Available to hire
Hi, I’m Cameron Fernandes. I have a passion for audio production and live sound engineering, and I thrive in environments where I get to bring creative and technical expertise together. I really enjoy working on projects that challenge me, whether it’s live theatre, charity events, or studio productions.
Outside of work, I love music and playing a variety of instruments including the violin, guitar, drums, and keyboard. I’m also into photography and enjoy sports like badminton and football. I’m always eager to learn and take on new challenges that help me grow professionally.
Skills
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
English
Fluent
Hindi
Advanced
Work Experience
Call Centre Agent / Admin at Thomas Bradley & Co.
October 1, 2024 - June 19, 2024Managing large amounts of inbound and outbound calls in a timely manner. Identifying customers' requirements. Handling customer complaints and providing solutions. Building sustainable relationships and engaging customers by going the extra mile. Meeting personal/team targets. Managing customer data using CRM programs. Coaching and mentoring new agents.
Returns Administrator at Shop TJC
June 1, 2021 - September 30, 2022Created charges for repairs and resizing of jewellery items. Contacting customers daily regarding payments and order delivery. Communicating with the Customer Care team regarding customer queries. Following up with the Returns team on sending or receiving customer orders. Worked on Transfer Orders, FedEx Cross Border, WMS and AMS. Assisted with picking and dispatching customer orders for Tamsy.co.uk.
Administrator at Shop TJC
January 1, 2021 - June 30, 2021Acquired accurate HS codes of items from Gov.UK site. Updated supplier status with given invoices.
Sales Representative at B.A.L.L. Events & Promotions
January 1, 2020 - April 30, 2020Taught and trained a team to generate leads. Met and exceeded sales goals. Gave sales presentations to prospective clients, visited clients to evaluate needs or promote products and services. Answered client questions about credit terms, products, prices, and availability.
Barista at The Atrium, Heathrow
January 1, 2019 - March 31, 2019Noted orders and served coffee, food, and beverages. Made coffee using various brewing methods such as pour over, espresso and cold brew. Communicated with customers and noted their preferences. Performed cashiering and inventory tasks. Maintained cleanliness of counter and bar.
Bartender/Barista/Host at The Nest, Novotel, Heathrow
July 1, 2018 - January 31, 2019Welcomed and greeted guests at the bar. Mixed and served alcoholic beverages. Followed all safety and sanitation policies when handling food and beverages. Up-sold food and beverages. Took food and beverage orders, maintained stock levels, processed card payments, and ensured efficient service.
Call Centre Agent / Admin at Thomas Bradley & Co.
October 1, 2024 - PresentManaging large volumes of inbound and outbound customer calls efficiently, identifying customer needs, resolving complaints with effective solutions, building sustainable customer relationships, meeting personal and team targets, managing customer data with CRM systems, and coaching new agents.
Returns Administrator at Shop TJC
September 30, 2022 - August 2, 2025Handling charges for jewellery repairs and resizing, contacting customers regarding payments and order issues, liaising with Customer Care and Returns teams via Monday.Com, managing Transfer Orders, FedEx Cross Border, WMS and AMS, and assisting with picking and dispatching orders for Tamsy.co.uk women's apparel site.
Administrator at Shop TJC
June 30, 2021 - August 2, 2025Acquiring accurate HS codes for items, and updating supplier status with invoices.
Sales Representative at B.A.L.L. Events & Promotions
April 30, 2020 - August 2, 2025Training a team to generate leads, meeting and exceeding sales goals, delivering sales presentations, visiting clients to evaluate needs and promote products, and answering client queries regarding credit terms and product availability.
Barista at The Atrium, Heathrow
March 31, 2019 - August 2, 2025Taking customer orders and serving coffee, food, and beverages, preparing coffee using various brewing methods, communicating with customers about preferences, performing cashier and inventory tasks, and maintaining counter and bar cleanliness.
Bartender/Barista/Host at The Nest, Novotel, Heathrow
January 31, 2019 - August 2, 2025Welcoming guests, mixing and serving alcoholic beverages, adhering to safety and sanitation policies, up-selling food and drinks, taking orders, maintaining stock levels, processing payments, and ensuring prompt and efficient service.
Education
B.Sc. at SAE University, London
January 1, 2022 - December 31, 2024A Level Equivalent at DCT’s School of Arts, Commerce & Science, Goa, India
January 1, 2016 - December 31, 2018GCSE equivalent at Don Bosco High School, Goa, India
January 1, 2015 - December 31, 2016B.Sc. at SAE University, London
January 1, 2022 - December 31, 2024A Level Equivalent at DCT’s School of Arts, Commerce & Science, Goa, India
January 1, 2016 - December 31, 2018GCSE equivalent at Don Bosco High School, Goa, India
January 1, 2015 - December 31, 2016Qualifications
Dante Level 1 Certified
January 11, 2030 - July 8, 2025Dante Level 1 Certified
January 11, 2030 - August 2, 2025Industry Experience
Media & Entertainment, Retail, Non-Profit Organization, Travel & Hospitality, Professional Services
Skills
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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