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With more than six years of experience working across the transcriptive gamut, I am highly adaptable to the varying requests and standards of a diverse client base. My experience as both a retail sales rep and a concierge for a luxury hotel service has given me strong skills in customer-facing relations and teamwork. I am diligent and strive for perfection in all I do. I am proficient in transcribing audio and video files accurately and on time, adapting to evolving client standards. I also have excellent research skills to ensure accuracy in transcripts, and a keen ear for different accents and dialects. I pride myself on my attention to detail and ability to deliver high-quality work under tight deadlines.…With more than six years of experience working across the transcriptive gamut, I am highly adaptable to the varying requests and standards of a diverse client base. My experience as both a retail sales rep and a concierge for a luxury hotel service has given me strong skills in customer-facing relations and teamwork. I am diligent and strive for perfection in all I do. I am proficient in transcribing audio and video files accurately and on time, adapting to evolving client standards. I also have excellent research skills to ensure accuracy in transcripts, and a keen ear for different accents and dialects. I pride myself on my attention to detail and ability to deliver high-quality work under tight deadlines.

Alessandro Moosa

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With more than six years of experience working across the transcriptive gamut, I am highly adaptable to the varying requests and standards of a diverse client base. My experience as both a retail sales rep and a concierge for a luxury hotel service has given me strong skills in customer-facing relations and teamwork. I am diligent and strive for perfection in all I do. I am proficient in transcribing audio and video files accurately and on time, adapting to evolving client standards. I also have excellent research skills to ensure accuracy in transcripts, and a keen ear for different accents and dialects. I pride myself on my attention to detail and ability to deliver high-quality work under tight deadlines.…With more than six years of experience working across the transcriptive gamut, I am highly adaptable to the varying requests and standards of a diverse client base. My experience as both a retail sales rep and a concierge for a luxury hotel service has given me strong skills in customer-facing relations and teamwork. I am diligent and strive for perfection in all I do. I am proficient in transcribing audio and video files accurately and on time, adapting to evolving client standards. I also have excellent research skills to ensure accuracy in transcripts, and a keen ear for different accents and dialects. I pride myself on my attention to detail and ability to deliver high-quality work under tight deadlines.

Available to hire

With more than six years of experience working across the transcriptive gamut, I am highly adaptable to the varying requests and standards of a diverse client base. My experience as both a retail sales rep and a concierge for a luxury hotel service has given me strong skills in customer-facing relations and teamwork. I am diligent and strive for perfection in all I do.

I am proficient in transcribing audio and video files accurately and on time, adapting to evolving client standards. I also have excellent research skills to ensure accuracy in transcripts, and a keen ear for different accents and dialects. I pride myself on my attention to detail and ability to deliver high-quality work under tight deadlines.

Skills

Microsoft Office

Salesforce

Adobe Photoshop

Experience Level

Microsoft Office

Intermediate

Salesforce

Intermediate

Adobe Photoshop

Beginner

Language

English

Advanced

Afrikaans

Intermediate

Work Experience

Transcriptionist at Rev, Johannesburg

September 1, 2020 - June 14, 2024

Transcribed audio and video files before deadlines with perfect accuracy. Adapted to different client standards on a file-by-file basis. Worked on various projects including trials, medical examinations, depositions, interviews, lectures, series, and movies, ensuring customer-specific rules were met. Conducted extensive research into medicine, anatomy, and law to produce precise transcripts often used in legal proceedings. Provided feedback on Rev's proprietary software and collaborated with fellow transcriptionists to maintain consistency across batches.

Customer Service, Concierge Service at Catch Consultancy - Luxico, Johannesburg

October 1, 2020 - March 31, 2021

Handled customer inquiries over phone and email, catering to guests' needs such as groceries, transport, and event bookings remotely. Managed invoices and payments for homeowners, guests, and the company. Followed up on outstanding balances, property states, and guest experiences. Managed property upkeep including linen changes, cleaning, and ensuring compliance with regulations. Excelled at multitasking by balancing admin work, customer service calls, maintenance, and requests. Developed geographic and cultural knowledge quickly to better serve guests. Used Salesforce and Freshcaller applications effectively.

Captioner at Catch Consultancy, Johannesburg

March 1, 2019 - September 1, 2020

Provided captioning and transcription services for clients including Netflix, Fox, Discovery, and CNBC. Delivered projects within tight deadlines and ensured quality by verifying names, places, and events. Maintained strong adaptability to evolving technical standards. Communicated efficiently within the team to ensure smooth workflows. Utilized WinCAPS software and had intermediate knowledge of Windows OS.

Sales Representative at BT Games, Johannesburg

December 1, 2018 - December 31, 2018

Sold games and related products, assisting customers with gaming and electronic queries both in-person and remotely. Managed console repair logs and sent repairs to head office. Conducted stock takes and maintained store presentation and cleanliness. Developed strong customer engagement skills, handling a variety of customer needs and backgrounds with patience and efficiency. Possessed advanced knowledge of Windows OS and various console operating systems.

Volunteer at Red Frogs, Durban

November 1, 2015 - December 31, 2015

Supervised and assisted thousands of young adults at the RAGE festival. Coordinated with other volunteers to ensure safety and support. Reported daily findings and issues to management. Participated in team-building exercises, trained new recruits, and assisted with transport coordination.