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I am a resourceful and results-driven Banking & Fintech Operations Specialist with over 8 years of experience in POS terminal support, digital banking, sales leadership, customer onboarding, and operational issue resolution. I have a proven track record of improving service efficiency, managing merchant relationships, and supporting seamless transaction processes across banking channels. In my current and previous roles, I have led deployment and configuration efforts, collaborated with partners and service providers, and driven customer onboarding and revenue growth. I excel at building strong merchant relationships, guiding teams, and delivering reliable banking experiences that enable digital adoption and efficient financial services.…I am a resourceful and results-driven Banking & Fintech Operations Specialist with over 8 years of experience in POS terminal support, digital banking, sales leadership, customer onboarding, and operational issue resolution. I have a proven track record of improving service efficiency, managing merchant relationships, and supporting seamless transaction processes across banking channels. In my current and previous roles, I have led deployment and configuration efforts, collaborated with partners and service providers, and driven customer onboarding and revenue growth. I excel at building strong merchant relationships, guiding teams, and delivering reliable banking experiences that enable digital adoption and efficient financial services.

ORIEKWU KELACHI JOSHUA

Social Media Manager, Motion Graphic Designer, Graphic Designer, +4

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I am a resourceful and results-driven Banking & Fintech Operations Specialist with over 8 years of experience in POS terminal support, digital banking, sales leadership, customer onboarding, and operational issue resolution. I have a proven track record of improving service efficiency, managing merchant relationships, and supporting seamless transaction processes across banking channels. In my current and previous roles, I have led deployment and configuration efforts, collaborated with partners and service providers, and driven customer onboarding and revenue growth. I excel at building strong merchant relationships, guiding teams, and delivering reliable banking experiences that enable digital adoption and efficient financial services.…I am a resourceful and results-driven Banking & Fintech Operations Specialist with over 8 years of experience in POS terminal support, digital banking, sales leadership, customer onboarding, and operational issue resolution. I have a proven track record of improving service efficiency, managing merchant relationships, and supporting seamless transaction processes across banking channels. In my current and previous roles, I have led deployment and configuration efforts, collaborated with partners and service providers, and driven customer onboarding and revenue growth. I excel at building strong merchant relationships, guiding teams, and delivering reliable banking experiences that enable digital adoption and efficient financial services.

Available to hire

I am a resourceful and results-driven Banking & Fintech Operations Specialist with over 8 years of experience in POS terminal support, digital banking, sales leadership, customer onboarding, and operational issue resolution. I have a proven track record of improving service efficiency, managing merchant relationships, and supporting seamless transaction processes across banking channels.

In my current and previous roles, I have led deployment and configuration efforts, collaborated with partners and service providers, and driven customer onboarding and revenue growth. I excel at building strong merchant relationships, guiding teams, and delivering reliable banking experiences that enable digital adoption and efficient financial services.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Virtual Assistant at Apex Consults

March 1, 2022 - March 1, 2022

Organized daily schedules, emails, and administrative communications. Assisted with research, reporting, and project coordination. Handled content design and social media support for internal use. Ensured smooth workflow and timely task completion for the executive team.

Social Media Manager at Sobai Footwear

June 1, 2023 - June 1, 2023

Managed brand presence across multiple platforms to attract and retain customers. Designed and executed digital marketing campaigns to increase awareness. Created compelling visuals and videos to support promotions. Engaged customers and managed inquiries to build brand loyalty.

Social Media Manager at House of Cidest

July 1, 2023 - November 13, 2025

Created and scheduled engaging social media content to boost brand visibility. Interacted with followers and managed online communities. Monitored social trends and optimized strategy to enhance engagement. Analyzed performance metrics and refined campaigns based on insights.

Merchant POS Officer at Union Bank PLC

January 1, 2021 - Present

Manage POS deployment, troubleshooting, repairs, redeployment, and configuration. Monitor terminal status (active, inactive, remapped) for smooth operations. Coordinate with PTSPs for installations, escalations, and replacements. Set up terminals on TAMS and ensure proper switch mapping. Resolve merchant issues promptly and provide operational support.

Retail Sales Lead at Union Bank PLC

January 1, 2020 - January 1, 2021

Led DSAs and LSAs to meet sales and customer acquisition targets. Conducted performance reviews and provided coaching. Increased product penetration and loan portfolio growth. Strengthened customer relationships and retention.

Direct Sales Agent at Union Bank PLC

January 1, 2017 - January 1, 2020

Opened customer accounts and mobilized deposits. Cross-sold digital banking channels, cards, and loan products. Onboarded customers to USSD, mobile app, and online banking. Managed card issuance and activation while building strong customer rapport.