Available to hire
Hi, I’m Niña De La Cruz, a results-driven Social Media Manager and Customer Service professional with a background in administrative support. I excel at managing inquiries on social platforms, delivering professional, timely responses, and streamlining cross-team communication to boost efficiency.
Additionally, I work as a freelance graphic designer and video editor, creating engaging visual content tailored to client needs. I’m proficient with Canva, Trello, Asana, Google Drive, and the Microsoft and Adobe tools I use to craft polished presentations, reports, and brand assets.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Team Leader / Social Media Manager at Online Casino
September 30, 2024 - July 25, 2025Supervised a team of support agents and marketing staff. Managed social media campaigns, email responses, and Facebook Groups. Created graphics and posts using Canva. Processed payments, contracts, and responded to agent inquiries. Handled objections, escalations, and client satisfaction.
Administrative Assistant at NOC Company
February 28, 2023 - July 25, 2025Created task checklists, scheduled meetings, and handled client coordination. Submitted documents to brokers and tracked email communications. Supported housekeeping and remote office operations.
Customer Service Representative at Bao-Long Inc.
October 31, 2022 - July 25, 2025Managed high volume inbound calls and processed customer requests. Promoted offers and recorded interactions in the system. Handled complaints and provided quick resolution.
Admin & Housekeeping Supervisor at Century Diamond Tower
January 31, 2022 - July 25, 2025Maintained spreadsheets, scheduled COVID checkups, and coordinated client meetings. Submitted official documents and handled admin logistics.
TEAM LEADER / SOCIAL MEDIA MANAGER at Online Casino
September 30, 2024 - July 25, 2025Supervised a team of support agents and marketing staff. Managed social media campaigns, email responses, and Facebook Groups. Created graphics and posts using Canva. Processed payments, contracts, and responded to agent inquiries. Handled objections, escalations, and client satisfaction.
ADMINISTRATIVE ASSISTANT at NOC Company
February 28, 2023 - July 25, 2025Created task checklists, scheduled meetings, and handled client coordination. Submitted documents to brokers and tracked email communications. Supported housekeeping and remote office operations.
CUSTOMER SERVICE REPRESENTATIVE at Bao-Long Inc.
October 31, 2022 - July 25, 2025Managed high volume inbound calls and processed customer requests. Promoted offers and recorded interactions in the system. Handled complaints and provided quick resolution.
ADMIN & HOUSEKEEPING SUPERVISOR at Century Diamond Tower
January 31, 2022 - July 25, 2025Maintained spreadsheets, scheduled COVID checkups, and coordinated client meetings. Submitted official documents and handled admin logistics.
Team Leader at Bao-Long Inc.
May 1, 2022 - October 2, 2025Proven track record as a team leader in BPO, excelling in organization and communication while delivering accurate customer service.
Team Leader / Social Media Manager at Online Casino
August 31, 2023 - October 2, 2025Led social media efforts and customer support; managed high-volume inquiries, coordinated with teams, and improved engagement and retention.
Team Leader / Social Media Manager at Online Casino
August 31, 2025 - October 2, 2025Responded promptly to customer inquiries via live chat, email, and Facebook Messenger. Handled account-related questions. Documented customer concerns and feedback to improve processes; collaborated with team members to streamline customer service and supported daily operations.
Administrative Assistant at NOC Company
August 1, 2023 - October 15, 2025Managed executive calendars, meeting schedules and inboxes, ensuring timely communication and follow-ups. Organized digital files and reports, improving document retrieval and workflow efficiency. Assisted with budget tracking, report preparation, and presentation formatting. Streamlined communication between teams, reducing turnaround time on tasks and deliverables.
Team Leader / Social Media Manager at Online Casino
August 1, 2025 - October 15, 2025Led social media management for an online casino, creating engaging content with Canva and Meta Business Suite; increased page engagement and user interaction. Handled inquiries and feedback on social platforms with professional, prompt responses. Implemented retention strategies to improve customer satisfaction and loyalty. Coordinated branding, messaging, and community engagement across teams; contributed to internal process improvements through SOP development and documentation. Freelance graphic design and video editing for client projects.
Team Leader / Social Media Manager at Online Casino Niña De La Cruz
August 1, 2025 - October 15, 2025Led a remote team of social media assistants to create and publish content, monitor platforms, and respond to inquiries. Maintained brand voice across channels, collaborated with marketing teams to drive engagement, and managed content calendars and campaigns to improve retention and overall performance.
Administrative Assistant at NOCC Company
August 1, 2023 - October 15, 2025Managed executive calendars, meeting schedules, and inboxes, ensuring timely communication and follow-ups. Organized digital files and reports; supported budgeting, reporting, and presentation formatting; coordinated cross-team communications to improve workflow efficiency.
Education
at Mindoro State University
January 1, 2015 - December 31, 2015 at Mindoro State University
January 1, 2000 - December 31, 2000Bachelor of Science in Tourism Management at Mindoro State University
January 11, 2030 - October 2, 2025Bachelor of Science in Tourism Management at Mindoro State University, Victoria, Oriental Mindoro
August 2, 2018 - April 1, 20216-Week General Admin VAT Training Program at VA Je Coaching
January 11, 2030 - October 15, 2025Bachelor of Science in Tourism Management at Mindoro State University, Victoria, Oriental Mindoro
August 1, 2018 - April 1, 2021Qualifications
Social Media Management
January 1, 2020 - December 31, 2020Graphic & Video Design (Canva)
January 1, 2020 - December 31, 2020Data Entry & Project Management
January 1, 2020 - December 31, 2020Calendar & Email Handling
January 1, 2020 - December 31, 20206-Week General Admin VAT Training Program
January 11, 2030 - October 15, 20256-Week General Admin VA Training Program
January 11, 2030 - October 15, 2025Industry Experience
Gaming, Professional Services, Media & Entertainment, Travel & Hospitality
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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