Hi, I'm Antonio Stoenescu. I have a strong background in client relationship management and customer service with over six years of experience. I enjoy working in dynamic environments where I can bring my marketing skills, communication abilities, and passion for hospitality to the table. I’m always eager to learn new things and take on multiple tasks efficiently. Currently, I am studying Philosophy at the University of Bucharest, which helps me develop my critical thinking and analytical skills. My work experience spans from sales and customer support to food and beverage service. I’m friendly, extroverted, and committed to making guests and customers feel valued and appreciated.

Antonio Stoenescu

Hi, I'm Antonio Stoenescu. I have a strong background in client relationship management and customer service with over six years of experience. I enjoy working in dynamic environments where I can bring my marketing skills, communication abilities, and passion for hospitality to the table. I’m always eager to learn new things and take on multiple tasks efficiently. Currently, I am studying Philosophy at the University of Bucharest, which helps me develop my critical thinking and analytical skills. My work experience spans from sales and customer support to food and beverage service. I’m friendly, extroverted, and committed to making guests and customers feel valued and appreciated.

Available to hire

Hi, I’m Antonio Stoenescu. I have a strong background in client relationship management and customer service with over six years of experience. I enjoy working in dynamic environments where I can bring my marketing skills, communication abilities, and passion for hospitality to the table. I’m always eager to learn new things and take on multiple tasks efficiently.

Currently, I am studying Philosophy at the University of Bucharest, which helps me develop my critical thinking and analytical skills. My work experience spans from sales and customer support to food and beverage service. I’m friendly, extroverted, and committed to making guests and customers feel valued and appreciated.

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Skills

Experience Level

Intermediate

Language

English
Fluent
Romanian, Moldavian, Moldovan
Fluent
French
Intermediate
Italian
Beginner

Work Experience

Nike Athlete at NIKE
June 1, 2019 - August 31, 2019
Conducted sales of goods and services on behalf of Nike, maintaining excellent customer service whether in outlet or via communications. Provided detailed explanations of product features and processed payments and transaction documentation.
Call Center Agent at VERIZON CGS
December 1, 2021 - June 30, 2022
Managed inbound and outbound calls efficiently, followed scripts to handle different topics, identified customer needs, researched issues, provided solutions, and met qualitative and quantitative targets as part of a remote customer service team.
Customer Support Specialist at PLAYTIKA
November 1, 2019 - November 30, 2021
Responded promptly and accurately to customer queries via email and chat, assisted customers in using product features, analyzed and reported product malfunctions, and helped maintain positive customer service interactions.
Sales Representative at INDITEX, ZARA
October 1, 2018 - June 30, 2019
Greeted and assisted customers, conducted sales transactions and restocked the shop floor, upheld visual merchandising standards, and handled payment processes and transaction documentation.
Server, Foodrunner, Busser at REHOBOTH BEACH COUNTRYCLUB
June 1, 2019 - October 31, 2019
Provided excellent customer service in various country club amenities, including restaurant and golf course, greeted customers, presented menus, upsold, took and served food and drink orders, arranged table settings, and maintained cleanliness.
L2 Tech Support at SKYWIND GROUP
October 1, 2022 - December 31, 2022
Monitored gambling game activity on casino websites to prevent errors and promote income flow, acknowledged and forwarded B2B customer inquiries to responsible departments, and managed communication channels efficiently.
Champions Sports Bar & Restaurant at JW MERRIOT
August 1, 2022 - February 28, 2023
Engaged customers about menu items and events, prepared and served beverages and food, maintained cleanliness and health safety standards, and managed stock levels.
Waiter at Beer Station Pub
February 1, 2023 - June 5, 2024
Provided impeccable service with attention to detail from seating guests to presenting menus, took accurate orders including special requests and dietary restrictions, and anticipated guest needs during the meal.

Education

Highschool Diploma at SPIRU HARET NATIONAL COLLEGE
September 1, 2015 - June 30, 2018
Highschool Diploma at DANTE ALIGHIERI THEORETICAL HIGHSCHOOL
September 1, 2014 - June 30, 2015
Bachelor's Degree at UNIVERSITY OF BUCHAREST
September 1, 2018 - December 31, 2019

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Travel & Hospitality, Gaming, Telecommunications, Software & Internet

Skills

Experience Level

Intermediate

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