Hi, I'm Daniel Córdoba, a seasoned Project Executive Manager with extensive experience leading digital transformation initiatives and improving operational efficiencies across LATAM, Europe, and Asia. Over the years, I've developed strong skills in business analysis, change management, and strategic planning, particularly within the financial services sector. My background also includes a passion for music, with over 30 years of playing and performing which has greatly influenced my teamwork and discipline. I enjoy integrating innovative methods like Agile SAFe to optimize project outcomes and drive successful investments. Outside of work, I am dedicated to wellness and mental health advocacy and have a track record of delivering workshops on leadership and emotional intelligence. I’m always eager to connect with others who value growth, collaboration, and creative problem-solving.

Daniel Córdoba

Hi, I'm Daniel Córdoba, a seasoned Project Executive Manager with extensive experience leading digital transformation initiatives and improving operational efficiencies across LATAM, Europe, and Asia. Over the years, I've developed strong skills in business analysis, change management, and strategic planning, particularly within the financial services sector. My background also includes a passion for music, with over 30 years of playing and performing which has greatly influenced my teamwork and discipline. I enjoy integrating innovative methods like Agile SAFe to optimize project outcomes and drive successful investments. Outside of work, I am dedicated to wellness and mental health advocacy and have a track record of delivering workshops on leadership and emotional intelligence. I’m always eager to connect with others who value growth, collaboration, and creative problem-solving.

Available to hire

Hi, I’m Daniel Córdoba, a seasoned Project Executive Manager with extensive experience leading digital transformation initiatives and improving operational efficiencies across LATAM, Europe, and Asia. Over the years, I’ve developed strong skills in business analysis, change management, and strategic planning, particularly within the financial services sector. My background also includes a passion for music, with over 30 years of playing and performing which has greatly influenced my teamwork and discipline.

I enjoy integrating innovative methods like Agile SAFe to optimize project outcomes and drive successful investments. Outside of work, I am dedicated to wellness and mental health advocacy and have a track record of delivering workshops on leadership and emotional intelligence. I’m always eager to connect with others who value growth, collaboration, and creative problem-solving.

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Work Experience

Project Manager LATAM at GMFINANCIAL
March 1, 2025 - July 14, 2025
Led cross-functional initiatives to implement a new loan origination system for Mexico. Developed business cases for a $20M+ USD digital transformation, achieving a 25% reduction in operational expenses through automation. Designed cost-benefit analyses for new financial products, optimized budget allocations and strategic frameworks to improve resource allocation efficiency by 20%. Integrated UI/UX improvements for financial platforms resulting in 80% target achievement on VOC and forecasting a 2% annual sales increase. Optimized organizational change management, improving employee engagement by 25%.
Sr. Business Analyst at GMFINANCIAL
January 1, 2021 - July 14, 2025
Managed software change requests across LATAM, Europe, and Asia improving the loan core system by 30%. Led system migration from Europe to America, reducing latency by 3% and IT costs by 7% annually.
Dealer Care Supervisor at GMFINANCIAL
January 1, 2017 - July 14, 2025
Led a 10-person team enhancing NPS to 80% by optimizing KPIs. Reduced average speed to answer (ASA) from 1.3 hours to 2.3 minutes. Migrated 40% of business processes to an external vendor, cutting internal resource allocation by 30% and costs by 20%.
Account Manager at TELEPERFORMANCE
December 31, 2016 - July 14, 2025
Implemented a customer management solution successfully sold to the client.
Project Manager at TELEPERFORMANCE
December 31, 2016 - July 14, 2025
Delivered over 20 projects driving 30% expansion for a key client in Guadalajara. Achieved highest project implementation evaluation from the client.
Continuous Improvement at TELEPERFORMANCE
December 31, 2015 - July 14, 2025
Retained a high-risk client by standardizing processes and KPI measurements across Mexico and Colombia.
Assistant Contact Center Manager at TELEPERFORMANCE
December 31, 2014 - July 14, 2025
Reduced client escalation complaints by 10%, increased hourly efficiency by 5%, and met adherence targets.
Supervisor at TELEPERFORMANCE
December 31, 2013 - July 14, 2025
Led a project reducing Average Handle Time by 25%, earning “Master Supervisor” certification. Project replicated with five additional clients.

Education

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Qualifications

Bachelor in Arts
January 1, 2015 - December 31, 2015
Personal finance training
January 1, 2025 - December 31, 2025
Real start business academy
January 1, 2024 - December 31, 2024
Agile SAFe
January 1, 2023 - December 31, 2023
DIBEX
January 1, 2016 - December 31, 2016
ISO 27001
January 1, 2014 - December 31, 2014

Industry Experience

Financial Services, Professional Services, Media & Entertainment, Real Estate & Construction