Available to hire
Hi! I’m David, a graphic designer and illustrator with a knack for managing multiple priorities and a positive attitude. I love taking on new challenges, whether it’s branding, digital art, or video editing, and I’m always eager to deliver great customer service and team support.
I’ve got experience working remotely and have handled everything from full branding and logo design to customer service roles in various industries. I enjoy creative thinking and teamwork, and I’m passionate about helping clients bring their ideas to life with professional-level design and communication.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Advanced
Spanish; Castilian
Fluent
Work Experience
Virtual Assistant at SAJJ Mediterranean ROSSA INC
March 1, 2024 - June 5, 2024Contact Customers in the morning to confirm their Catering Order, then follow up in the afternoon for a Survey. Additionally, manage Emails and provide Customer Service Support as needed.
Branding Manager at The Kimball Collective LLC
May 1, 2021 - September 30, 2023Supervising and creating full branding for logo and website design for clients. Organized and delivered training sessions for new branding projects, managed social media platforms, art design, copy for posts and stories, video editing, and handled personal communication with clients for branding projects and website editing.
Customer Service & Office of the President at Telus International GT
September 1, 2018 - May 31, 2021Customer Service at Direct Energy from 2018 to 2020. Sales (3 times Top Performer, 7 times Top Seller). Office of the President from 2020 to 2021 (identifying and resolving organizational issues, recognizing shortcomings and carrying out solutions, handled direct contact with customers).
Customer Service at Sitel Nicaragua
November 1, 2017 - July 31, 2018Customer Service at WOW, internet, cable, and phone. Responsibilities included customer satisfaction, troubleshooting, and sales.
Customer Service at Convergys
October 1, 2016 - September 30, 2017Customer Service at AT&T phone service, focusing on customer satisfaction, troubleshooting, and sales.
Virtual Assistant at SAJJ Mediterranean ROSSA INC
March 1, 2024 - June 11, 2024Contact Customers in the morning to confirm their Catering Order, then follow up in the afternoon for a Survey. Additionally, manage Emails and provide Customer Service Support as needed.
Branding Manager at The Kimball Collective LLC
May 1, 2021 - September 30, 2023Supervising and creating Full Branding for Logo and Website Design for Clients, organized and delivered training sessions for new branding projects, managed social media platforms, art design, copy for post and story, video editing, handled personal communication with clients for branding projects, and customer service for branding projects and website edition.
Customer Service & Office of the President at Telus International GT
September 1, 2018 - May 31, 2021Customer Service at Direct Energy from 9/2018 to 11/2020, with achievements including being 3 times Top Performer and 7 times top seller. Office of the President from 11/2020 to 05/2021 involving identifying and resolving organizational issues, recognizing shortcomings and carrying out solutions, handled direct contact with customers.
Customer Service at Sitel Nicaragua
November 1, 2017 - July 31, 2018Customer Service at WOW, internet, cable, and phone services, focusing on customer satisfaction, troubleshooting, and sales.
Customer Service at Convergys
October 1, 2016 - September 30, 2017Customer Service at AT&T Phone Service, with responsibilities including customer satisfaction, troubleshooting, and sales.
Virtual Assistant at SAJJ Mediterranean ROSSA INC
March 1, 2024 - June 14, 2024Contacted customers in the morning to confirm their catering orders, followed up in the afternoon for surveys, managed emails, and provided customer service support as needed.
Branding Manager at The Kimball Collective LLC
May 1, 2021 - September 30, 2023Supervised and created full branding for logos and website designs. Organized and delivered training sessions for new branding projects. Managed social media platforms including art design and copywriting for posts and stories. Edited videos, handled personal client communications related to branding projects and website editing, and provided customer service support.
Customer Service & Office of the President at Telus International GT
September 1, 2018 - May 31, 2021Worked in customer service for Direct Energy with roles in sales (top performer multiple times). Later worked in the Office of the President solving organizational issues, recognizing shortcomings, carrying out solutions, and handling direct contact with customers.
Customer Service at Sitel Nicaragua
November 1, 2017 - July 31, 2018Provided customer service for WOW internet, cable, and phone, focusing on customer satisfaction, troubleshooting, and sales.
Customer Service at Convergys Bogota
October 1, 2016 - September 30, 2017Provided customer service at AT&T phone service, specializing in customer satisfaction, troubleshooting, and sales.
Education
Bachelor in Graphic Design at UNICIT
February 1, 2008 - November 30, 2014High School Education at Colegio Hispano Nicaragüense
February 1, 2002 - November 30, 2007Bachelor at UNICIT. Managua, Nicaragua
February 1, 2008 - November 30, 2014High School Diploma at Colegio Hispano Nicaragüense. Managua, Nicaragua
February 1, 2002 - November 30, 2007Bachelor in Graphic Design at UNICIT. Managua, Nicaragua
February 1, 2008 - November 30, 2014High School Education at Colegio Hispano Nicaragüense. Managua, Nicaragua
February 1, 2002 - November 30, 2007Qualifications
Industry Experience
Media & Entertainment, Telecommunications, Professional Services, Retail, Software & Internet, Travel & Hospitality
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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