Available to hire
I’m a results-driven E-commerce Operations and Data Analyst with 5+ years supporting large-scale digital marketplaces and customer operations. I analyze product, seller, and operational data to improve catalog quality, buyability, and overall marketplace performance. I translate complex datasets into clear insights, dashboards, and actionable recommendations using SQL, advanced Excel, Python, and data visualization tools.
I’ve led cross-functional initiatives with product, compliance, and leadership teams, resolved root causes of catalog and inventory issues, and optimized workflows in fast-paced environments. My experience spans Amazon roles focusing on buyability, catalog integrity, and proactive defect resolution, with a strong focus on data-driven decision making and operational risk reduction.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
Arabic
Fluent
English
Fluent
German
Beginner
Work Experience
Sr. Retail Business Support Specialist at Amazon
April 1, 2023 - PresentProvided inbound system support, resolved escalation inventory data issues flagged by fulfillment centers, and collaborated with vendors to ensure catalog accuracy. Created Arabic/English email templates for the MENA region, improving vendor communications and catalog quality. Supported post-order integrity and product visibility, contributing to overall customer satisfaction and catalog reliability.
Andon Compliance Specialist at Amazon
January 1, 2025 - PresentResolved over 50+ high-severity Andon Cord tickets per month with 100% SLA compliance. Designed and implemented a Tampermonkey JavaScript solution to automate ticket data extraction and routing, reducing manual workload and speeding resolutions. Investigated post-order discrepancies and safety/promotion issues, conducted counterfeit/compliance investigations, and collaborated with teams to implement long-term prevention strategies.
Business Analyst at Amazon
December 31, 2024 - September 24, 2025Analyzed complex data across three programs to identify ASIN drop-off funnels, manage risks, audit quality, investigate root causes, and deliver insights that drive strategic decisions and process optimization.
Buyability Analyst at Amazon
December 31, 2024 - September 24, 2025Managed reactive and proactive requests to resolve non-buyable ASINs through data analysis, vendor outreach, and cross-functional collaboration, restoring Buyability status and improving product availability.
Optimal Inventory Health – [OIH] & Procurement: Project Leader at Amazon
December 31, 2024 - September 24, 2025Led the OIH project, focusing on ASINs lacking a buy-box for over four weeks to improve free cash flow and fulfillment center space. Conducted deep-dive analysis, implemented resolutions, wrote SOPs, achieved a 59% reduction in inventory waste, and saved $80K within six weeks. Earned Lean Six Sigma Yellow Belt certification.
Defect Resolution Analyst at FTAC (Fast-Tracked Delivery Promise)
December 31, 2024 - September 24, 2025Co-led root cause analysis for high-priority defects preventing on-time delivery, addressed listing defects, pricing, and procurement errors, and published weekly reviews to drive cross-functional improvements.
Retail Business Support Associate at Amazon
March 30, 2023 - September 24, 2025Inbound system support and escalation management for inventory data issues; collaborated with vendors to ensure accurate publishing of catalog information; created Arabic/English templates for vendor communications tailored to the MENA region.
CS Operation Associate at Amazon
December 31, 2022 - September 24, 2025Provided bilingual English/Arabic customer service, consistently exceeding KPIs with a high RAP score; coordinated cross-marketplace operations during peak periods and proactively reported systemic issues and AML risk concerns.
Product Data Entry Specialist at Jor Mall Central E-Commerce Co. Ltd.
December 31, 2020 - September 24, 2025Retrieved and organized product data from client/vendor barcodes, categorized product details in Excel, and ensured data accuracy per vendor specifications.
Customer Retention Executive at OSN Media
October 31, 2018 - September 24, 2025Enhanced customer loyalty through effective communication, resolved service or billing complaints, processed exchanges/ refunds, and maintained high customer satisfaction.
Customer Service Executive (OSN) at OSN Media
July 31, 2018 - September 24, 2025Handled inbound/outbound calls, met KPIs, and achieved customer satisfaction through effective communication and multitasking.
Customer Service Associate at Amazon/Souq.com
December 31, 2017 - September 24, 2025Seasonal contract; supported KSA customers via phone during White Friday campaigns, ensuring timely and accurate assistance.
Sr. Retail Business Support Specialist at Amazon
April 1, 2023 - PresentResolved 50+ high-severity Andon Cord tickets per month with 100% SLA compliance; designed and implemented a Tampermonkey JavaScript to automate ticket data extraction and routing; investigated post-order discrepancies and ensured accurate product listings; addressed safety/promotion issues and conducted counterfeit/compliance investigations; collaborated with cross-functional teams to correct listings and implement long-term prevention strategies; analyzed resolution data to drive continuous improvement.
Andon Compliance Specialist at Amazon
January 1, 2025 - PresentResolved andon-related issues and ensured compliance across the MENA region; supported product safety and recall-related processes; partnered with internal teams to sustain listing accuracy and prevent future defects; analyzed andon resolution data to identify recurring defects and drive process improvements.
Business Analyst at Amazon
December 1, 2024 - September 27, 2025Analyzed complex data across three programs to identify ASIN drop-off funnels, manage risks, audit quality, investigate root causes, and deliver insights that inform strategic decisions and process optimization.
Buyability Analyst at Amazon
December 1, 2024 - September 27, 2025Managed both reactive and proactive requests to resolve non-buyable ASINs through data analysis, vendor outreach, and cross-functional collaboration; improved product availability and reduced ASIN Buyability drop-offs by 40% weekly; handled approximately 5 high-priority tickets daily for 10K+ ASINs.
Optimal Inventory Health – OIH & Procurement Project Leader at Amazon
December 1, 2024 - September 27, 2025Led OIH project focusing on ASINs lacking a buy-box for over 4 weeks; performed deep-dive root-cause analysis, implemented resolutions, and automated defect resolution to reduce non-value-added time. Wrote SOPs that reduced inventory waste by 59% and saved $80K within 6 weeks; earned Lean Six Sigma Yellow Belt certification.
FTAC – Fast-Tracked Delivery Promise Defect Resolution Analyst at Amazon
December 1, 2024 - September 27, 2025Co-led root cause analysis for high-priority defects impacting fast delivery promises, addressed defects, suppressed/non-orderable ASINs, and forecasting issues affecting inventory; contributed to improved customer satisfaction and reliability of delivery promises; authored SOPs and led knowledge sharing through weekly reviews.
Amazon Retail Business Support Associate at Amazon
March 30, 2023 - September 27, 2025Inbound system support, resolved escalated inventory data issues flagged by fulfillment centers; collaborated with vendors to ensure accurate catalog publishing; created bilingual Arabic/English email templates for vendor communications; templates designed for MENA region to ensure compliant communications.
CS Operations Associate at Amazon
December 31, 2022 - September 27, 2025Provided bilingual English/Arabic customer service; consistently exceeded KPIs with RAP > 90% weekly; coordinated cross-marketplace operations during peak periods; proactively identified and reported systemic issues to improve operational efficiency and customer satisfaction; escalated AML risk when appropriate.
Product Data Entry Specialist at Jor Mall Central E-Commerce Co. Ltd.
December 31, 2020 - September 27, 2025Retrieved product information using client/vendor-provided barcodes; organized and categorized product details (content, type, tags) with codes in Excel per vendor specifications.
Customer Retention Executive at OSN Media
October 31, 2018 - September 27, 2025Communicated with customers to enhance loyalty and retention; resolved service/billing complaints through exchanges, refunds, and bill adjustments to maintain satisfaction.
Customer Service Executive at OSN Media
July 31, 2018 - September 27, 2025Handled inbound/outbound calls, met performance KPIs, and achieved customer satisfaction through effective communication and multitasking.
Customer Service Associate at Amazon/Souq.com
December 31, 2017 - September 27, 2025Seasonal support for KSA customers via phone during White Friday; provided timely assistance and maintained service quality.
Business Product Data Analyst - Buyability Program at Amazon
April 1, 2023 - December 31, 2024Managed seller/product data to resolve non-buyable ASINs using SQL, Python, and internal CMS; built dashboards and metrics for seller performance, catalog quality, and asset completeness; conducted ad-hoc and deep-dive analyses to inform leadership decisions; collaborated with operations and product teams to optimize data flows, product onboarding, and feature launches; managed 4–5 high-priority tickets daily (5K–10K ASINs) and produced weekly reports.
Optimal Inventory Health – OIH & Procurement at Amazon
January 1, 2024 - December 31, 2024Led the Optimal Inventory Health project in MENA to resolve ASINs lacking a buy-box for 4+ weeks, improving Free Cash Flow and fulfillment center efficiency; developed SOPs to streamline defect handling, achieving a 59% reduction in inventory waste and $80K savings in 6 weeks; performed root-cause analyses on offer listing defects, ASIN vendor mapping, pricing errors, compliance issues, and publishing errors; ensured data quality across CMS and internal systems to improve reporting accuracy and decision-making; earned Lean Six Sigma Yellow Belt certification for the OIH project.
Customer Service Operation Associate at Amazon / souq.com
July 1, 2021 - December 31, 2022Provided bilingual (English/Arabic) customer support; consistently exceeded service KPIs with a Repeat Adjusted Positive Response Rate (RAP) above 90% weekly; coordinated cross-marketplace operations during peak sales periods to optimize fulfillment and logistics; proactively identified systemic issues contributing to operational efficiency and customer satisfaction.
Product Data Entry Specialist at Jor-Mall Central E-Commerce Co. Ltd.
January 1, 2019 - December 31, 2020Retrieved product information via client/vendor barcodes; organized and categorized product details (content, type, tags) in Excel as specified by vendors.
Customer Service Associate at Amazon / Souq.com
October 1, 2017 - December 31, 2017Seasonal support for KSA customers via phone during White Friday; provided bilingual support and issue resolution.
Optimal Inventory Health – [OIH] & Procurement at Amazon
January 1, 2024 - December 1, 2024Led OIH project in MENA, resolving ASINs lacking a buy-box; developed SOPs to streamline defect handling, achieving significant waste reductions and cost savings; conducted root-cause analyses to improve operational metrics; earned Lean Six Sigma Yellow Belt certification.
FAST-Tracked Delivery Promise [FTAC] - Defect Resolution Analyst at Amazon
April 1, 2023 - December 1, 2023Co-led root-cause analysis for high-priority issues preventing fast delivery promises; wrote SOPs that reduced errors by ~30% across publishing issues, image defects, and HAZMAT compliance; provided Weekly Business Reviews on Buyability and FTAC ASINs.
Customer Service Operation Associate at Amazon
July 1, 2021 - December 1, 2022Provided bilingual English/Arabic support, consistently exceeding KPIs with RAP > 90%; coordinated cross-country marketplace operations during peak periods; proactively reported systemic issues to improve efficiency.
Education
Bachelor's degree in accounting business management at Al-Quds Open University
September 1, 2007 - June 1, 2011Full Stack Developer Diploma at Stack Soft Academy
April 1, 2025 - September 1, 2025Bachelor’s degree in accounting business management at Al-Quds Open University
September 1, 2007 - June 1, 2011Full Stack Developer Diploma at Stack Soft Academy
April 1, 2025 - September 1, 2025Bachelor's Degree at Al-Quds Open University (KSA)
September 1, 2007 - June 1, 2011Full stack Management at Full stack Academy Amazon
January 1, 2025 - March 15, 2026Bachelor's Degree at Al-Quds Open University in KSA
September 1, 2007 - June 1, 2011Qualifications
Six Sigma Yellow Belt Certification
January 11, 2030 - September 24, 2025Lean Six Sigma Yellow Belt
January 11, 2030 - September 24, 2025Advanced Excel Certification
January 11, 2030 - September 24, 2025SQL Fundamentals
January 11, 2030 - September 24, 2025Java & Python Programming Courses
January 11, 2030 - September 24, 2025PMP - Project Management Professional
January 11, 2030 - September 24, 2025Full Stack Development Certificate
April 1, 2025 - September 1, 2025MINITAB Training
January 11, 2030 - September 24, 2025Statistics and Data Analysis
January 11, 2030 - September 24, 2025Lean Six Sigma Yellow Belt
January 11, 2030 - September 27, 2025SQL Fundamentals
January 11, 2030 - September 27, 2025Java Programming
January 11, 2030 - September 27, 2025Full Stack Development Certificate
April 1, 2025 - September 1, 2025Project Management Professional (PMP)
January 11, 2030 - September 27, 2025Statistics & Data Analysis
January 11, 2030 - September 27, 2025Lean Six Sigma Yellow Belt
January 11, 2030 - March 15, 2026Six Sigma Yellow Belt
January 11, 2030 - March 15, 2026PMP / Project Management
January 11, 2030 - March 15, 2026HAZMAT Compliance
January 11, 2030 - March 15, 2026SQL Basics
January 11, 2030 - March 15, 2026Weekly Business Review (WBR)
January 11, 2030 - March 15, 2026Statistics and Data Analysis
January 11, 2030 - March 15, 2026Lean Six Sigma Yellow Belt
January 1, 2024 - April 18, 2026Advanced Excel Certification
January 1, 2021 - April 18, 2026Human Resource Management Diploma
January 1, 2021 - April 18, 2026PMP (Project Management)
January 11, 2030 - April 18, 2026Industry Experience
Retail, Software & Internet, Professional Services, Transportation & Logistics, Education, Media & Entertainment, Other
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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