Available to hire
Hi, I’m Naomi Kearns, a senior office administrator with extensive experience in digital marketing, office administration, and hospitality management. I love combining my skills to deliver excellent client service, manage social media campaigns, and help streamline office processes. I’ve worked in environments ranging from engineering firms to luxury hotels, always focusing on exceeding expectations and maintaining strong client relationships.
I enjoy using my creativity and organizational skills to support businesses in growing their brand presence and improving operational efficiency. Whether it’s managing ISO documentation or coordinating events, I bring a friendly and approachable attitude to every task.
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Senior Office Administrator at ECC Design & Engineering Ltd.
February 1, 2022 - PresentManaging phone and email communications, collaborating with management to ensure regulatory compliance and streamline administrative processes, drafting client correspondence and maintaining ISO documentation. Strategizing and executing social media campaigns, designing company stationery, managing online reviews, maintaining the company website, monitoring social media analytics, cultivating client relationships, managing inquiries, providing exceptional customer service, issuing invoices and reports, assisting with recruitment, employee permits and training arrangements, preparing tender documentation, and conducting internal audits. Additionally, coordinating employee travel, accommodation, utilities, transport expenses, and purchase orders.
Sales Marketing Administrator at Nuremore Hotel & Country Club
February 1, 2022 - July 9, 2025Managed hotel reviews and social media messages to ensure timely responses and positive guest experiences. Handled bookings and inquiries for meeting rooms, weddings, and functions, providing personalized service. Updated hotel website and managed social media platforms to enhance brand visibility. Responded to emails and designed menus, posters, and signage for internal advertising. Delivered excellent customer service and liaised with external contractors to ensure operational efficiency.
Duty Manager at Four Seasons Hotel, Spa and Leisure Club Carlingford
August 1, 2020 - July 9, 2025Delivered exceptional customer service and managed front office operations in a luxury hospitality setting. Supervised food and beverage service, handled cash transactions, ensured adherence to health and safety standards, administered hotel operations, liaised with external contractors, and supervised team members effectively.
Duty Manager at Crowne Plaza Hotel Dundalk
May 1, 2019 - July 9, 2025Provided excellent customer service and managed front office operations, food and beverage service, professional cash handling, administration, liaising with external contractors, supervision of team members, ensuring health and safety standards were adhered to, and inspecting safety exits.
Cafe Supervisor at Belle's Tearooms
November 1, 2017 - July 9, 2025Supervised cafe operations including staff oversight and customer service.
F&B Assistant at Crowne Plaza Hotel Dundalk
August 1, 2017 - July 9, 2025Provided food and beverage service duties.
F&B Assistant at The Gleneagles Hotel
July 1, 2016 - July 9, 2025Worked in the Strathearn fine dining restaurant, and occasionally in private dining and room service.
F&B Assistant at Scruffy Murphy's Irish Bar and Restaurant
March 1, 2013 - July 9, 2025Food and beverage service.
Barista at Farrington's Cafe and Gourmet Deli
December 31, 2013 - July 9, 2025General customer service, food and beverage service, making specialty coffees, supervision of junior staff, and cash handling including opening and closing.
Barista at Lough Key Forest Park
December 1, 2012 - July 9, 2025General customer service, making specialty coffees, training colleagues on the espresso machine, and cash handling.
F&B Assistant at Tai Chi Court
November 1, 2012 - July 9, 2025Food and beverage assistant duties.
F&B Assistant at Rosie O'Grady's Hotel
April 1, 2012 - July 9, 2025Food and beverage assistant duties.
Senior Office Administrator at ECC Design & Engineering Ltd.
February 1, 2022 - PresentManaged phone and email communications, collaborated with management to ensure regulatory compliance, and streamlined administrative processes. Drafted client correspondence, maintained ISO documentation, and strategized and executed social media campaigns to drive engagement and brand visibility. Designed company stationery, maintained the company website, and monitored social media analytics. Cultivated client relationships, handled inquiries, managed invoices, assisted with recruitment, prepared tender documentation, conducted internal audits, coordinated travel and accommodation, and managed utilities, transport expenses, and purchase orders.
Sales Marketing Administrator at Nuremore Hotel & Country Club
February 1, 2022 - July 9, 2025Managed hotel reviews and social media messages to ensure positive guest experiences. Handled bookings and inquiries for meetings, weddings, and functions. Updated the hotel website and social media platforms to enhance brand visibility. Responded to emails and designed menus, posters, and signage for internal advertising. Provided excellent customer service and liaised with external contractors to ensure operational efficiency.
Duty Manager at Four Seasons Hotel, Spa and Leisure Club Carlingford
August 1, 2020 - July 9, 2025Delivered exceptional customer service and managed front office operations of a luxury hospitality setting. Supervised food and beverage service, handled cash transactions, and ensured adherence to health and safety standards. Administered hotel operations, liaised with external contractors, and supervised team members effectively.
Duty Manager at Crowne Plaza Hotel Dundalk
May 1, 2019 - July 9, 2025Provided excellent customer service, managed front office operations, food and beverage service, professional cash handling, administration, liaised with external contractors, supervised team members, ensured health and safety standards adherence, and inspected safety exits.
Cafe Supervisor at Belle's Tearooms
November 1, 2017 - July 9, 2025Supervised staff and managed cafe operations ensuring excellent customer service during tenure.
Food & Beverage Assistant at Crowne Plaza Hotel Dundalk
August 1, 2017 - July 9, 2025Assisted with food and beverage services as part of the hotel operations.
Food & Beverage Assistant at The Gleneagles Hotel
July 1, 2016 - July 9, 2025Worked in the fine dining restaurant, private dining, and room service handling food and beverage duties.
Food & Beverage Assistant at Scruffy Murphy's Irish Bar and Restaurant
March 1, 2013 - July 9, 2025Assisted with food and beverage service.
Barista at Farrington's Cafe and Gourmet Deli
December 31, 2013 - July 9, 2025Provided general customer service, made specialty coffees, supervised junior staff, and handled cash.
Barista at Lough Key Forest Park
December 1, 2012 - July 9, 2025Made specialty coffees, trained colleagues on espresso machines, handled cash, and provided customer service.
Food & Beverage Assistant at Tai Chi Court
November 1, 2012 - July 9, 2025Provided food and beverage service for nearly six years.
Food & Beverage Assistant at Rosie O' Grady's Hotel
April 1, 2012 - July 9, 2025Assisted with food and beverage services.
Education
Higher National Diploma at City Colleges
January 1, 2020 - December 31, 2020Bachelor of Arts at Dundalk Institute of Technology
January 1, 2014 - December 31, 2017Higher National Diploma at City Colleges
January 1, 2020 - December 31, 2020Bachelor of Arts at Dundalk Institute of Technology
January 1, 2014 - December 31, 2017Qualifications
Industry Experience
Travel & Hospitality, Professional Services, Media & Entertainment, Retail, Other, Financial Services
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Hire a Digital Marketer
We have the best digital marketer experts on Twine. Hire a digital marketer in Dundalk today.