Available to hire
Hi! I’m Jesu Vince Vicedor, a passionate Marketing Manager and Social Media Manager with over two years of experience in creating and executing marketing strategies that drive brand growth and engagement. I love crafting engaging content and collaborating with cross-functional teams to deliver measurable results that make a difference. My background also includes strong experience as a Book Manager and Customer Service Representative, where I developed organizational and leadership skills while enhancing customer satisfaction.
I thrive in fast-paced environments and enjoy learning new skills to improve my performance. Whether it’s managing marketing campaigns, overseeing social media content, or providing excellent customer support, I approach my work with creativity, adaptability, and a commitment to excellence. I’m excited about bringing my diverse skills and dedication to help your company succeed.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
English
Advanced
Tagalog
Advanced
Work Experience
Marketing Manager at Club ICON / ICON Vicinity / One Vizion (Part-Time)
June 30, 2025 - July 21, 2025Developed and executed comprehensive marketing strategies to drive brand growth and achieve business goals. Oversaw and managed marketing campaigns including digital, social media, and email marketing. Conducted market research and analysis to identify trends and opportunities for growth. Collaborated with cross-functional teams to ensure alignment and maximize campaign effectiveness. Managed marketing budgets and tracked ROI to optimize campaign performance. Created and curated content for various platforms, ensuring consistency with brand messaging. Monitored and analyzed campaign metrics to measure success and adjust strategies as needed. Coordinated with external vendors and agencies to execute promotional activities and events.
Marketing Manager at Club ICON / ICON Vicinity / One Vizion (Part-Time)
June 30, 2025 - July 21, 2025Developed and executed comprehensive marketing strategies to drive brand growth and achieve business goals. Oversaw and managed marketing campaigns including digital, social media, and email marketing. Conducted market research and analysis to identify trends and opportunities for growth. Collaborated with cross-functional teams to ensure alignment and maximize campaign effectiveness. Managed marketing budgets and tracked ROI to optimize campaign performance. Created and curated content for various platforms, ensuring consistency with brand messaging. Monitored and analyzed campaign metrics to measure success and adjust strategies as needed. Coordinated with external vendors and agencies to execute promotional activities and events.
Marketing Manager at Club ICON / ICON Vicinity / One Vizion (Part-Time)
June 30, 2025 - July 21, 2025Developed and executed comprehensive marketing strategies to drive brand growth and achieve business goals. Oversaw and managed marketing campaigns, including digital, social media, and email marketing. Conducted market research and analysis to identify trends and opportunities for growth. Collaborated with cross-functional teams to ensure alignment and maximize campaign effectiveness. Managed marketing budgets and tracked ROI to optimize campaign performance. Created and curated content for various platforms, ensuring consistency with brand messaging. Monitored and analyzed campaign metrics to measure success and adjust strategies as needed. Coordinated with external vendors and agencies to execute promotional activities and events.
Marketing Manager at Club ICON / ICON Vicinity / One Vizion (Part-Time)
June 30, 2025 - July 21, 2025Developed and executed comprehensive marketing strategies to drive brand growth and achieve business goals. Oversaw and managed marketing campaigns including digital, social media, and email marketing. Conducted market research and analysis to identify trends and opportunities for growth. Collaborated with cross-functional teams to ensure alignment and maximize campaign effectiveness. Managed marketing budgets and tracked ROI to optimize campaign performance. Created and curated content for various platforms ensuring consistency with brand messaging. Monitored and analyzed campaign metrics to measure success and adjust strategies as needed. Coordinated with external vendors and agencies to execute promotional activities and events.
Marketing Manager at Club ICON / ICON Vicinity / One Vizion (Part-Time)
June 30, 2025 - July 12, 2025Developed and executed comprehensive marketing strategies to drive brand growth and achieve business goals. Oversaw and managed marketing campaigns, including digital, social media, and email marketing. Conducted market research and analysis to identify trends and opportunities for growth. Collaborated with cross-functional teams to ensure alignment and maximize campaign effectiveness. Managed marketing budgets and tracked ROI to optimize campaign performance. Created and curated content for various platforms, ensuring consistency with brand messaging. Monitored and analyzed campaign metrics to measure success and adjust strategies as needed. Coordinated with external vendors and agencies to execute promotional activities and events.
Marketing Manager at Club ICON / ICON Vicinity / One Vizion (Part-Time)
June 30, 2025 - July 12, 2025Developed and executed comprehensive marketing strategies to drive brand growth and achieve business goals. Oversaw and managed marketing campaigns including digital, social media, and email marketing. Conducted market research and analysis to identify trends and opportunities for growth. Collaborated with cross-functional teams to ensure alignment and maximize campaign effectiveness. Managed marketing budgets and tracked ROI to optimize campaign performance. Created and curated content for various platforms, ensuring consistency with brand messaging. Monitored and analyzed campaign metrics to measure success and adjust strategies as needed. Coordinated with external vendors and agencies to execute promotional activities and events.
Marketing Manager / Executive Assistant at Paradise Exteriors (US)
January 1, 2025 - PresentDeveloped and executed comprehensive marketing strategies to drive brand growth and achieve business goals. Oversaw and managed marketing campaigns including digital, social media, and email marketing. Conducted market research and analysis to identify trends and opportunities for growth. Collaborated with cross-functional teams to ensure alignment and maximize campaign effectiveness. Managed marketing budgets and tracked ROI to optimize campaign performance. Created and curated content for various platforms, ensuring consistency with brand messaging. Monitored and analyzed campaign metrics to measure success and adjust strategies as needed. Coordinated with external vendors and agencies to execute promotional activities and events. Managed emails for clients, created content and managed AI tools, conducted marketing research, attended meetings for clients, and booked flights for clients.
Marketing Manager / Executive Assistant at Paradise Exteriors (US)
January 1, 2025 - PresentDeveloped and executed comprehensive marketing strategies to drive brand growth and achieve business goals. Oversaw and managed marketing campaigns, including digital, social media, and email marketing. Conducted market research and analysis to identify trends and opportunities for growth. Collaborated with cross-functional teams to ensure alignment and maximize campaign effectiveness. Managed marketing budgets and tracked ROI to optimize campaign performance. Created and curated content for various platforms, ensuring consistency with brand messaging. Monitored and analyzed campaign metrics to measure success and adjust strategies as needed. Coordinated with external vendors and agencies to execute promotional activities and events. Additionally managed emails, AI tools, marketing research, client meetings, and travel bookings.
Marketing Manager / Executive Assistant at Paradise Exteriors (US)
January 1, 2025 - PresentDeveloped and executed comprehensive marketing strategies to drive brand growth and achieve business goals. Oversaw and managed marketing campaigns, including digital, social media, and email marketing. Conducted market research and analysis to identify trends and opportunities for growth. Collaborated with cross-functional teams to ensure alignment and maximize campaign effectiveness. Managed marketing budgets and tracked ROI to optimize campaign performance. Created and curated content for various platforms, ensuring consistency with brand messaging. Monitored and analyzed campaign metrics to measure success and adjust strategies as needed. Coordinated with external vendors and agencies to execute promotional activities and events. Managed emails and bookings, created marketing research and managed AI tools for clients.
Marketing Manager / Executive Assistant at Paradise Exteriors (US)
January 1, 2025 - PresentDeveloped and executed comprehensive marketing strategies to drive brand growth and achieve business goals. Oversaw and managed marketing campaigns including digital, social media, and email marketing. Conducted market research and analysis to identify trends and opportunities for growth. Collaborated with cross-functional teams to ensure alignment and maximize campaign effectiveness. Managed marketing budgets and tracked ROI to optimize campaign performance. Created and curated content for various platforms ensuring consistency with brand messaging. Monitored and analyzed campaign metrics to measure success and adjust strategies as needed. Coordinated with external vendors and agencies to execute promotional activities and events. Managed emails for clients, created content and managed AI tools, conducted marketing research, attended meetings, and booked flights for clients.
Marketing Manager / Executive Assistant at Paradise Exteriors (US)
January 1, 2025 - PresentDeveloped and executed comprehensive marketing strategies to drive brand growth and achieve business goals. Oversaw and managed marketing campaigns, including digital, social media, and email marketing. Conducted market research and analysis to identify trends and opportunities for growth. Collaborated with cross-functional teams to ensure alignment and maximize campaign effectiveness. Managed marketing budgets and tracked ROI to optimize campaign performance. Created and curated content for various platforms, ensuring consistency with brand messaging. Monitored and analyzed campaign metrics to measure success and adjust strategies as needed. Coordinated with external vendors and agencies to execute promotional activities and events. Managed emails, created content, managed AI tools, conducted marketing research, attended client meetings, and booked flights for clients.
Marketing Manager / Executive Assistant at Paradise Exteriors (US)
January 1, 2025 - PresentDeveloped and executed comprehensive marketing strategies to drive brand growth and achieve business goals. Oversaw and managed marketing campaigns including digital, social media, and email marketing. Conducted market research and analysis to identify trends and opportunities for growth. Collaborated with cross-functional teams to ensure alignment and maximize campaign effectiveness. Managed marketing budgets and tracked ROI to optimize campaign performance. Created and curated content for various platforms, ensuring consistency with brand messaging. Monitored and analyzed campaign metrics to measure success and adjust strategies as needed. Coordinated with external vendors and agencies to execute promotional activities and events. Managed emails, AI tools, marketing research, meetings, and flight bookings for clients.
Billing Administrator at TCI Logistics US
December 31, 2024 - July 21, 2025Prepared and issued invoices to clients and verified accuracy of billing information and resolved discrepancies. Monitored outstanding invoices and followed up on overdue payments while maintaining accurate records of customer payments and transactions. Assisted in preparing monthly financial statements and reports and analyzed billing and revenue data to support management decisions. Maintained organized financial records and ensured compliance with company policies and accounting principles. Communicated with clients regarding billing inquiries and collaborated with other departments to ensure accurate billing processes. Assisted in internal and external audits by providing necessary documentation and information. Utilized accounting software and systems for billing and financial reporting and supported system upgrades. Analyzed costs related to logistics services to identify areas for improvement and provided insights for pricing strategies.
Billing Administrator at TCI Logistics US
December 31, 2024 - July 21, 2025Prepared and issued invoices to clients, verified billing accuracy, and resolved discrepancies. Monitored outstanding invoices and followed up on overdue payments. Assisted in preparing monthly financial statements and analyzing billing and revenue data. Maintained organized financial records and ensured compliance with company policies and accounting principles. Liaised with clients on billing inquiries and collaborated with other departments to ensure accuracy. Provided audit support and assisted in system upgrades. Analyzed logistics-related costs to identify improvement areas and support pricing strategies.
Billing Administrator at TCI Logistics US
December 31, 2024 - July 21, 2025Prepared and issued invoices to clients and verified accuracy of billing information and resolved discrepancies. Monitored outstanding invoices and followed up on overdue payments while maintaining accurate records. Assisted in preparing monthly financial statements and reports and analyzed billing and revenue data to support decisions. Maintained organized financial records and ensured compliance with policies. Liaised with clients regarding billing inquiries and collaborated with other departments. Assisted in audits and supported system upgrades. Analyzed costs related to logistics services and provided insights for pricing strategies.
Billing Administrator at TCI Logistics US
December 31, 2024 - July 21, 2025Prepared and issued invoices to clients and verified accuracy of billing information to resolve discrepancies. Monitored outstanding invoices and followed up on overdue payments. Maintained accurate records of customer payments and transactions. Assisted in preparing monthly financial statements and reports and analyzed billing and revenue data to support management decisions. Maintained organized financial records including invoices, receipts, and payment confirmations ensuring compliance with company policies and accounting principles. Liaised with clients regarding billing inquiries and payment issues. Assisted in internal and external audits, ensuring financial practices met regulations and standards. Utilized accounting software and systems for billing and financial reporting and supported system upgrades and improvements. Analyzed costs related to logistics services to identify areas for improvement and provided insights for pricing strategies based on cost analysis.
Billing Administrator at TCI Logistics US
December 31, 2024 - July 12, 2025Prepared and issued invoices to clients and verified accuracy of billing information. Monitored outstanding invoices and followed up on overdue payments. Assisted in preparing monthly financial statements and reports. Maintained organized financial records and ensured compliance with company policies and accounting principles. Liaised with clients regarding billing inquiries and collaborated with other departments for accurate billing. Assisted in internal and external audits. Utilized accounting software and supported system upgrades. Analyzed costs related to logistics services to identify areas for improvement and pricing strategies.
Billing Administrator at TCI Logistics US
December 31, 2024 - July 12, 2025Prepared and issued invoices to clients, verified accuracy of billing information, and resolved discrepancies. Managed accounts receivable, monitored outstanding invoices, and ensured accurate records of customer payments and transactions. Assisted in preparing financial statements and reports, analyzed billing and revenue data for management decisions. Maintained organized financial records and ensured compliance with company policies and accounting principles. Liaised with clients regarding billing inquiries and collaborated with other departments for accurate billing. Assisted in internal and external audits, utilized accounting software, and analyzed logistics costs for pricing strategies.
Marketing Manager at Freelance Assistant
July 31, 2024 - July 21, 2025Developed and executed comprehensive marketing strategies to drive brand growth and achieve business goals. Oversaw and managed marketing campaigns including digital, social media, and email marketing. Conducted market research and analysis to identify trends and opportunities for growth. Collaborated with cross-functional teams to ensure alignment and maximize campaign effectiveness. Managed marketing budgets and tracked ROI to optimize campaign performance. Created and curated content for various platforms, ensuring consistency with brand messaging. Monitored and analyzed campaign metrics to measure success and adjusted strategies as needed. Coordinated with external vendors and agencies to execute promotional activities and events.
Social Media Manager at Freelance Assistant
July 31, 2024 - July 21, 2025Recorded and analyzed data by tracking website traffic and user feedback to ensure accurate results tagging. Oversaw new product shoots for Instagram to enhance visual content. Planned and executed social media campaigns to drive engagement and brand awareness. Developed strong customer and vendor relationships by interacting with employees and vendors daily, nurturing brand loyalty. Worked consistently to enhance brand advocacy and drive business value. Guided colleagues on leveraging social media effectively for business growth.
Marketing Manager at Freelance Assistant
July 31, 2024 - July 21, 2025Developed and executed marketing strategies to drive brand growth and meet business goals. Managed digital, social media, and email marketing campaigns. Conducted market research and analysis to identify opportunities. Collaborated with cross-functional teams to ensure campaign effectiveness. Managed budgets and tracked ROI for optimization. Created and curated content ensuring brand consistency. Monitored campaign metrics to adjust strategies. Coordinated external promotional activities.
Social Media Manager at Freelance Assistant
July 31, 2024 - July 21, 2025Tracked website traffic and user feedback ensuring accurate tagging of results. Oversaw new product shoots on Instagram to enhance visual content. Planned and executed social media campaigns to drive engagement and brand awareness. Developed strong customer and vendor relations, nurtured brand loyalty, and worked consistently to enhance brand advocacy. Guided colleagues on effective social media use for business growth.
Marketing Manager at Freelance Assistant
July 31, 2024 - July 21, 2025Developed and executed comprehensive marketing strategies to drive brand growth and achieve business goals. Oversaw and managed marketing campaigns including digital, social media, and email marketing. Conducted market research and analysis to identify trends and growth opportunities. Collaborated with teams to maximize campaign effectiveness. Managed budgets and tracked ROI. Created and curated content ensuring brand consistency. Monitored and adjusted campaign metrics as needed. Coordinated with external vendors and executed promotional activities.
Social Media Manager at Freelance Assistant
July 31, 2024 - July 21, 2025Tracked website traffic and user feedback ensuring accurate tagging of results. Oversaw new product shoots for Instagram enhancing visual content. Planned and executed social media campaigns driving engagement and brand awareness. Developed strong customer relationships and nurtured brand loyalty. Worked consistently to enhance brand advocacy and drive business value. Guided colleagues on leveraging social media effectively for business growth.
Marketing Manager at Freelance Assistant
July 31, 2024 - July 21, 2025Developed and executed comprehensive marketing strategies to drive brand growth and achieve business goals. Oversaw and managed marketing campaigns including digital, social media, and email marketing. Conducted market research and analysis to identify trends and opportunities for growth. Collaborated with cross-functional teams to ensure alignment and maximize campaign effectiveness. Managed marketing budgets and tracked ROI to optimize campaign performance. Created and curated content for various platforms ensuring consistency with brand messaging. Monitored and analyzed campaign metrics to measure success and adjust strategies as needed. Coordinated with external vendors and agencies to execute promotional activities and events.
Social Media Manager at Freelance Assistant
July 31, 2024 - July 21, 2025Tracked website traffic and user feedback, ensuring accurate tagging of results. Oversaw new product shoots for Instagram to enhance visual content. Planned and executed social media campaigns driving engagement and brand awareness. Developed strong customer relationships and nurtured brand loyalty by interacting with employees and vendors daily. Worked consistently to enhance brand advocacy and drive business value. Guided colleagues on leveraging social media effectively for business growth.
Marketing Manager at Freelance Assistant
July 31, 2024 - July 12, 2025Developed and executed comprehensive marketing strategies to drive brand growth and achieve business goals. Oversaw and managed marketing campaigns, including digital, social media, and email marketing. Conducted market research and analysis to identify trends and opportunities for growth. Collaborated with cross-functional teams to ensure alignment and maximize campaign effectiveness. Managed marketing budgets and tracked ROI to optimize campaign performance. Created and curated content for various platforms, ensuring consistency with brand messaging. Monitored and analyzed campaign metrics to measure success and adjust strategies as needed. Coordinated with external vendors and agencies to execute promotional activities and events.
Social Media Manager at Freelance Assistant
July 31, 2024 - July 12, 2025Tracked website traffic and user feedback for accuracy. Oversaw new product shoots for Instagram, enhancing visual content. Planned and executed social media campaigns driving engagement and brand awareness. Developed strong customer and vendor relationships, nurturing brand loyalty. Worked consistently to enhance brand advocacy and drive business value. Guided colleagues on leveraging social media effectively for business growth.
Marketing Manager at Freelance Assistant
July 31, 2024 - July 12, 2025Developed and executed comprehensive marketing strategies to drive brand growth and achieve business goals. Oversaw and managed marketing campaigns including digital, social media, and email marketing. Conducted market research and analysis to identify trends and opportunities for growth. Collaborated with cross-functional teams to ensure alignment and maximize campaign effectiveness. Managed marketing budgets and tracked ROI to optimize campaign performance. Created and curated content for various platforms, ensuring consistency with brand messaging. Monitored and analyzed campaign metrics to measure success and adjust strategies as needed. Coordinated with external vendors and agencies to execute promotional activities and events.
Social Media Manager at Freelance Assistant
July 31, 2024 - July 12, 2025Tracked website traffic and user feedback, ensured accurate tagging of results. Oversaw new product shoots for Instagram, enhancing visual content. Planned and executed social media campaigns to drive engagement and brand awareness. Developed strong customer relationships and nurtured brand loyalty. Worked consistently to enhance brand advocacy and drive business value. Guided colleagues on leveraging social media effectively for business growth.
Book Manager / Sales Representative at The Ewings Publishing (In-Victa Digital Printing and Advertising)
December 31, 2022 - July 21, 2025Oversaw inventory management and book ordering to ensure a well-stocked and organized inventory to meet customer demand and minimize stockouts. Coordinated and scheduled book signings and events to enhance store visibility and customer engagement by hosting successful events with authors and special promotions. Managed staff scheduling and training to ensure adequate staffing and well-trained employees for efficient store operations and excellent customer service. Handled customer inquiries and provided personalized assistance and recommendations to enhance customer satisfaction and drive sales. Developed and implemented promotional strategies to increase store traffic and sales through effective marketing campaigns and special promotions. Maintained up-to-date knowledge of book trends and bestsellers to stay informed about industry trends. Generated leads through cold calling and prospecting. Conducted product presentations and demonstrations. Negotiated and closed sales deals. Manage
Book Manager / Sales Representative at The Ewings Publishing (In-Victa Digital Printing and Advertising)
December 31, 2022 - July 21, 2025Oversaw inventory management and book ordering to maintain inventory and minimize stockouts. Coordinated book signings and events to enhance store visibility and customer engagement. Managed staff scheduling and training for efficient store operations and customer service. Handled customer inquiries with personalized assistance to enhance satisfaction. Developed and implemented promotional strategies to increase store traffic and sales. Maintained knowledge of book trends and bestsellers. Generated leads, conducted product presentations, negotiated sales deals, managed customer accounts, and collaborated with marketing teams to optimize sales strategies.
Book Manager / Sales Representative at The Ewings Publishing (In-Victa Digital Printing and Advertising)
December 31, 2022 - July 21, 2025Oversaw inventory management and book ordering to meet customer demand and minimize stockouts. Coordinated and scheduled book signings and events to enhance store visibility and customer engagement. Managed staff scheduling and training to ensure adequate staffing and excellent customer service. Handled customer inquiries and provided personalized assistance and recommendations. Developed promotional strategies to increase store traffic and sales. Maintained up-to-date knowledge of book trends. Generated leads, conducted product presentations, negotiated and closed sales deals. Managed customer accounts and provided post-sale support. Analyzed market trends and collaborated with marketing teams to optimize sales strategies.
Book Manager / Sales Representative at The Ewings Publishing (In-Victa Digital Printing and Advertising)
December 31, 2022 - July 21, 2025Oversaw inventory management and book ordering to ensure a well-stocked and organized inventory to meet customer demand and minimize stockouts. Coordinated and scheduled book signings and events to enhance store visibility and customer engagement through successful events with authors and special promotions. Managed staff scheduling and training to ensure adequate staffing and well-trained employees for efficient store operations and excellent customer service. Handled customer inquiries and provided personalized assistance and recommendations to enhance customer satisfaction and drive sales. Developed and implemented promotional strategies to increase store traffic and sales through effective marketing campaigns and special promotions. Maintained up-to-date knowledge of book trends and bestsellers to stay informed about industry trends for informed buying decisions.
Book Manager / Sales Representative at The Ewings Publishing (In-Victa Digital Printing and Advertising)
December 31, 2022 - July 12, 2025Oversaw inventory management and book ordering ensuring well-stocked and organized inventory to meet customer demand. Coordinated and scheduled book signings and events to enhance store visibility and customer engagement. Managed staff scheduling and training for efficient store operations and excellent customer service. Handled customer inquiries providing personalized assistance and recommendations. Developed and implemented promotional strategies through effective marketing campaigns and special promotions. Kept up-to-date knowledge of book trends and bestsellers. Generated leads via cold calling and prospecting. Conducted product presentations and demonstrations. Negotiated and closed sales deals. Maintained CRM records and tracked sales performance. Collaborated with marketing teams to optimize sales strategies.
Book Manager / Sales Representative at The Ewings Publishing (In-Victa Digital Printing and Advertising)
December 31, 2022 - July 12, 2025Oversaw inventory management and book ordering to ensure well-stocked inventory. Coordinated and scheduled book signings and events to enhance store visibility and customer engagement. Managed staff scheduling and training for efficient store operations and excellent customer service. Handled customer inquiries and provided personalized recommendations to improve satisfaction and drive sales. Developed and implemented promotional strategies to increase store traffic and sales. Maintained up-to-date knowledge of book trends and bestsellers. Generated leads through cold calling and prospecting. Conducted product presentations and demonstrations. Negotiated and closed sales deals. Managed customer accounts and provided post-sale support. Analyzed market trends and customer needs. Maintained CRM records and collaborated with marketing teams to optimize sales strategies.
General Customer Service / Team Lead at ePerformax
December 31, 2020 - July 21, 2025Addressed customer inquiries and resolved issues via phone, email, or chat, ensuring a positive customer experience. Processed orders, returns, and exchanges efficiently and accurately. Provided detailed product information and support to improve customer knowledge and satisfaction. Maintained accurate records of customer interactions and transactions. Suggested additional products or services to enhance customer experience and increase sales. Followed up with customers after issue resolution to ensure satisfaction. Led and motivated a team to achieve performance targets, coordinated and delegated tasks to optimize workflow, provided training and development to team members, and monitored team performance providing feedback and support.
Book Manager / Sales Representative at Author’s Solutions
December 31, 2020 - July 21, 2025Oversaw inventory management and book ordering to ensure a well-stocked and organized inventory to meet customer demand and minimize stockouts. Coordinated and scheduled book signings and events to enhance store visibility and customer engagement by hosting successful events with authors and special promotions. Managed staff scheduling and training to ensure adequate staffing and well-trained employees for efficient store operations and excellent customer service. Handled customer inquiries and provided personalized assistance and recommendations to enhance customer satisfaction and drive sales. Developed and implemented promotional strategies to increase store traffic and sales through effective marketing campaigns and special promotions. Generated leads through cold calling and prospecting. Conducted product presentations and demonstrations. Negotiated and closed sales deals. Managed customer accounts and provided post-sale support. Analyzed market trends and customer needs. Maintain
General Customer Service / Team Lead at ePerformax
December 31, 2020 - July 21, 2025Addressed customer inquiries and resolved issues via phone, email, and chat, ensuring positive experiences. Handled orders, returns, and exchanges efficiently. Provided detailed product information to improve customer knowledge and satisfaction. Maintained records of interactions and resolutions. Suggested additional products to customers and followed up after issue resolution to ensure satisfaction. Led and motivated a team, coordinated tasks to optimize workflow, provided training and development, and monitored performance with feedback and support.
Book Manager / Sales Representative at Author’s Solutions
December 31, 2020 - July 21, 2025Managed inventory and book ordering to meet demand and minimize stockouts. Coordinated book signings and events to enhance visibility and customer engagement. Scheduled and trained staff to ensure smooth operations and excellent service. Provided personalized customer recommendations to improve satisfaction and drive sales. Developed promotional campaigns to boost store traffic and sales. Generated leads, presented products, closed sales, maintained customer accounts, analyzed market trends, and collaborated with marketing to improve sales effectiveness.
General Customer Service / Team Lead at ePerformax
December 31, 2020 - July 21, 2025Assisted customers via phone, email, or chat to resolve issues and provide answers, ensuring positive experience. Processed orders, returns, and exchanges accurately and timely. Offered product information and support to improve satisfaction. Documented customer interactions for tracking. Suggested additional products or services to enhance experience and increase sales. Followed up with customers to ensure satisfaction. Led and motivated a team to achieve performance targets. Coordinated tasks to optimize workflow and provided training and development. Monitored and assessed team performance and provided feedback and support.
Book Manager / Sales Representative at Author’s Solutions
December 31, 2020 - July 21, 2025Managed inventory and book orders to meet customer demands. Coordinated book signings and events with authors and promotions. Scheduled and trained staff for efficient store operations. Assisted customers with inquiries and recommendations to enhance satisfaction and drive sales. Developed and implemented promotional strategies. Generated leads through cold calling and prospecting. Conducted product presentations and demonstrations. Negotiated and closed sales deals. Maintained customer accounts and provided post-sale support. Analyzed market trends to tailor sales approaches and identify new opportunities. Maintained CRM records and tracked sales performance. Collaborated with marketing teams to optimize sales strategies.
General Customer Service / Team Lead at ePerformax
December 31, 2020 - July 21, 2025Assisted customers via phone, email, or chat to resolve problems and provide answers ensuring a positive experience. Handled orders, returns, and exchanges efficiently. Provided detailed product information and support to improve customer knowledge and satisfaction. Maintained accurate records of customer interactions and transactions. Suggested additional products or services to enhance customer experience and increase sales. Followed up with customers after resolving issues to ensure satisfaction. Led and motivated a team to achieve performance targets. Coordinated and delegated tasks to optimize workflow. Provided training and development to team members. Monitored and assessed team performance, offering feedback and support.
Book Manager / Sales Representative at Author’s Solutions
December 31, 2020 - July 21, 2025Oversaw inventory management and book ordering to ensure a well-stocked and organized inventory to meet customer demand and minimize stockouts. Coordinated and scheduled book signings and events to enhance store visibility and customer engagement. Managed staff scheduling and training to ensure adequate staffing and well-trained employees for efficient store operations and excellent customer service. Handled customer inquiries and provided personalized assistance and recommendations to enhance customer satisfaction and drive sales. Developed and implemented promotional strategies to increase store traffic and sales through marketing campaigns and special promotions. Generated leads through cold calling and prospecting to expand sales pipeline. Conducted product presentations and demonstrations to showcase product features and engage prospects. Negotiated and closed sales deals ensuring mutually beneficial terms and achieving sales targets. Managed customer accounts and provided post-sa
General Customer Service / Team Lead at ePerformax
December 31, 2020 - July 12, 2025Assisted customers via phone, email, or chat to resolve problems and provide answers, ensuring a positive experience. Processed orders, returns, and exchanges smoothly. Provided product information and support to improve customer knowledge. Maintained accurate records of interactions and transactions. Suggested additional products or services to enhance customer experience and increase sales. Followed up with customers to ensure satisfaction. Led and motivated a team to achieve performance targets. Coordinated and delegated tasks to optimize workflow. Provided training and development to team members. Monitored and assessed team performance with feedback and support.
Book Manager / Sales Representative at Author’s Solutions
December 31, 2020 - July 12, 2025Managed inventory and book ordering to meet customer demand. Scheduled book signings and events to increase store visibility and engagement. Handled staff scheduling and training to ensure smooth operations. Provided customer support with personalized recommendations. Executed promotional strategies to increase traffic and sales. Generated leads through cold calling and prospecting. Conducted product presentations. Negotiated and closed sales deals. Managed customer accounts and post-sale support. Analyzed market trends to tailor sales approaches. Maintained CRM data. Collaborated with marketing to optimize sales efforts.
General Customer Service / Team Lead at ePerformax
December 31, 2020 - July 12, 2025Assisted customers via phone, email, or chat to resolve problems and provide answers. Handled transactions including orders, returns, and exchanges. Provided detailed product information to improve customer knowledge and satisfaction. Documented customer interactions and transactions. Suggested additional products to increase sales. Followed up with customers to ensure satisfaction. Led and motivated a team to achieve performance targets. Coordinated and delegated tasks to optimize workflow. Provided training and development to team members. Monitored and assessed team performance, offering feedback and support.
Book Manager / Sales Representative at Author’s Solutions
December 31, 2020 - July 12, 2025Oversaw inventory management and book ordering. Coordinated book signings and events. Managed staff scheduling and training. Handled customer inquiries and provided personalized assistance. Developed and implemented promotional strategies. Generated leads through cold calling and prospecting. Conducted product presentations and demonstrations. Negotiated and closed sales deals. Managed customer accounts and provided post-sale support. Analyzed market trends and customer needs. Maintained CRM records and collaborated with marketing teams to optimize sales strategies.
Customer Service Representative at Teletech
December 31, 2018 - July 21, 2025Addressed customer inquiries and resolved issues via phone, email, or chat to ensure a positive customer experience. Provided detailed product information and assistance to improve customer knowledge and satisfaction. Processed orders, returns, and exchanges accurately and timely. Maintained accurate records of customer interactions and transactions. Suggested additional products or services to enhance customer experience and increase sales. Followed up with customers after issue resolution to ensure satisfaction.
Customer Service Representative at Teletech
December 31, 2018 - July 21, 2025Assisted customers via phone, email, and chat to resolve issues and answered inquiries to ensure positive experiences. Provided detailed product information and support. Processed orders, returns, and exchanges accurately and timely. Maintained records of customer interactions and resolutions. Suggested additional products to enhance customer experience and followed up with customers to ensure satisfaction after resolving issues.
Customer Service Representative at Teletech
December 31, 2018 - July 21, 2025Assisted customers via phone, email, or chat to resolve issues and provide answers for a positive experience. Provided detailed product information and support. Processed orders, returns, and exchanges timely and accurately. Maintained accurate records of customer interactions. Suggested additional products or services to enhance customer experience and increase sales. Followed up with customers to ensure satisfaction after resolution of issues.
Customer Service Representative at Teletech
December 31, 2018 - July 21, 2025Assisted customers via phone, email, or chat to resolve problems and provide answers ensuring a positive experience. Provided detailed product information and support to improve customer knowledge and satisfaction. Handled transactions for orders, returns, and exchanges accurately and timely. Maintained accurate records of customer interactions and issues. Suggested additional products or services to benefit customers and increased sales. Followed up with customers after resolving issues to ensure satisfaction.
Customer Service Representative at Teletech
December 31, 2018 - July 12, 2025Assisted customers via phone, email, or chat to resolve issues and provide answers ensuring positive experiences. Offered detailed product information and support. Processed orders, returns, and exchanges accurately and timely. Maintained records of customer interactions and transactions. Suggested additional products or services to benefit customers. Followed up with customers post-resolution to confirm satisfaction.
Customer Service Representative at Teletech
December 31, 2018 - July 12, 2025Addressed customer inquiries and resolved issues via phone, email, or chat. Provided product information and assistance. Processed orders, returns, and exchanges smoothly. Maintained accurate records of customer interactions and resolutions. Suggested additional products or services to benefit the customer and enhance experience. Followed up with customers to ensure satisfaction.
Education
Bachelor of Science at Cebu Technological University
January 1, 2012 - December 31, 2016Bachelor of Science at Cebu Technological University
January 1, 2012 - December 31, 2016Bachelor of Science at Cebu Technological University
January 1, 2012 - December 31, 2016Bachelor of Science at Cebu Technological University
January 1, 2012 - December 31, 2016Bachelor of Science at Cebu Technological University
January 1, 2012 - December 31, 2016Bachelor of Science at Cebu Technological University
January 1, 2012 - December 31, 2016Qualifications
HIPAA Trained
January 11, 2030 - July 12, 2025HIPAA Training
January 11, 2030 - July 12, 2025HIPAA Trained
January 11, 2030 - July 21, 2025HIPAA Trained
January 11, 2030 - July 21, 2025HIPAA Trained
January 11, 2030 - July 21, 2025Industry Experience
Media & Entertainment, Retail, Transportation & Logistics, Professional Services, Travel & Hospitality
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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