Available to hire
Experienced virtual assistant focused on law office and social media management, with strong customer service and branding skills. Adept at organizing priorities, following up with customers, and coordinating content and communications across platforms.
Graphic designer and illustrator with advanced proficiency in Adobe tools and web design platforms, experienced in creating brand identity, social media art/copy, and website edits while maintaining a detail-oriented, customer-focused approach.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Spanish; Castilian
Fluent
Work Experience
Virtual Assistant at SAJJ Mediterranean and Social Media Management at Law Office of Alan D Perez at Law Office of Alan D Perez Rossa INC
March 1, 2024 - PresentManaged social media and content for the law office, including art, copy, and posting schedules for Instagram, Facebook, and TikTok. Supported customer communications: confirmed catering orders in the morning, followed up with a survey in the afternoon, and managed emails and customer service support as needed. Handled virtual assistance tasks and provided customer service and support for ongoing requests.
Virtual Assistant (SAJJ Mediterranean and Social Media Management) - Law Office of Alan D Perez, Rosas Inc. at Law Office of Alan D Perez Rossa Inc.
March 1, 2024 - PresentProvided virtual administrative and social media support from home. Managed content creation and publishing for Instagram, Facebook, and TikTok, including art, copy, posts and stories. Coordinated with customers to confirm catering orders in the morning and followed up with a survey in the afternoon. Managed emails and provided customer service support as needed.
Virtual Assistant at SAJJ Mediterranean ROSSA INC
March 1, 2024 - June 14, 2024Contacted customers in the morning to confirm their catering orders, followed up in the afternoon for surveys, managed emails, and provided customer service support as needed.
Virtual Assistant at SAJJ Mediterranean ROSSA INC
March 1, 2024 - June 11, 2024Contact Customers in the morning to confirm their Catering Order, then follow up in the afternoon for a Survey. Additionally, manage Emails and provide Customer Service Support as needed.
Virtual Assistant at SAJJ Mediterranean ROSSA INC
March 1, 2024 - June 5, 2024Contact Customers in the morning to confirm their Catering Order, then follow up in the afternoon for a Survey. Additionally, manage Emails and provide Customer Service Support as needed.
Brand Manager at The Kinzel Collective LLC (Work from Home)
September 1, 2023 - PresentAs a Brand Manager, I work closely with clients to enhance their brand identity through innovative visual strategies and design elements. My role focuses on creating designs that communicate the essence of each brand effectively.
Graphic Designer at ROSINA NICARAGUA
March 1, 2023 - PresentIn this role, I was responsible for developing graphics and visual content for marketing campaigns. I collaborated closely with the marketing team to bring creative ideas to life while aligning with brand objectives.
Branding Manager at The Kimball Collective LLC
May 1, 2021 - September 30, 2023Supervised and created full branding for logos and website designs. Organized and delivered training sessions for new branding projects. Managed social media platforms including art design and copywriting for posts and stories. Edited videos, handled personal client communications related to branding projects and website editing, and provided customer service support.
Branding Manager at The Kimball Collective LLC
May 1, 2021 - September 30, 2023Supervising and creating Full Branding for Logo and Website Design for Clients, organized and delivered training sessions for new branding projects, managed social media platforms, art design, copy for post and story, video editing, handled personal communication with clients for branding projects, and customer service for branding projects and website edition.
Branding Manager at The Kimball Collective LLC
May 1, 2021 - September 30, 2023Supervising and creating full branding for logo and website design for clients. Organized and delivered training sessions for new branding projects, managed social media platforms, art design, copy for posts and stories, video editing, and handled personal communication with clients for branding projects and website editing.
Customer Service at Office of the President
November 1, 2020 - May 1, 2021Worked in the Office of the President from 11/2020 to 05/2021, including identifying and resolving organizational issues and managing direct customer contact.
Customer Service Representative at CocoCafé
September 1, 2019 - May 1, 2020I provided support to customers, addressing inquiries and resolving issues related to our products and services. My goal was to enhance customer satisfaction and loyalty.
Customer Service at Direct Energy
September 1, 2018 - November 1, 2020Provided customer service through phone and other channels, achieving strong performance metrics including multiple top performer/seller recognitions. Handled customer issues, troubleshooting, and sales responsibilities while maintaining customer satisfaction and efficient resolution.
Customer Service and Sales at Direct Energy
September 1, 2018 - November 1, 2020Provided customer service from 9/2018 to 11/2020, including sales activities. Achieved top performer and top seller recognition multiple times and supported customer contact and issue resolution.
Customer Service & Office of the President (GT) at Telus International GT
September 1, 2018 - May 1, 2021Handled customer service and supported the Office of the President by identifying and resolving organizational issues, recognizing shortfalls, and carrying out solutions. Provided direct customer contact and support.
Customer Service & Office of the President at Telus International GT
September 1, 2018 - May 31, 2021Worked in customer service for Direct Energy with roles in sales (top performer multiple times). Later worked in the Office of the President solving organizational issues, recognizing shortcomings, carrying out solutions, and handling direct contact with customers.
Customer Service & Office of the President at Telus International GT
September 1, 2018 - May 31, 2021Customer Service at Direct Energy from 9/2018 to 11/2020, with achievements including being 3 times Top Performer and 7 times top seller. Office of the President from 11/2020 to 05/2021 involving identifying and resolving organizational issues, recognizing shortcomings and carrying out solutions, handled direct contact with customers.
Customer Service & Office of the President at Telus International GT
September 1, 2018 - May 31, 2021Customer Service at Direct Energy from 2018 to 2020. Sales (3 times Top Performer, 7 times Top Seller). Office of the President from 2020 to 2021 (identifying and resolving organizational issues, recognizing shortcomings and carrying out solutions, handled direct contact with customers).
Customer Service at WOW (internet, cable, and phone)
November 1, 2017 - July 1, 2018Provided customer service for internet, cable, and phone support including troubleshooting and sales activities with a focus on customer satisfaction.
Customer Service at Convergys (Direct Energy)
November 1, 2017 - May 1, 2018Customer service at Convergys (details not clearly specified in the resume).
Customer Service at Sitel Nicaragua
November 1, 2017 - July 31, 2018Provided customer service for WOW internet, cable, and phone, focusing on customer satisfaction, troubleshooting, and sales.
Customer Service at Sitel Nicaragua
November 1, 2017 - July 31, 2018Customer Service at WOW, internet, cable, and phone services, focusing on customer satisfaction, troubleshooting, and sales.
Customer Service at Sitel Nicaragua
November 1, 2017 - July 31, 2018Customer Service at WOW, internet, cable, and phone. Responsibilities included customer satisfaction, troubleshooting, and sales.
Customer Service (Phone Service) at AT&T
November 1, 2016 - September 1, 2017Delivered customer service for phone services including customer satisfaction support, troubleshooting, and sales.
Customer Service at Colegio Hispano Nicaragüense
November 1, 2016 - July 1, 2017Customer service role (details not clearly specified in the resume).
Customer Service at Convergys Bogota
October 1, 2016 - September 30, 2017Provided customer service at AT&T phone service, specializing in customer satisfaction, troubleshooting, and sales.
Customer Service at Convergys
October 1, 2016 - September 30, 2017Customer Service at AT&T Phone Service, with responsibilities including customer satisfaction, troubleshooting, and sales.
Customer Service at Convergys
October 1, 2016 - September 30, 2017Customer Service at AT&T phone service, focusing on customer satisfaction, troubleshooting, and sales.
Education
Bachelor in Graphic Design at UNICIT
February 1, 2008 - November 30, 2014High School Education at Colegio Hispano Nicaragüense
February 1, 2002 - November 30, 2007Bachelor at UNICIT. Managua, Nicaragua
February 1, 2008 - November 30, 2014High School Diploma at Colegio Hispano Nicaragüense. Managua, Nicaragua
February 1, 2002 - November 30, 2007Bachelor in Graphic Design at UNICIT. Managua, Nicaragua
February 1, 2008 - November 30, 2014High School Education at Colegio Hispano Nicaragüense. Managua, Nicaragua
February 1, 2002 - November 30, 2007Bachelor in Graphic Design at Colegio Hispano Nicaragüense
February 1, 2002 - November 1, 2007Bachelor in Graphic Design at Colegio Hispano Nicaragüense
February 1, 2002 - November 1, 2014Qualifications
Industry Experience
Media & Entertainment, Telecommunications, Professional Services, Retail, Software & Internet, Travel & Hospitality, Education
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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