I am an experienced IT professional with over five years of experience in web development and service management. Having worked in diverse roles including as a Web Developer and a Pilot for after-sales service, I specialize in maintaining client lines and developing software solutions while ensuring great client relationships. I am currently pursuing further education to enhance my skills and stay updated in the IT field. I am passionate about helping users and solving technical issues efficiently while working dynamically in team environments.…

GNING YOUSSOU

I am an experienced IT professional with over five years of experience in web development and service management. Having worked in diverse roles including as a Web Developer and a Pilot for after-sales service, I specialize in maintaining client lines and developing software solutions while ensuring great client relationships. I am currently pursuing further education to enhance my skills and stay updated in the IT field. I am passionate about helping users and solving technical issues efficiently while working dynamically in team environments.…

Available to hire

I am an experienced IT professional with over five years of experience in web development and service management. Having worked in diverse roles including as a Web Developer and a Pilot for after-sales service, I specialize in maintaining client lines and developing software solutions while ensuring great client relationships.

I am currently pursuing further education to enhance my skills and stay updated in the IT field. I am passionate about helping users and solving technical issues efficiently while working dynamically in team environments.

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Skills

Experience Level

PHP
Expert
Microsoft Office
Expert
JavaScript
Expert
WordPress
Intermediate
MySQL
Intermediate
Java
Intermediate
Laravel
Intermediate
AngularJS
Intermediate
React JS
Intermediate
CodeIgniter
Intermediate
MongoDB
Intermediate
Node.js
Intermediate
Jira
Intermediate
C#
Intermediate
Python
Intermediate
TypeScript
Intermediate
Ruby on Rails
Intermediate
Active Directory
Intermediate
Ionic
Intermediate
Kotlin
Intermediate
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Language

French
Fluent
English
Advanced

Work Experience

Pilote SAV at GROUPE SONATEL
February 1, 2023 - July 31, 2023
Ensured good customer relations and escalated any complaints to service managers. Managed maintenance operations for client lines, analyzed backlog, validated intervention reports by service providers, and handled requests according to procedures. Participated in deployment and implementation of Integrated Management System (SMI) requirements.
Ingénieur /Développeur web at GITECH
February 1, 2019 - November 30, 2022
Administered the GitechEdu platform, provided user training, managed support tickets, redesigned the company website, developed school and company management applications, and tested all applications developed within the company.
Développeur web at African Global Services
August 1, 2017 - February 28, 2018
Designed and developed a money transfer application using the CodeIgniter framework.
Stage en développement web at WANGO - West African Network for Global Online
April 1, 2017 - May 31, 2017
Developed websites using Ruby on Rails and Ionic frameworks.
Stage d’analyste at Fond de Financement de la Formation Professionnelle et Technique (3FPT)
December 1, 2016 - March 31, 2017
Stage en développement de logiciels at Ministère de la pêche et de économie maritime
November 1, 2015 - December 31, 2015
Pilote SAV (Service Apres Vente) at SONATEL, Dakar
January 1, 2023 - December 31, 2023
Managed maintenance of client lines (Fibre and ADSL), analyzed backlog, validated intervention reports by contractors, handled requests following procedures, maintained good client relations, and participated in implementation of integrated management system requirements.
Développeur Web at Gitech, Dakar
January 1, 2019 - December 31, 2022
Administered the Gitech-Edu platform, updated existing software programs, trained users, provided troubleshooting support, developed frontend business management applications, and assisted in developing logical and technical specifications.
Stagiaire Web Développeur at African Global Services, Dakar
January 1, 2017 - December 31, 2018
Developed a money transfer system as part of the internship role.
Stagiaire Web Développeur at West African Network for Global Online (WANGO), Dakar
January 1, 2017 - December 31, 2017
Participated in the development of an ongoing project during the internship.
Moniteur technicien informatique at Fond de Financement de la Formation Professionnelle et Technique (3FPT), Dakar
January 1, 2016 - December 31, 2017
Installed operating systems and applications for users, provided troubleshooting services, and performed data backup and restoration for major problems.

Education

Master at Ecole Superieur de Technologie et de Management
January 1, 2016 - December 31, 2018
Licence Professionnelle at Institut Supérieur d'Informatique
January 1, 2012 - December 31, 2014
Master 2 at École Supérieur des Technologies et de Management (E.S.T.M), Dakar
January 1, 2016 - December 31, 2017
Master 1 at École Supérieur des Technologies et de Management (E.S.T.M), Dakar
January 1, 2015 - December 31, 2016
Licence Professionnelle at Institut Supérieur d’Informatique (I.S.I), Dakar
January 1, 2015 - December 31, 2016
Brevet de Technicien Supérieur (B.T.S) at Institut Supérieur d’Informatique (I.S.I), Dakar
January 1, 2014 - December 31, 2015
Diplôme de Technicien Supérieur (D.T.S) at Institut Supérieur d’Informatique (I.S.I), Dakar
January 1, 2014 - December 31, 2015
Baccalauréat scientifique at Lycée d’Enseignement Général (L.E.G), Diourbel
January 1, 2011 - December 31, 2012

Qualifications

Brevet de Technicien Supérieur
January 11, 2030 - July 8, 2025

Industry Experience

Telecommunications, Software & Internet, Education, Professional Services