Hi, I'm Nivya, a Software Engineer with nearly three years of experience specializing in enterprise IT support. I enjoy troubleshooting application issues and collaborating with teams to deliver effective solutions while ensuring system reliability and performance. I'm familiar with ITIL processes and have hands-on experience with tools like ServiceNow, Unix/Linux systems, and cloud platforms such as AWS and Azure. I am passionate about helping teams succeed through collaboration, reliability, and consistent performance.…

Nivya Dinesh

Hi, I'm Nivya, a Software Engineer with nearly three years of experience specializing in enterprise IT support. I enjoy troubleshooting application issues and collaborating with teams to deliver effective solutions while ensuring system reliability and performance. I'm familiar with ITIL processes and have hands-on experience with tools like ServiceNow, Unix/Linux systems, and cloud platforms such as AWS and Azure. I am passionate about helping teams succeed through collaboration, reliability, and consistent performance.…

Available to hire

Hi, I’m Nivya, a Software Engineer with nearly three years of experience specializing in enterprise IT support. I enjoy troubleshooting application issues and collaborating with teams to deliver effective solutions while ensuring system reliability and performance.

I’m familiar with ITIL processes and have hands-on experience with tools like ServiceNow, Unix/Linux systems, and cloud platforms such as AWS and Azure. I am passionate about helping teams succeed through collaboration, reliability, and consistent performance.

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Skills

Experience Level

Java
Expert
JavaScript
Intermediate
bash
Intermediate
CSS
Intermediate
VMware
Intermediate
SQL
Intermediate
Python
Intermediate
PostgreSQL
Intermediate
PHP
Intermediate
HTML5
Intermediate
Active Directory
Intermediate
Citrix
Intermediate
C++
Intermediate
C
Intermediate
Android
Intermediate
Azure
Intermediate
PowerShell
Intermediate
AWS
Intermediate
Amazon Web Services
Intermediate
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Work Experience

Analyst/Software Engineer at Capgemini India PVT LTD, Bangalore, India
April 30, 2025 - July 9, 2025
Provided Mainframe support for insurance companies, ensuring system reliability, security and performance. Managed IPL, CLIST scripting, batch processing, CA7 jobs, JES Runsheet’s and troubleshooting to maintain uptime. Monitored and optimized mainframe performance through console, resolved bottlenecks for improved efficiency. Adhered to ITIL processes for efficient ticket resolution, balancing SLAs and priorities. Managed incident response and change requests via ServiceNow, documentation of issues and implementing solutions. Conducted root cause analysis (RCA) to minimize downtime and strengthen infrastructure. Provided technical guidance, troubleshooting support, and knowledge-sharing on mainframe operations.
Associate/Software Associate at Capgemini India PVT LTD, Bangalore, India
July 31, 2023 - July 9, 2025
Managed Linux and Windows server OS updates in a Citrix environment, including systems hosted on Hyper-V. Performed daily system maintenance: log monitoring, disk usage checks, and patch management. Engaged in customer interaction to diagnose and resolve issues while maintaining control for effective solutions. Deployed software via Citrix and managed user accounts and profiles. Managed user accounts, performed backups, and maintained system changes through clear and organized technical documentation.
Associate/Software Associate | Training at Capgemini PVT LTD, Bangalore, India
December 31, 2022 - July 9, 2025
Windows Administration tasks including Active Directory, user and group management, security configuration, managing software licensing, server management, DNS, network troubleshooting, DHCP, DORA, PowerShell scripting, problem solving and critical thinking. VMWare virtualization experience with vSphere, ESXi hypervisor, VM snapshots creation, reversion, deletion, and vCenter Server administration. Linux Administration including user management, filesystem administration, network configuration management, booting process, package management, logical volume management, and automation. Network Administration covering network design, installation and configuration of VLAN, WAN, switches, hubs, firewall, troubleshooting, routing, fixing network failures, and subnetting. Storage and backup fundamentals, planning and implementing backup and recovery, disaster recovery, DAS, NAS, SAN, and cloud storage.
Analyst/Software Engineer at Capgemini India PVT LTD, Bangalore, India
April 30, 2025 - July 9, 2025
Provided Mainframe support for insurance companies, ensuring system reliability, security and performance. Managed IPL, CLIST scripting, batch processing, CA7 jobs, JES Runsheet’s and troubleshooting to maintain uptime. Monitored and optimized mainframe performance through console, resolved bottlenecks for improved efficiency. Adhered to ITIL processes for efficient ticket resolution, balancing SLAs and priorities. Managed incident response and change requests via ServiceNow, documentation of issues and implementing solutions. Conducted root cause analysis (RCA) to minimize downtime and strengthen infrastructure. Provided technical guidance, troubleshooting support, and knowledge-sharing on mainframe operations.
Associate/Software Associate at Capgemini India PVT LTD, Bangalore, India
July 31, 2023 - July 9, 2025
Managed Linux and windows server OS updates in a Citrix environment, including systems hosted on Hyper-V. Performed daily system maintenance: log monitoring, disk usage checks, and patch management. Engage in customer interaction to diagnose and resolve issues while maintaining control for effective solutions. Deployed software via Citrix and managed user accounts and profiles. Managed user accounts, performed backups, and maintained system changes through clear and organized technical documentation.
Associate/Software Associate | Training at Capgemini PVT LTD, Bangalore, India
December 31, 2022 - July 9, 2025
Windows Administration: Active Directory, User and group management, Security configuration, managing software licensing, server management, DNS, Network and troubleshooting, DHCP, DORA, PowerShell Scripting, Problem solving and critical thinking. VMWare : Virtualization, vSphere, ESXi hypervisor, VM snapshots creation, reversion, deletion, vCenter Server. Linux Administration: User management, Filesystem Administration, Network configuration management, Booting process, Package management, Logical volume, Automation. Network Administration: Network design, Installation and configuration of networks (VLAN,WAN,SWITCH,HUB), Firewall, Troubleshooting, Routing, Fix Network failure, subnetting. Storage and Backup : storage fundamentals, backup and recovery planning, Disaster recovery , backup and restore, Direct Attached Storage (DAS), Network Attached Storage (NAS), Storage Area Network (SAN), and Cloud Storage.

Education

Bachelor of Computer Applications at Nirmala college of Arts and Science, Thrissur, India
August 1, 2019 - April 30, 2022
Diploma in Computer Engineering at Govt. Women’s Polytechnic College, Thrissur, India
August 1, 2015 - April 30, 2018
Bachelor of Computer Applications at Nirmala college of Arts and Science, Thrissur, India
August 1, 2019 - April 30, 2022
Diploma in Computer Engineering at Govt. Women’s Polytechnic College, Thrissur, India
August 1, 2015 - April 30, 2018

Qualifications

Linux System Administration training
January 11, 2030 - July 9, 2025
AWS Cloud Practitioner training
January 11, 2030 - July 9, 2025
Microsoft Azure fundamental training
January 11, 2030 - July 9, 2025
RedHat Certified System Administration (RHCSA) training
January 11, 2030 - July 9, 2025
React and Drupal Full Stack Development Training
January 11, 2030 - July 9, 2025
Linux System Administration training
January 11, 2030 - July 9, 2025
AWS Cloud Practitioner training
January 11, 2030 - July 9, 2025
Microsoft Azure fundamental training
January 11, 2030 - July 9, 2025
RedHat Certified System Administration (RHCSA) training
January 11, 2030 - July 9, 2025
React and Drupal Full Stack Development Training
January 11, 2030 - July 9, 2025

Industry Experience

Computers & Electronics, Software & Internet, Financial Services, Professional Services

Skills

Experience Level

Java
Expert
JavaScript
Intermediate
bash
Intermediate
CSS
Intermediate
VMware
Intermediate
SQL
Intermediate
Python
Intermediate
PostgreSQL
Intermediate
PHP
Intermediate
HTML5
Intermediate
Active Directory
Intermediate
Citrix
Intermediate
C++
Intermediate
C
Intermediate
Android
Intermediate
Azure
Intermediate
PowerShell
Intermediate
AWS
Intermediate
Amazon Web Services
Intermediate
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