I am a solutions-oriented specialist with over five years of experience in computer technical support and more than ten years in multimedia production. I enjoy bridging creativity with technical skills to produce impactful work that enhances customer experience and drives value for organizations. Currently, I am expanding my skill set with certifications in Cisco Networking, ITIL, CompTIA, and Full-Stack Engineering to stay ahead in the evolving tech landscape. I am passionate about facilitating smooth workflows and promoting diversity and inclusion through understanding organizational goals and using agile and lean methodologies. Whether working independently or collaboratively, I strive to deliver quality results in both technical support and multimedia production roles.

Jeremy Russell

I am a solutions-oriented specialist with over five years of experience in computer technical support and more than ten years in multimedia production. I enjoy bridging creativity with technical skills to produce impactful work that enhances customer experience and drives value for organizations. Currently, I am expanding my skill set with certifications in Cisco Networking, ITIL, CompTIA, and Full-Stack Engineering to stay ahead in the evolving tech landscape. I am passionate about facilitating smooth workflows and promoting diversity and inclusion through understanding organizational goals and using agile and lean methodologies. Whether working independently or collaboratively, I strive to deliver quality results in both technical support and multimedia production roles.

Available to hire

I am a solutions-oriented specialist with over five years of experience in computer technical support and more than ten years in multimedia production. I enjoy bridging creativity with technical skills to produce impactful work that enhances customer experience and drives value for organizations. Currently, I am expanding my skill set with certifications in Cisco Networking, ITIL, CompTIA, and Full-Stack Engineering to stay ahead in the evolving tech landscape.

I am passionate about facilitating smooth workflows and promoting diversity and inclusion through understanding organizational goals and using agile and lean methodologies. Whether working independently or collaboratively, I strive to deliver quality results in both technical support and multimedia production roles.

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Experience Level

Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
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Language

English
Fluent

Work Experience

Meat- Clerk at Jewel-Osco
October 1, 2024 - June 19, 2025
Assist in receiving shipments to the meat department; organize inventory and rotate stock using first-in, first-out basis; guide and assist customers with specific information regarding sales and inventory.
Senior Banking Technical Specialist at Great Lakes Credit Union
August 1, 2023 - August 31, 2024
Assisted members remotely and locally with account access and provided excellent customer service resulting in over 50 Medallia customer service 10 ratings. Performed basic troubleshooting for members having technical issues accessing their online portal. Worked closely with Database, IT Support Technician, and Infrastructure Teams to resolve issues resulting in customer satisfaction. Securely managed and organized data by inputting, analyzing, and maintaining sensitive and confidential account information. Assigned tasks for required training of retail banking policies and procedures and reviewed team performance goals to track daily progress. Collaborated with junior team to create and implement strategy that produced leads, sales, and accomplished branch goals. Communicated between departments, fostering an effective team environment.
Lead Music Director at Artlist LTD.
November 1, 2022 - January 19, 2025
Composed and produced original, high-quality music on Artlist's platform, catering to diverse genres and styles to meet various project needs. Collaborated with the Artlist team to ensure music aligned with brand standards and client requirements. Managed the entire music production process including conceptualization, recording, and final mixing & mastering, ensuring a polished and professional sound. Utilized industry-standard software including Apple products and applications to deliver exceptional compositions. Led end-to-end multimedia production projects including concept development, audio and visual content creation, registration with proper organizations, and final delivery.
Quality Assurance Lead Specialist at UserCrowd
January 1, 2021 - January 19, 2025
Developed and conducted detailed testing on products and software to identify bugs, defects, or issues before release. Collaborated with cross-functional teams including developers, marketing teams, and designers to improve product quality. Provided detailed reports of potential issues and feedback for best solutions creating insight for developers. Analyzed and designed solutions to issues. Responsible for troubleshooting software applications, mobile applications, and responsive websites for users.
Freelance Stage Crew at Bridgestone Arena
April 1, 2017 - June 30, 2021
Coordinated proper I/O routing and data cabling for audio-visual systems, telecommunications, and networking protocols and devices. Provided technical support with equipment, troubleshooting hardware and software issues, ensuring optimal performance and sound quality. Assigned wireless applications to specified frequencies for usage of wireless microphones, lavalier microphones, PA systems, lighting, etc.
Multimedia Project Manager at DBLB Media Freelance
January 1, 2017 - June 19, 2025
Led end-to-end multimedia production projects including concept development, audio and visual content creation, registration with proper organizations, and final delivery. Produced and edited podcasts and video series for digital platforms. Designed graphics and visual elements for digital campaigns, social media, and branding initiatives. Collaborated with clients to understand their vision and translated it into compelling audio-visual content.
Customer Service Representative at Fifth Third Bank
December 1, 2016 - December 31, 2017
Provided customers with brief overviews of their accounts while gaining sales skills by upgrading accounts to fit new needs while adhering to banking regulations. Learned various software applications and resource materials specific to retail banking. Assisted bank members with online digital access in addition to mobile banking and became an internal contact for many computer/system issues before an incident was opened with the service desk.
Meat- Clerk at Jewel-Osco
July 31, 2025 - July 31, 2025
Assisted in receiving shipments to the meat department, organized inventory and rotated stock on a first-in, first-out basis. Guided and aided customers with specific information regarding sales and inventory.
Senior Banking Technical Specialist at Great Lakes Credit Union
August 31, 2024 - July 31, 2025
Assisted members remotely and locally with account access and technical troubleshooting of online portals. Worked closely with IT teams to resolve issues positively impacting consumers. Managed and organized sensitive data securely in CRMs, assigned tasks for training on retail banking policies, and reviewed team performance to meet branch goals. Collaborated to produce leads, sales, and foster effective team environments using guiding principles.
Lead Music Director at Artlist LTD.
January 31, 2025 - July 31, 2025
Composed and produced original, high-quality music across diverse genres for various projects. Collaborated with the team to align music with brand standards and client needs. Managed the entire music production process including conceptualization, recording, mixing, and mastering. Delivered polished and professional sound compositions and led multimedia projects from concept to final delivery.
Quality Assurance Lead Specialist at UserCrowd
January 31, 2025 - July 31, 2025
Developed and conducted detailed testing for products and software to identify bugs before release. Collaborated with cross-functional teams to improve product value and provided detailed feedback and reports to developers. Responsible for troubleshooting software, mobile apps, and responsive websites.
Freelance Stage Crew at Bridgestone Arena
June 30, 2021 - July 31, 2025
Coordinated I/O routing and data cabling for audio-visual systems and telecommunications. Provided technical support with equipment troubleshooting and optimal performance assurance. Assigned wireless applications and frequencies for microphones and PA systems.
Multimedia Project Manager at DBLB Media Freelance
January 1, 2017 - Present
Led end-to-end multimedia projects including concept development, audio/visual content creation, registration, and final delivery. Produced and edited podcasts and video series for digital platforms. Designed graphics and visual elements for branding and digital campaigns. Collaborated with clients to translate their vision into compelling content.
Customer Service Representative at Fifth Third Bank
December 31, 2017 - July 31, 2025
Provided customers account overviews and upgraded accounts while adhering to banking regulations. Assisted members with digital banking and internal computer/system issues.

Education

High School Diploma at Crete-Monee High School
September 1, 2004 - June 30, 2008
BAS at Art Institute of Nashville
January 1, 2012 - June 30, 2017
High School Diploma at Crete-Monee High School
September 1, 2004 - June 30, 2008
BAS at Art Institute of Nashville
January 1, 2012 - June 30, 2017

Qualifications

State of Illinois Insurance Producers License
July 1, 2024 - December 31, 2024
Cisco Certified Network Associate (CCNA) Certification
April 1, 2025 - September 30, 2025
Introduction to Networks
April 1, 2025 - September 30, 2025
Full-Stack Engineer Certification
January 1, 2025 - July 7, 2025
Cybersecurity Fundamentals : Comp TIA Core+, Networking+, and Security+
July 1, 2024 - July 7, 2025
State of Illinois Insurance Producers License
July 1, 2024 - July 31, 2024
CCNA: Introduction to Networks, Switching, Routing, and Wireless Essentials
June 1, 2025 - June 30, 2025
ITIL 4 Foundation
July 1, 2025 - July 31, 2025

Industry Experience

Media & Entertainment, Financial Services, Retail, Software & Internet, Telecommunications