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Odai Shalabi

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I am an Azure Identity App Developer Support Engineer at Microsoft, specializing in helping software engineers debug and improve their code implementations for the MSAL library, Microsoft Graph API, and related SDKs…

About

I am an Azure Identity App Developer Support Engineer at Microsoft, specializing in helping software engineers debug and improve their code implementations for the MSAL library, Microsoft Graph API, and related SDKs across various development frameworks.

With over two years of experience in this role, I have become a trusted advisor for debugging and enhancing software solutions, including guidance on Graph SDK usage, authentication flows, and client-server integration. I am a Certified Ethical Hacker (CEH v10) and an eJPT (eLearn Security Junior Penetration Tester). I enjoy sharing knowledge through sample projects on my GitHub and continuously learning new cloud and security technologies to better assist developers in real-world customer scenarios.

  • 15 years' experience
  • Joined July 2025

Industry experience

  • Software & Internet
  • Computers & Electronics
  • Professional Services
  • Government
  • Education
  • Telecommunications
  • Other

Work experience· 13 roles

Azure Identity App Developer Support Engineer · MicrosoftMay 2021 – Present · 5 yrs 7 mos

Customer Engineer specializing in debugging and optimizing code across MSAL, Graph API, and SDK for various frameworks; supports app developers with token acquisition, OAuth, and secure web API access using the Microsoft Identity Platform.

Azure Identity App Developer Support Engineer · MicrosoftMay 2021 – Present · 5 yrs 7 mos

Dedicates to assisting software engineers in debugging and optimizing code for MSAL libraries, Microsoft Graph API, and SDKs across various development frameworks. Guides developers in token acquisition via the Microsoft identity platform, assists with Graph SDK and RESTful Graph API usage, and creates sample applications and documentation demonstrating MSAL integration across different app architectures. Provides expert guidance on OAuth and Graph API/SDK usage to ensure successful solution delivery.

Azure Identity App Developer Support Engineer · MicrosoftMay 2021 – Present · 5 yrs 7 mos

Supported software engineers by aiding in the debugging and optimization of their applications using the MSAL library, Microsoft Graph API, and SDK across multiple development frameworks. Assisted developers in obtaining tokens from the Microsoft Identity platform for authentication and secure API access, guided the implementation of Graph SDK and RESTful API, created sample applications and documentation, and provided expertise in OAuth framework and MS Graph API/SDK implementation.

Mobile Device Management/Intune Technical Engineer · MicrosoftFeb 2019 – Jul 2025 · 6 yrs 6 mos
Intune Technical Engineer · MicrosoftFeb 2019 – Sep 2025 · 6 yrs 8 mos
Mobile Regional Technical Account Manager · Samsung ElectronicsJun 2018 – Sep 2025 · 7 yrs 4 mos
Mobile Regional Technical Account Manager · Samsung ElectronicsJun 2018 – Jul 2025 · 7 yrs 2 mos
Mobile Regional Technical Account Manager · Samsung ElectronicsJun 2018 – Sep 2025 · 7 yrs 4 mos

Education· 8

M.Sc · Princess Sumaya University for Technology2012 – 2014
B.Sc · Princess Sumaya University for Technology2007 – 2011
Master of Science in IT Security & Digital Criminology · Prince Sumaya University for Technology, Amman2012 – 2014
Bachelor of Science in Computer Science · Prince Sumaya University for Technology, Amman2007 – 2011

Certifications and awards· 8

CEH v10 (Certified Ethical Hacker)2021
eJPT (eLearnSecurity Junior Penetration Tester)2021
CEH v10 (Certified Ethical Hacker)2030 – 2025
eJPT (eLearn Security Junior Penetration Tester)2030 – 2025

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