Available to hire
Hi, I’m Idoia Andueza. I’m a digital communicator with a strong command of English, specialised in blogging, social media, and online content creation. I enjoy turning ideas into engaging content and building online communities that connect with people and brands.
I hold a Masters in Digital Journalism from the University of Deusto (2014) and a Bachelor’s in Journalism from the Universidad de Alcalá de Henares (2011). My career spans hospitality administration in the UK and storytelling through journalism and social media; I love helping teams deliver polished experiences and clear, compelling communications. Based in London, I collaborate with educators and hospitality professionals to deliver effective content and meaningful engagement across blogs and social platforms.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
French
Advanced
Spanish; Castilian
Fluent
Work Experience
English Teacher at Academy Educactiva / Academy Eureka / Academy Lockhart
January 1, 2020 - June 1, 2024Providing group and one-to-one English lessons for all levels, ages, and exam types, including Cambridge, Oxford, Aptis, GSTE, and CAE exam preparation. Taught speaking lessons for adults and students, organizing both extracurricular and onsite classes.
Cluster Groups Coordinator at Hilton Hotels
January 1, 2018 - December 31, 2021Responsible for organizing group bookings for three hotels. Managed enquiries, drafted contracts, took deposits, and liaised with Reception and Food and Beverage departments to customize stays. Ensured accurate billing and revenue reporting while providing solutions to client and agency requests and complaints.
Cluster Reservations Agent at Hilton Hotels
January 1, 2017 - December 31, 2018Made individual bedroom reservations for three hotels, replied to enquiries with appropriate rates and terms, input reservations manually and updated automatic ones with correct billing instructions, and handled customer care duties including complaints and special requests.
Receptionist and Reservations Agent at Courthouse Hotel
January 1, 2017 - December 31, 2017Handled check-ins and check-outs, provided information, made cinema and bedroom reservations, updated billing instructions, settled bills, provided customer care, and upsold extra services at a five-star hotel.
Receptionist at City Continental Kensington Hotel
January 1, 2016 - December 31, 2016Performed receptionist duties including check-ins and check-outs, customer care, settling bills, providing touristic information, managing bookings manually, handling guest relations, training new colleagues, coordinating tasks, and assisting management with reports and guest relocations.
English Teacher at Academy Educactiva, Academy Eureka, Academy Lockhart
January 1, 2020 - June 22, 2024Providing group and one-to-one English lessons across various levels and for multiple exam types including Cambridge and Oxford. Preparing students for CAE and other English proficiency exams. Experience teaching Primary and ESO students.
Cluster Groups Coordinator at Hilton Hotels
January 1, 2018 - December 31, 2021Responsible for organizing group bookings at three hotels. Handling enquiries, following up offers, drafting contracts, managing deposits and rooming lists, liaising with multiple departments to customize stays, and ensuring accurate billing and billing instructions with a focus on sales and revenue targets.
Cluster Reservations Agent at Hilton Hotels
January 1, 2017 - December 31, 2018Creating individual bedroom reservations for three hotels. Managing manual and automatic reservation inputs, billing instructions, and special requests. Handling customer care, including complaints and requests.
Receptionist and Reservations Agent at Courthouse Hotel
January 1, 2017 - December 31, 2017Performed check-ins and check-outs, provided information, made cinema and room reservations, updated billing instructions and settled bills, upsold services, and handled customer care.
Receptionist at City Continental Kensington Hotel
January 1, 2016 - December 31, 2016Handled reception tasks such as check-in/out, customer care, bill settlement, touristic information, manual booking with billing instructions, guest relations including complaints without manager support, training new colleagues, and managerial assistance with reports and guest relocations.
Cluster Groups Coordinator at Hilton Hotels
January 1, 2018 - December 31, 2021Responsible for organising group bookings for three hotels. Tasks included replying to enquiries with appropriate rates and terms, following up offers, drafting contracts, handling deposits, and managing rooming lists. Liaised with reception and food & beverage departments to customize stays, ensured clean billing at checkout, sent invoices, and reported revenue results. Also handled client and agency requests and complaints in both B2C and B2B environments.
Cluster Reservations Agent at Hilton Hotels
January 1, 2017 - December 31, 2018Made individual bedroom reservations for three hotels. Responded to enquiries with rates and terms, imputing reservations manually and updating automatic bookings with billing instructions and special requests. Managed customer care by dealing with complaints and requests.
Receptionist and Reservations Agent at Courthouse Hotel
January 1, 2017 - December 31, 2017Handled check-ins and check-outs, provided information, made cinema and bedroom reservations, settled bills, and offered customer care services in a five-star hotel.
Receptionist at City Continental Kensington Hotel
January 1, 2016 - December 31, 2016Performed check-ins, check-outs, customer care, made bedroom bookings manually, managed guest relations including complaint handling without manager support, and supervised and trained staff.
Journalist and Digital Journalist at Various media outlets
January 1, 2008 - December 31, 2017Worked as a digital journalist and community manager across multiple platforms including blogs, newspapers, and online magazines. Responsibilities included writing articles and reviews on various topics such as gastronomy, events, economy, lifestyle, culture, politics, and technology. Managed social media communities and online content strategies for several organizations.
Cluster Groups Coordinator at Hilton hotels (cluster employee for three hotels)
January 1, 2018 - December 31, 2021Responsible for organising group bookings for three hotels. Duties included replying to enquiries with appropriate rates and terms, following up offers and managing upcoming groups to avoid problems. Drafting contracts, handling deposits, managing rooming lists, and liaising with Reception and Food and Beverage departments to customize stays. Ensured final bills were accurate and no outstanding payments upon checkout. Provided solutions to requests and complaints from clients and agencies.
Cluster Reservations Agent at Hilton hotels (cluster employee for three hotels)
January 1, 2017 - December 31, 2018Handled individual bedroom reservations for three hotels, responding to enquiries with correct rates and terms. Managed manual and automatic reservation entries with appropriate billing instructions and special requests. Provided customer care including dealing with complaints and requests.
Receptionist and Reservations Agent at Courthouse Hotel
January 1, 2017 - December 31, 2017Performed check-ins and check-outs at a five-star hotel. Provided information and made cinema and bedroom reservations. Handled settlement of bills and customer care.
Receptionist at City Continental Kensington Hotel
January 1, 2016 - December 31, 2016Handled check-ins and check-outs, customer care, and manual bedroom bookings at a three-star hotel. Managed guest relations, bookouts, providing solutions to complaints without manager support, along with supervision and training duties.
Digital Journalist and Community Manager at Various (The Big Picture blog, International Press Office website, Movernos Orthopaedics blog, ShBarcelona State Agency's website, Appstonic digital apps magazine, Diario de Noticias de Navarra)
January 1, 2008 - December 31, 2017Created content and managed social communities for multiple digital platforms and blogs. Responsibilities included writing articles, news coverage, stimulating Facebook and Twitter communities, customer care, publishing product information, and suggesting improvements based on online shop and community analysis.
Cluster Groups Coordinator at Hilton Hotels (UK)
January 1, 2018 - January 1, 2021Managed enquiries and offers according to Sales and Revenue objectives; followed up with clients; controlled upcoming group bookings to avoid problems; drafted contracts and deposits; inputted names with billing instructions; liaised with Reception and Food & Beverage to tailor stays; ensured final bills were accurate and no balances remained; provided solutions to client requests and complaints for both B2C and B2B clients.
Cluster Reservations Agent at Hilton Hotels (UK)
January 1, 2017 - January 1, 2017Made individual bedroom reservations for three hotels; input reservations manually and updated automatic systems with billing instructions and special requests; delivered customer care and handled inquiries.
Receptionist & Reservations Agent at Court House Hotel
January 1, 2017 - January 1, 2017Checked in/out guests; provided information as needed; made and managed bedroom reservations; set bills; delivered customer care.
Education
Bachelor's Degree at Universidad de Navarra
January 1, 2011 - December 31, 2011Master's Degree at Universidad de Alcalá de Henares
January 1, 2014 - December 31, 2014Bachelor at Universidad de Navarra
January 1, 2011 - December 31, 2011Master at Universidad de Alcalá de Henares
January 1, 2014 - December 31, 2014Bachelor at Universidad de Navarra
January 1, 2008 - December 31, 2011Master at Universidad de Alcalá de Henares
January 1, 2014 - December 31, 2014Master at Universidad de Alcalá de Henares
January 1, 2014 - December 31, 2014Bachelor at Universidad de Navarra
January 1, 2011 - December 31, 2011Masters in Digital Journalism at University of Deusto
January 11, 2030 - January 1, 2014Bachelor's in Journalism at Universidad de Alcalá de Henares
January 11, 2030 - January 1, 2011Qualifications
CPE (Certificate of Proficiency in English)
January 1, 2015 - December 31, 2015Community Manager & Expert in Social Media
January 1, 2014 - December 31, 2014Master Digital Journalism
January 1, 2014 - December 31, 2014Community Manager & Expert in Social Media
January 1, 2014 - December 31, 2014Master Digital Journalism
January 1, 2014 - December 31, 2014Certificate of Proficiency in English (CPE) by University of Cambridge
January 1, 2017 - December 31, 2017Community Manager & expert in Social Media
January 1, 2014 - December 31, 2014Master in Digital Journalism
January 1, 2014 - December 31, 2014Certificate of Proficiency in English (CPE)
January 1, 2010 - December 31, 2010Delf Certificate (French)
January 11, 2030 - July 3, 2025Community Manager & expert in Social Media
January 1, 2014 - December 31, 2014Master in Digital Journalism
January 1, 2014 - December 31, 2014CPE (Certificate of Proficiency in English by the University of Cambridge)
January 11, 2030 - July 3, 2025Delf certificate
January 11, 2030 - July 3, 2025Certificate of Proficiency in English (CPE)
January 11, 2030 - January 28, 2026Industry Experience
Education, Travel & Hospitality, Media & Entertainment, Professional Services, Retail, Other, Software & Internet
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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