Available to hire
Hi, I’m Dean Ward. I currently work as a HR Customer Experience Officer at Buckinghamshire Council where I handle queries and support employees and managers. Aside from my daily work, I create audio-visual content for Minds Alike Animal Training and Behaviour and The Pet Prep Initiative, combining my passion for animals and media.
I’m also an experienced drummer with a strong musical background, having played in bands and worked extensively in music management, audio mixing, and composition. With a partial Bachelor of Technology focused on Music Performance, I enjoy blending my skills in music and technology to create engaging multimedia projects.
Language
English
Fluent
Work Experience
HR Customer Experience Officer at Buckinghamshire Council
April 1, 2024 - March 28, 2024Handling inbound and outbound phone calls and tickets raised on internal systems sent to the HR Service Desk. Resolving queries received from employees, managers, clients, agencies, finance teams, and directors via telephone and email. Escalating complaints to the correct teams for resolution.
HR Service Desk Advisor at Buckinghamshire Council
November 1, 2021 - April 1, 2024Handled inbound/outbound phone calls and tickets on internal system sent to the HR Service Desk. Resolved queries received from employees, managers, clients, agencies, finance teams, and directors via telephone and email. Escalated complaints to the correct teams for resolution.
Audio/Visual Project Lead at Minds Alike | Animal Training & Behaviour
June 1, 2021 - March 28, 2024Created promotional materials including videos and course web pages for sales and future content. Updated and refreshed old audio/visual content for new product launches.
Senior Contractor Relationship Manager at Orange Genie
December 1, 2017 - June 1, 2021Handled inbound and outbound calls into Contractor Support Team. Resolved queries received via telephone and email from contractors, clients, agencies, finance teams, and directors. Escalated complaints appropriately. Recognized as a senior team member for confident knowledge and strong work ethic.
Junior Account Manager at Blackhawk Network
September 1, 2016 - December 31, 2017Worked in the Brand Protection team within Client Services on high-profile automotive sector clients. Ensured projects met targets and were tracked, managed stock orders, maintained supplier relationships, and attended review meetings to discuss project status and planning.
Drummer / Band Admin at Salt Uk Band
September 1, 2014 - December 31, 2017Played and wrote music with a 5-piece alternative rock band. Sourced gigs and opportunities such as competitions and radio sessions to enhance band profile and prestige. Managed administrative tasks including booking and promotion.
Administrator at Grass Roots
November 1, 2014 - September 30, 2016Managed customer correspondence including sending letters to UK and European countries, ensuring documentation accuracy, preparing weight reports and invoices, processing labels, maintaining spreadsheets, and occasionally translating customer communications.
Assistant Manager / Sandwich Artist at Subway
January 1, 2010 - December 31, 2014Prepared food, maintained store cleanliness, managed stock and order placements. Trained to become store manager and subsequently promoted to assistant manager. Managed sales figures, stock levels, payroll reports, and led monthly staff meetings.
Mover at Tripps Removals
September 1, 2014 - October 31, 2014Responsible for moving tasks including secure loading, unloading and storage of client items in vehicles and new properties.
Customer Service Representative / Trainee Assistant Manager at Blockbuster
February 1, 2007 - September 30, 2011Conducted daily store tasks such as till counting, inventory management, customer service, and store cleaning. Trained towards management by learning P&L reporting, participating in conference calls, and gaining insight into operations across multiple stores.
Quality Assurance Tester at Travellers Tales
February 1, 2009 - November 30, 2009Tested video games (Lego Battles, Lego Indiana Jones 2) for bugs by playing different game modes, filing bug reports in JIRA, and working graveyard shifts during crunch periods. Contract not renewed after project completion.
Customer Sales Representative at GAME Digital PLC
October 1, 2008 - February 28, 2009Assisted customers, managed product filing and searches, maintained store cleanliness, and ensured security procedures were followed at store closing. Seasonal hire not retained after contract end.
Office Junior / Data Entry Clerk at TRACKER Network (UK) Ltd.
April 1, 2005 - March 31, 2007Processed payment details into main database, handled post opening and sorting, scanned documents, collected printer documents, and responded to phone requests. Managed deadlines for daily and monthly tasks. Position ended due to business outsourcing.
Handyman & Decorator at Chris Ward Painting and Decorating
January 1, 2001 - April 30, 2005Prepared walls, performed base and final coats of paint, cleaned and stored equipment, handled wallpapers, managed customer premises by removing and restoring fixtures. Assisted business owner and ensured customer satisfaction.
Education
Bachelor of Technology at Chalfonts Community College Lower Sixth Form
January 1, 2004 - December 31, 2005GCSE at Chalfont Community College
January 1, 1999 - December 31, 2005Bachelor of Technology at Chalfonts Community College
January 1, 1999 - December 31, 2005Qualifications
Grade 2 Drums
January 11, 2030 - July 2, 2025Industry Experience
Government, Media & Entertainment, Retail, Professional Services, Non-Profit Organization
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