancing customer loyalty and engagement. Trained and supervised team members on brand messaging and customer experience standards supporting consistent marketing delivery at the point of service.

Service Desk Analyst at Oracle Cerner

April 1, 2022 - August 31, 2022

Delivered effective customer communications, resolved technical issues, and analysed feedback to improve service delivery. Provided insights to improve organisational communication and customer engagement strategies. Communicated clearly with internal and external stakeholders aligning with organisational messaging and values.

Technical Support Assistant at DXC Technology

November 1, 2020 - March 31, 2022

Managed high-volume cross-functional inquiries exceeding 200 queries per day across multiple channels maintaining a 98% customer satisfaction rate. Analysed customer feedback and engagement data to inform strategy changes improving service delivery ratings by 12%. Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.