Hi, I'm Ermir Shalqini, a multilingual IT Specialist and Web Developer with over 7 years of experience in tech support, system automation, and front-end web development. I have a solid background in cloud infrastructure and cybersecurity and currently manage and design rex-nyc.com, a commercial restaurant website in NYC. I hold Cisco CCNA Cyber Ops and Juniper JNCIA-Cloud certifications and possess a Master’s degree in Computer Science. I enjoy optimizing websites for SEO, improving performance, and providing full-stack support including hosting setup and security enhancements. I am fluent in English, Albanian, and Turkish and am always eager to help businesses streamline their IT operations and boost their online presence.

Ermir Shalqini

Hi, I'm Ermir Shalqini, a multilingual IT Specialist and Web Developer with over 7 years of experience in tech support, system automation, and front-end web development. I have a solid background in cloud infrastructure and cybersecurity and currently manage and design rex-nyc.com, a commercial restaurant website in NYC. I hold Cisco CCNA Cyber Ops and Juniper JNCIA-Cloud certifications and possess a Master’s degree in Computer Science. I enjoy optimizing websites for SEO, improving performance, and providing full-stack support including hosting setup and security enhancements. I am fluent in English, Albanian, and Turkish and am always eager to help businesses streamline their IT operations and boost their online presence.

Available to hire

Hi, I’m Ermir Shalqini, a multilingual IT Specialist and Web Developer with over 7 years of experience in tech support, system automation, and front-end web development. I have a solid background in cloud infrastructure and cybersecurity and currently manage and design rex-nyc.com, a commercial restaurant website in NYC. I hold Cisco CCNA Cyber Ops and Juniper JNCIA-Cloud certifications and possess a Master’s degree in Computer Science.

I enjoy optimizing websites for SEO, improving performance, and providing full-stack support including hosting setup and security enhancements. I am fluent in English, Albanian, and Turkish and am always eager to help businesses streamline their IT operations and boost their online presence.

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Experience Level

Expert
Expert
Expert
Intermediate
Intermediate

Language

English
Fluent
Albanian
Fluent
Turkish
Fluent

Work Experience

Freelance Web Developer & IT Specialist at Self-Employed
January 1, 2019 - June 5, 2024
Designed, optimized, and managed over 20 WordPress websites for businesses. Since January 2025, managed rex-nyc.com website including responsive menu PDF integration, SEO optimization, performance tuning, and Google Analytics. Provided full-stack support including hosting setup, security hardening, theme customization, and client training.
IT Specialist at Trefin Business & Software Solutions – Kosovo
June 1, 2017 - November 30, 2020
Developed Power BI dashboards and automated processes with Power Automate to improve business operations. Provided L1/L2 IT support, maintained system uptime, resolved software and hardware issues. Trained teams and documented IT procedures for knowledge sharing.
Store Manager / Technical Lead at Metro by T-Mobile (Spiked Holdings) – Topeka, KS
January 1, 2022 - April 30, 2024
Managed IT infrastructure for two locations including POS systems, networking, and reporting tools. Developed operational reports in Excel and Power BI reducing downtime and improving efficiency. Awarded #1 Manager nationwide in February 2022.
Web Developer at Bärenstark AG – Prishtina, Kosovo
December 1, 2012 - April 30, 2013
Supported front-end development using HTML, CSS, and JavaScript for responsive websites. Collaborated with UX designers to improve web layout and functionality across devices.

Education

Master of Science at UBT College, Kosovo
January 1, 2015 - December 31, 2017

Qualifications

Cisco Certified Network Associate (CCNA) – Cyber Ops
January 1, 2023 - December 31, 2023
Juniper Networks Certified Associate – Cloud (JNCIA-Cloud)
January 1, 2023 - December 31, 2023
ECDL Certification
January 1, 2019 - December 31, 2019

Industry Experience

Software & Internet, Telecommunications, Retail, Professional Services, Travel & Hospitality