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Hi! I'm a computer systems technician with a passion for software support and IT customer service. I have a strong foundation in programming, web application development, and systems analysis, which allows me to troubleshoot effectively and find root causes of issues quickly. I enjoy learning new technologies and am highly adaptable in fast-paced environments. My experience includes remote IT support for North American customers and hands-on work in digital photography and photo editing. I am a detail-oriented, self-motivated professional who values teamwork and strives for high-quality results in every project I undertake.…Hi! I'm a computer systems technician with a passion for software support and IT customer service. I have a strong foundation in programming, web application development, and systems analysis, which allows me to troubleshoot effectively and find root causes of issues quickly. I enjoy learning new technologies and am highly adaptable in fast-paced environments. My experience includes remote IT support for North American customers and hands-on work in digital photography and photo editing. I am a detail-oriented, self-motivated professional who values teamwork and strives for high-quality results in every project I undertake.

user925492

Web Developer, Programmer, Videographer, +2

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Hi! I'm a computer systems technician with a passion for software support and IT customer service. I have a strong foundation in programming, web application development, and systems analysis, which allows me to troubleshoot effectively and find root causes of issues quickly. I enjoy learning new technologies and am highly adaptable in fast-paced environments. My experience includes remote IT support for North American customers and hands-on work in digital photography and photo editing. I am a detail-oriented, self-motivated professional who values teamwork and strives for high-quality results in every project I undertake.…Hi! I'm a computer systems technician with a passion for software support and IT customer service. I have a strong foundation in programming, web application development, and systems analysis, which allows me to troubleshoot effectively and find root causes of issues quickly. I enjoy learning new technologies and am highly adaptable in fast-paced environments. My experience includes remote IT support for North American customers and hands-on work in digital photography and photo editing. I am a detail-oriented, self-motivated professional who values teamwork and strives for high-quality results in every project I undertake.

Available to hire

Hi! I’m a computer systems technician with a passion for software support and IT customer service. I have a strong foundation in programming, web application development, and systems analysis, which allows me to troubleshoot effectively and find root causes of issues quickly. I enjoy learning new technologies and am highly adaptable in fast-paced environments.

My experience includes remote IT support for North American customers and hands-on work in digital photography and photo editing. I am a detail-oriented, self-motivated professional who values teamwork and strives for high-quality results in every project I undertake.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Vietnamese

Intermediate

Work Experience

Customer Service IT Support Specialist (Remote) at Katalon Inc, Vietnam

October 1, 2024 - May 31, 2025

Worked remotely from Canada serving North American customers, handling support cases related to the Katalon testing suite. Used ticketing systems to track and follow up on support cases, utilized the Katalon platform to replicate issues and identify root causes, produced instructional videos to assist users in troubleshooting specific problems, participated in team meetings to review tasks and performance, and ensured timely and effective resolution of customer issues.

Photo & Studio Assistant at Sam Nguyen Studio, Ho Chi Minh City, Vietnam

May 1, 2022 - August 31, 2022

Enhanced and perfected digital photographs using editing software; corrected composition, lighting, and skin texture; adjusted colors and removed unwanted details; cropped, resized, and archived client photos; coordinated and organized studio sessions based on client concepts and production needs.