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Hi, I’m Pranavkumar Patel, an IT Support Specialist with over 5 years of experience in troubleshooting and supporting enterprise IT environments. I have a strong background in resolving hardware, software, and network issues on Windows, macOS, and mobile platforms, and I pride myself on delivering excellent user support and satisfaction. I enjoy working with cross-functional teams to support web applications and improve workflows through documentation and standardization. Mentoring junior staff and bridging the gap between technical teams and end users are aspects of my work that I find particularly rewarding.…Hi, I’m Pranavkumar Patel, an IT Support Specialist with over 5 years of experience in troubleshooting and supporting enterprise IT environments. I have a strong background in resolving hardware, software, and network issues on Windows, macOS, and mobile platforms, and I pride myself on delivering excellent user support and satisfaction. I enjoy working with cross-functional teams to support web applications and improve workflows through documentation and standardization. Mentoring junior staff and bridging the gap between technical teams and end users are aspects of my work that I find particularly rewarding.

Pranavkumar Patel

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Hi, I’m Pranavkumar Patel, an IT Support Specialist with over 5 years of experience in troubleshooting and supporting enterprise IT environments. I have a strong background in resolving hardware, software, and network issues on Windows, macOS, and mobile platforms, and I pride myself on delivering excellent user support and satisfaction. I enjoy working with cross-functional teams to support web applications and improve workflows through documentation and standardization. Mentoring junior staff and bridging the gap between technical teams and end users are aspects of my work that I find particularly rewarding.…Hi, I’m Pranavkumar Patel, an IT Support Specialist with over 5 years of experience in troubleshooting and supporting enterprise IT environments. I have a strong background in resolving hardware, software, and network issues on Windows, macOS, and mobile platforms, and I pride myself on delivering excellent user support and satisfaction. I enjoy working with cross-functional teams to support web applications and improve workflows through documentation and standardization. Mentoring junior staff and bridging the gap between technical teams and end users are aspects of my work that I find particularly rewarding.

Available to hire

Hi, I’m Pranavkumar Patel, an IT Support Specialist with over 5 years of experience in troubleshooting and supporting enterprise IT environments. I have a strong background in resolving hardware, software, and network issues on Windows, macOS, and mobile platforms, and I pride myself on delivering excellent user support and satisfaction.

I enjoy working with cross-functional teams to support web applications and improve workflows through documentation and standardization. Mentoring junior staff and bridging the gap between technical teams and end users are aspects of my work that I find particularly rewarding.

Skills

Active Directory

Microsoft Office

Azure

Experience Level

Active Directory

Expert

Microsoft Office

Expert

Azure

Intermediate

Language

English

Advanced

Hindi

Advanced

Work Experience

Technical support representative at Kelly Connect, Kitchener, Canada

February 1, 2023 - January 31, 2025

Provided Tier 1 and Tier 2 technical support for end users on Windows and macOS platforms, resolving hardware, software, and peripheral issues with a 98% customer satisfaction rate. Diagnosed and troubleshot system problems using tools such as Event Viewer, Disk Utility, Device Manager, and remote support software, ensuring timely and efficient issue resolution. Delivered clear, user-friendly guidance to staff on resolving technical issues, improving end-user productivity and minimizing downtime. Reduced average ticket resolution time by implementing structured diagnostic workflows and best practices for troubleshooting across desktop, laptop, and mobile devices. Mentored junior team members on advanced troubleshooting for Active Directory account issues, network connectivity, and OS performance problems, while managing escalated support cases. Authored and maintained standardized knowledge base articles for common issues, enhancing first-call resolution rates and supporting team wide

Jr. Web Developer at Palsoft India, Surat, India

August 1, 2020 - August 31, 2021

Collaborated with clients to gather and define web project requirements, ensuring alignment with business goals and user needs. Coordinated with technical teams to ensure seamless project execution, from design to deployment. Designed, developed, and coded responsive web interfaces to deliver engaging user experiences. Tested and resolved technical issues, maintaining high performance and functionality standards throughout the development cycle. Documented project progress, solutions, and outcomes to ensure transparency and support future enhancements. Streamlined development workflows by coordinating cross-functional teams, addressing technical challenges, and delivering robust web applications within project timelines.

IT Support Technician (Web & Application) at Manan Graphics, Vadodara, India

January 1, 2020 - March 31, 2020

Provided technical support for web applications, identifying and resolving issues related to browser compatibility, user authentication, and server connectivity. Troubleshot and resolved user-reported bugs and performance issues, ensuring minimal disruption to client operations and maintaining a 95% uptime standard. Participated in Agile scrum standups to prioritize support tickets and coordinate software patches, collaborating closely with the development team. Led the implementation of automated monitoring scripts and diagnostic tools to proactively detect and report system irregularities. Documented recurring technical issues and created internal support guides, contributing to faster ticket triage and onboarding of new staff.