Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a solutions-oriented specialist with over five years of experience in computer technical support and more than ten years in multimedia production. I enjoy bridging creativity with technical skills to produce impactful work that enhances customer experience and drives value for organizations. Currently, I am expanding my skill set with certifications in Cisco Networking, ITIL, CompTIA, and Full-Stack Engineering to stay ahead in the evolving tech landscape. I am passionate about facilitating smooth workflows and promoting diversity and inclusion through understanding organizational goals and using agile and lean methodologies. Whether working independently or collaboratively, I strive to deliver quality results in both technical support and multimedia production roles.…I am a solutions-oriented specialist with over five years of experience in computer technical support and more than ten years in multimedia production. I enjoy bridging creativity with technical skills to produce impactful work that enhances customer experience and drives value for organizations. Currently, I am expanding my skill set with certifications in Cisco Networking, ITIL, CompTIA, and Full-Stack Engineering to stay ahead in the evolving tech landscape. I am passionate about facilitating smooth workflows and promoting diversity and inclusion through understanding organizational goals and using agile and lean methodologies. Whether working independently or collaboratively, I strive to deliver quality results in both technical support and multimedia production roles.

Jeremy Russell

Music Producer, Composer, Audio Engineer, +3





I am a solutions-oriented specialist with over five years of experience in computer technical support and more than ten years in multimedia production. I enjoy bridging creativity with technical skills to produce impactful work that enhances customer experience and drives value for organizations. Currently, I am expanding my skill set with certifications in Cisco Networking, ITIL, CompTIA, and Full-Stack Engineering to stay ahead in the evolving tech landscape. I am passionate about facilitating smooth workflows and promoting diversity and inclusion through understanding organizational goals and using agile and lean methodologies. Whether working independently or collaboratively, I strive to deliver quality results in both technical support and multimedia production roles.…I am a solutions-oriented specialist with over five years of experience in computer technical support and more than ten years in multimedia production. I enjoy bridging creativity with technical skills to produce impactful work that enhances customer experience and drives value for organizations. Currently, I am expanding my skill set with certifications in Cisco Networking, ITIL, CompTIA, and Full-Stack Engineering to stay ahead in the evolving tech landscape. I am passionate about facilitating smooth workflows and promoting diversity and inclusion through understanding organizational goals and using agile and lean methodologies. Whether working independently or collaboratively, I strive to deliver quality results in both technical support and multimedia production roles.

Available to hire

I am a solutions-oriented specialist with over five years of experience in computer technical support and more than ten years in multimedia production. I enjoy bridging creativity with technical skills to produce impactful work that enhances customer experience and drives value for organizations. Currently, I am expanding my skill set with certifications in Cisco Networking, ITIL, CompTIA, and Full-Stack Engineering to stay ahead in the evolving tech landscape.

I am passionate about facilitating smooth workflows and promoting diversity and inclusion through understanding organizational goals and using agile and lean methodologies. Whether working independently or collaboratively, I strive to deliver quality results in both technical support and multimedia production roles.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Language

English

Fluent

Work Experience

Meat- Clerk at Jewel-Osco

October 1, 2024 - June 19, 2025

Assist in receiving shipments to the meat department; organize inventory and rotate stock using first-in, first-out basis; guide and assist customers with specific information regarding sales and inventory.

Senior Banking Technical Specialist at Great Lakes Credit Union

August 1, 2023 - August 31, 2024

Assisted members remotely and locally with account access and provided excellent customer service resulting in over 50 Medallia customer service 10 ratings. Performed basic troubleshooting for members having technical issues accessing their online portal. Worked closely with Database, IT Support Technician, and Infrastructure Teams to resolve issues resulting in customer satisfaction. Securely managed and organized data by inputting, analyzing, and maintaining sensitive and confidential account information. Assigned tasks for required training of retail banking policies and procedures and reviewed team performance goals to track daily progress. Collaborated with junior team to create and implement strategy that produced leads, sales, and accomplished branch goals. Communicated between departments, fostering an effective team environment.

Lead Music Director at Artlist LTD.

November 1, 2022 - January 19, 2025

Composed and produced original, high-quality music on Artlist's platform, catering to diverse genres and styles to meet various project needs. Collaborated with the Artlist team to ensure music aligned with brand standards and client requirements. Managed the entire music production process including conceptualization, recording, and final mixing & mastering, ensuring a polished and professional sound. Utilized industry-standard software including Apple products and applications to deliver exceptional compositions. Led end-to-end multimedia production projects including concept development, audio and visual content creation, registration with proper organizations, and final delivery.

Quality Assurance Lead Specialist at UserCrowd

January 1, 2021 - January 19, 2025

Developed and conducted detailed testing on products and software to identify bugs, defects, or issues before release. Collaborated with cross-functional teams including developers, marketing teams, and designers to improve product quality. Provided detailed reports of potential issues and feedback for best solutions creating insight for developers. Analyzed and designed solutions to issues. Responsible for troubleshooting software applications, mobile applications, and responsive websites for users.

Freelance Stage Crew at Bridgestone Arena

April 1, 2017 - June 30, 2021

Coordinated proper I/O routing and data cabling for audio-visual systems, telecommunications, and networking protocols and devices. Provided technical support with equipment, troubleshooting hardware and software issues, ensuring optimal performance and sound quality. Assigned wireless applications to specified frequencies for usage of wireless microphones, lavalier microphones, PA systems, lighting, etc.

Multimedia Project Manager at DBLB Media Freelance

January 1, 2017 - June 19, 2025

Led end-to-end multimedia production projects including concept development, audio and visual content creation, registration with proper organizations, and final delivery. Produced and edited podcasts and video series for digital platforms. Designed graphics and visual elements for digital campaigns, social media, and branding initiatives. Collaborated with clients to understand their vision and translated it into compelling audio-visual content.

Customer Service Representative at Fifth Third Bank

December 1, 2016 - December 31, 2017

Provided customers with brief overviews of their accounts while gaining sales skills by upgrading accounts to fit new needs while adhering to banking regulations. Learned various software applications and resource materials specific to retail banking. Assisted bank members with online digital access in addition to mobile banking and became an internal contact for many computer/system issues before an incident was opened with the service desk.

Meat- Clerk at Jewel-Osco

July 31, 2025 - July 31, 2025

Assisted in receiving shipments to the meat department, organized inventory and rotated stock on a first-in, first-out basis. Guided and aided customers with specific information regarding sales and inventory.

Senior Banking Technical Specialist at Great Lakes Credit Union

August 31, 2024 - July 31, 2025

Assisted members remotely and locally with account access and technical troubleshooting of online portals. Worked closely with IT teams to resolve issues positively impacting consumers. Managed and organized sensitive data securely in CRMs, assigned tasks for training on retail banking policies, and reviewed team performance to meet branch goals. Collaborated to produce leads, sales, and foster effective team environments using guiding principles.

Lead Music Director at Artlist LTD.

January 31, 2025 - July 31, 2025

Composed and produced original, high-quality music across diverse genres for various projects. Collaborated with the team to align music with brand standards and client needs. Managed the entire music production process including conceptualization, recording, mixing, and mastering. Delivered polished and professional sound compositions and led multimedia projects from concept to final delivery.

Quality Assurance Lead Specialist at UserCrowd

January 31, 2025 - July 31, 2025

Developed and conducted detailed testing for products and software to identify bugs before release. Collaborated with cross-functional teams to improve product value and provided detailed feedback and reports to developers. Responsible for troubleshooting software, mobile apps, and responsive websites.

Freelance Stage Crew at Bridgestone Arena

June 30, 2021 - July 31, 2025

Coordinated I/O routing and data cabling for audio-visual systems and telecommunications. Provided technical support with equipment troubleshooting and optimal performance assurance. Assigned wireless applications and frequencies for microphones and PA systems.

Multimedia Project Manager at DBLB Media Freelance

January 1, 2017 - Present

Led end-to-end multimedia projects including concept development, audio/visual content creation, registration, and final delivery. Produced and edited podcasts and video series for digital platforms. Designed graphics and visual elements for branding and digital campaigns. Collaborated with clients to translate their vision into compelling content.

Customer Service Representative at Fifth Third Bank

December 31, 2017 - July 31, 2025

Provided customers account overviews and upgraded accounts while adhering to banking regulations. Assisted members with digital banking and internal computer/system issues.