I am a dedicated digital marketing and customer support specialist with a strong background in crafting impactful online campaigns. My experience includes overseeing high-volume call center operations and utilizing SEO strategies to drive brand growth. Working collaboratively with teams to optimize campaigns is my passion, ensuring that each project not only meets but exceeds expectations. Currently, I am looking for opportunities where I can leverage my skills in digital marketing and customer service to add value to a forward-thinking organization. I am committed to continuous learning and professional development in this dynamic field.

Syed Zubair Hussain Shah

I am a dedicated digital marketing and customer support specialist with a strong background in crafting impactful online campaigns. My experience includes overseeing high-volume call center operations and utilizing SEO strategies to drive brand growth. Working collaboratively with teams to optimize campaigns is my passion, ensuring that each project not only meets but exceeds expectations. Currently, I am looking for opportunities where I can leverage my skills in digital marketing and customer service to add value to a forward-thinking organization. I am committed to continuous learning and professional development in this dynamic field.

Available to hire

I am a dedicated digital marketing and customer support specialist with a strong background in crafting impactful online campaigns. My experience includes overseeing high-volume call center operations and utilizing SEO strategies to drive brand growth. Working collaboratively with teams to optimize campaigns is my passion, ensuring that each project not only meets but exceeds expectations.

Currently, I am looking for opportunities where I can leverage my skills in digital marketing and customer service to add value to a forward-thinking organization. I am committed to continuous learning and professional development in this dynamic field.

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Experience Level

Expert
Intermediate
Intermediate
Intermediate
Intermediate

Language

English
Advanced
Urdu
Fluent
Panjabi, Punjabi
Advanced

Work Experience

Supervisor at One Life Marketing Solution
August 1, 2023 - Present
Manage a team to execute digital marketing campaigns, optimize strategies, and track performance. Provide coaching, ensure smooth operations, and collaborate across teams to meet client goals and enhance campaign success.
Supervisor at One Life Marketing Solution
August 1, 2023 - Present
Manage a team to execute digital marketing campaigns, optimize strategies, and track performance. Provide coaching, ensure smooth operations, and collaborate across teams to meet client goals and enhance campaign success.
Customer Service Representative at X Telecom
July 31, 2023 - July 14, 2025
Assist customers with inquiries, resolve issues, and provide product information. Deliver exceptional service in a fast-paced environment, ensuring customer satisfaction and loyalty. Collaborate with teams to improve service processes and meet performance targets.
Customer Service Representative at X Telecom
July 31, 2023 - July 14, 2025
Assist customers with inquiries, resolve issues, and provide product information. Deliver exceptional service in a fast-paced environment, ensuring customer satisfaction and loyalty. Collaborate with teams to improve service processes and meet performance targets.
Supervisor | One Life Marketing at N/A
July 1, 2023 - September 22, 2025
Led a team to execute digital marketing strategies, managed performance tracking, and collaborated across teams to enhance sales and customer experience.
Customer Service Representative | IX Telecom at N/A
January 1, 2023 - September 22, 2025
Assisted customers with inquiries, provided technical support, and handled escalation processes for complex service issues.
Team Lead at Sleep Haven Hub
June 1, 2021 - Present
Lead a team in delivering exceptional customer support and sales. Monitor performance, provide coaching, and ensure team goals are met. Drive operational efficiency while maintaining high standards of service to improve customer satisfaction and business outcomes.
Team Lead at Sleep Haven Hub
June 1, 2021 - Present
Lead a team in delivering exceptional customer support and sales. Monitor performance, provide coaching, and ensure team goals are met. Drive operational efficiency while maintaining high standards of service to improve customer satisfaction and business outcomes.

Education

Electronics Engineering at Rawalpindi Polytechnic Institute
September 1, 2020 - June 30, 2023
Matric at Hira Secondary School
March 1, 2006 - June 30, 2019
Electronics Engineering at Rawalpindi Polytechnic institute
September 1, 2020 - June 30, 2023
Matric at Hira Secondary School
March 1, 2006 - June 30, 2019
Bachelor's Degree at N/A
March 1, 2016 - June 1, 2019

Qualifications

Digital Marketing
November 1, 2022 - February 28, 2023
Digital Marketing
November 1, 2022 - February 28, 2023

Industry Experience

Telecommunications, Retail, Professional Services, Media & Entertainment, Software & Internet
    SEO

    Company Type: Digital Marketing Agency
    Role: SEO Specialist
    Major Duties:

    Optimized service and location-based pages for SEO

    Implemented schema markup for better visibility

    Published targeted blogs on SEO and marketing topics

    Improved internal linking and site structure

    Managed local SEO (Google My Business, citations)

    Key Achievements:

    Organic traffic increased by 312% in 3 months

    Bounce rate improved from 60% to 39%

    Keyword rankings improved from average position 51 to 18

    Used tools like RankMath, Ubersuggest, Google Analytics, GSC