Hi, I’m Joshua Templeman—a motivated, detail-oriented professional with over seven years of leadership experience in fast-paced hospitality settings, including team management, operational oversight, and customer service excellence. I recently completed a Bachelor of Design with Honours in Graphic Design and Illustration, and I’ve built strong project management, research, and digital communication skills through client-focused briefs, independent research, and collaborative work. I’m excited to apply my transferable skills in organization, administration, and stakeholder communication within a dynamic, professional environment.…

Joshua Templeman

Hi, I’m Joshua Templeman—a motivated, detail-oriented professional with over seven years of leadership experience in fast-paced hospitality settings, including team management, operational oversight, and customer service excellence. I recently completed a Bachelor of Design with Honours in Graphic Design and Illustration, and I’ve built strong project management, research, and digital communication skills through client-focused briefs, independent research, and collaborative work. I’m excited to apply my transferable skills in organization, administration, and stakeholder communication within a dynamic, professional environment.…

Available to hire

Hi, I’m Joshua Templeman—a motivated, detail-oriented professional with over seven years of leadership experience in fast-paced hospitality settings, including team management, operational oversight, and customer service excellence.

I recently completed a Bachelor of Design with Honours in Graphic Design and Illustration, and I’ve built strong project management, research, and digital communication skills through client-focused briefs, independent research, and collaborative work. I’m excited to apply my transferable skills in organization, administration, and stakeholder communication within a dynamic, professional environment.

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Skills

Experience Level

Language

English
Fluent
French
Advanced

Work Experience

Area Leader at McDonald's
November 1, 2024 - September 30, 2025
Led floor operations during shifts, ensuring fast, consistent service and team coordination. Trained and supported new staff, maintaining high operational and customer service standards. Handled customer issues, monitored stock levels, and completed regular health and safety checks. Worked closely with managers to meet shift targets and maintain smooth day-to-day operations. Confident using digital systems for reporting, stock management, and creative design.
Shift Manager at Caffè Nero
November 1, 2024 - Present
Managed day-to-day store operations and supported team performance during busy trading hours. Logged tills, processed cash pulls, and completed stock orders using digital systems. Delivered team briefings, coached staff, and maintained health & safety checks. Resolved customer issues professionally and ensured high service standards. Built strong organizational, communication, and problem-solving skills in a structured, fast-paced environment.
Area Leader at McDonald's
November 1, 2024 - September 30, 2025
Led floor operations during shifts, ensuring fast, consistent service and team coordination. Trained and supported new staff, maintaining high operational and customer-service standards. Resolved customer issues, monitored stock levels, and performed health & safety checks. Collaborated with store management to meet shift targets and ensure smooth day-to-day operations. Proficient with digital reporting and stock-management systems to support operational efficiency.
Shift Manager at Caffè Nero
November 1, 2024 - September 30, 2025
Led shift operations at Forestside Shopping Centre, overseeing front-of-house service, training and coaching of staff, and ensuring compliance with health & safety standards. Managed stock, resolved customer queries, and maintained high service levels. Worked closely with managers to achieve targets and maintain smooth day-to-day operations. Confident using digital tools for reporting and inventory management.
Store Manager at McDonald's
November 1, 2024 - September 30, 2025
Directed store operations on the Upper Newtownards Road site, supervising teams, driving customer service excellence, and delivering business results. Implemented processes to improve efficiency, training programs, and issue resolution. Coordinated with area leadership to meet targets and maintain a high standard of health and safety.
Area Leader at McDonald's
November 1, 2024 - September 30, 2025
Led floor operations during shifts, ensuring fast, consistent service and strong team coordination. Trained and supported new staff, maintained high operational and customer service standards. Handled customer issues, monitored stock levels, and performed regular health and safety checks. Collaborated with managers to meet shift targets and ensure smooth day-to-day operations. Used digital systems for reporting, stock management, and scheduling.
Shift Manager at Caffè Nero
November 1, 2024 - Present
Managed day-to-day store operations and supported team performance during busy trading hours. Logged tills, processed cash pulls, and completed stock orders using digital systems. Delivered team briefings, coached staff, and maintained health & safety compliance. Resolved customer issues professionally and ensured high service standards. Built strong organisational, communication, and problem-solving skills in a fast-paced environment.

Education

Bachelor of Design with Honours Graphic Design and Illustration (Second Class Honours Upper Division) at Ulster University, Belfast
August 1, 2020 - June 1, 2024
BTEC Digital Art and Photography (Distinction, Merit) at Belfast Metropolitan College, Belfast
August 1, 2018 - June 1, 2020
GCSEs at Wellington College Belfast
August 1, 2012 - June 1, 2017
GCSEs at Wellington College Belfast
September 1, 2012 - June 1, 2017
A Level / BTEC Digital Art and Photography (Distinction, Merit) at Belfast Metropolitan College
August 1, 2018 - June 1, 2020
Bachelor of Design with Honours Graphic Design and Illustration (Second Class Honours Upper Division) at Ulster University
August 1, 2020 - June 1, 2024
GCSEs at Wellington College Belfast
August 1, 2012 - June 1, 2017
BTEC Digital Art and Photography (Distinction, Merit) at Belfast Metropolitan College
August 1, 2018 - June 1, 2020
Bachelor of Design with Honours Graphic Design and Illustration (Second Class Honours Upper Division) at Ulster University
August 1, 2020 - June 1, 2024

Qualifications

GCSEs
August 1, 2012 - June 1, 2017
BTEC Digital Art and Photography (Distinction, Merit)
August 1, 2018 - June 1, 2020
Bachelor of Design with Honours Graphic Design and Illustration (Second Class Honours Upper Division)
August 1, 2020 - June 1, 2024
GCSEs
September 1, 2012 - June 1, 2017
A Level / BTEC Digital Art and Photography (Distinction, Merit)
August 1, 2018 - June 1, 2020
Bachelor of Design with Honours Graphic Design and Illustration (Second Class Honours Upper Division)
August 1, 2020 - June 1, 2024
GCSEs
August 1, 2012 - June 1, 2017
BTEC Digital Art and Photography (Distinction, Merit)
August 1, 2018 - June 1, 2020
Bachelor of Design with Honours Graphic Design and Illustration (Second Class Honours Upper Division)
August 1, 2020 - June 1, 2024

Industry Experience

Media & Entertainment, Retail, Education, Travel & Hospitality, Professional Services, Software & Internet

Skills

Experience Level