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I'm Cristhopher Rios, a bilingual customer support specialist based in Toronto, Ontario. I help customers in English and Spanish with financial inquiries by phone, handling payments, troubleshooting, and escalations with accuracy and empathy. I document interactions in CRM systems, collaborate across departments, and strive to meet targets for response time, resolution rate, and customer satisfaction. My experience spans regulated cannabis retail and manufacturing operations, where I mentored staff and streamlined front-end workflows.…I'm Cristhopher Rios, a bilingual customer support specialist based in Toronto, Ontario. I help customers in English and Spanish with financial inquiries by phone, handling payments, troubleshooting, and escalations with accuracy and empathy. I document interactions in CRM systems, collaborate across departments, and strive to meet targets for response time, resolution rate, and customer satisfaction. My experience spans regulated cannabis retail and manufacturing operations, where I mentored staff and streamlined front-end workflows.

Cristhopher Rios

Music Producer, Project Manager, Video Editor, +7

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I'm Cristhopher Rios, a bilingual customer support specialist based in Toronto, Ontario. I help customers in English and Spanish with financial inquiries by phone, handling payments, troubleshooting, and escalations with accuracy and empathy. I document interactions in CRM systems, collaborate across departments, and strive to meet targets for response time, resolution rate, and customer satisfaction. My experience spans regulated cannabis retail and manufacturing operations, where I mentored staff and streamlined front-end workflows.…I'm Cristhopher Rios, a bilingual customer support specialist based in Toronto, Ontario. I help customers in English and Spanish with financial inquiries by phone, handling payments, troubleshooting, and escalations with accuracy and empathy. I document interactions in CRM systems, collaborate across departments, and strive to meet targets for response time, resolution rate, and customer satisfaction. My experience spans regulated cannabis retail and manufacturing operations, where I mentored staff and streamlined front-end workflows.

Available to hire

I’m Cristhopher Rios, a bilingual customer support specialist based in Toronto, Ontario. I help customers in English and Spanish with financial inquiries by phone, handling payments, troubleshooting, and escalations with accuracy and empathy.

I document interactions in CRM systems, collaborate across departments, and strive to meet targets for response time, resolution rate, and customer satisfaction. My experience spans regulated cannabis retail and manufacturing operations, where I mentored staff and streamlined front-end workflows.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Language

Spanish; Castilian

Fluent

English

Fluent

Work Experience

Customer Service Representative at SNDL Inc.

September 1, 2024 - Present

Consistently rank in the top 3 regional sales performance through strong customer experience and day-to-day operations leadership. Enforced compliance and process accuracy in a regulated industry (Cannabis Retail).

Sales and Customer Service Associate at American Eagle

September 1, 2024 - Present

Deliver exceptional customer service, driving sales and fostering brand loyalty through personalized shopping experiences. Consistently ranking in the top 5 sales associates on site, exceeding sales targets. Managed inventory, restocked merchandise, and maintained store presentation to meet company standards. Processed transactions accurately and efficiently, contributing to a seamless customer checkout experience.

Customer Service Representative at SNDL Inc.

September 1, 2024 - Present

Consistently ranked in the top 3 regional sales performance through strong customer experience and day-to-day operations leadership. Enforced compliance and process accuracy in a regulated industry (Cannabis Retail). Introduced efficiencies in front-end workflows and inventory systems to improve speed and reduce errors. Mentored staff and maintained a clean, customer-first retail environment.

Sales Associate at American Eagle

September 1, 2024 - June 6, 2024

Delivered exceptional customer service, drove sales, and fostered brand loyalty through personalized shopping experiences. Consistently ranked among the top 5 salespeople, exceeding targets. Managed inventory, restocked merchandise, and maintained store presentation to company standards. Processed transactions accurately and efficiently to ensure seamless customer checkout.

Budtender at Value Buds

September 1, 2024 - June 6, 2024

Delivered personalized product recommendations, enhanced customer satisfaction, and drove sales. Educated customers on cannabis products, promoted responsible use, and ensured product knowledge. Maintained compliance with health, safety, and legal regulations. Streamlined transaction processes with accuracy and efficient inventory management.

Manufacturing Operations Lead at Blizza Brands Inc.

August 1, 2024 - October 9, 2025

Led daily team operations and task delegation for a 20+ person production floor; managed logistics, inventory control, and communication between internal teams.

Manufacturing Operations Lead at Blizza Brands Inc.

August 1, 2024 - October 9, 2025

Led daily team operations and task delegation for a 20+ person production floor. Managed logistics, inventory control, and communication between internal teams. Trained new hires and coordinated cross-department workflows to hit production goals.

DJ at Freelance

October 1, 2023 - June 6, 2024

Provided live music and entertainment for events including weddings, parties, and corporate functions, tailoring playlists to client preferences. Built rapport with a diverse client base resulting in repeat business. Managed business operations including booking, financial tracking, marketing, and customer relations. Operated sound and lighting equipment, troubleshooting technical issues to ensure smooth event execution.