Available to hire
As a UI/UX Designer with a background in full-stack development and customer service, I specialize in crafting user-centered, responsive, and accessible web experiences.\n\nI am experienced in user research, prototyping (Figma), and simplifying complex workflows. I am passionate about creating intuitive platforms, especially for marketplace and task-based applications. I believe in continuous iteration, user validation, and cross-functional collaboration to deliver designs that meet user needs and enhance overall usability.
Skills
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Work Experience
UI/UX Designer at Plantime: Smart Plant Care App
May 31, 2025 - July 15, 2025Designed a mobile app to help users manage plant care routines including watering, fertilizing, and soil changes. Created wireframes, high-fidelity mockups, and a working Figma prototype. Developed a clean, calming UI with dark mode support and smart reminders. Focused on simple UX flows, accessibility, and habit-building features.
UI/UX Designer at Plantime
May 1, 2025 - PresentSelf-initiated project: Designed a mobile app to help users manage plant care routines, including watering, fertilizing, and soil changes. Created wireframes, high-fidelity mockups, and a working Figma prototype. Developed a clean, calming UI with dark mode support and smart reminders. Focused on simple UX flows, accessibility, and habit-building features.
UI/UX Designer — Self-Initiated Project at TotsyNest: Online Marketplace for Parents
February 28, 2025 - July 15, 2025Conducted user research with more than 15 parents, identifying five key pain points in existing marketplaces. Designed wireframes and prototypes in Figma, significantly streamlining the user journey. Applied heuristic evaluation principles to refine navigation and information architecture. Developed a responsive design system with high satisfaction rates during prototype testing.
UI/UX Designer at TotsyNest
February 1, 2025 - September 30, 2025Online Marketplace for Parents: Conducted user research with 15+ parents, identifying 5 key pain points in existing marketplaces. Designed wireframes and prototypes in Figma, significantly streamlining the user journey. Applied heuristic evaluation principles to refine navigation and information architecture. Designed a responsive design system with high satisfaction rates during prototype testing.
Senior Customer Service Representative at BMO Financial Group
January 1, 2020 - PresentCollected customer insights and shared recurring pain points with the UX team. Supported implementation of UI improvements that enhanced mobile banking UX. Contributed to accessibility-related updates; helped increase user satisfaction metrics.
Senior Customer Service Representative at BMO Financial Group
January 1, 2020 - PresentCollected customer insights and shared recurring pain points with the UX team. Supported implementation of UI improvements that enhanced mobile banking user experience. Contributed to accessibility-related updates, helping increase user satisfaction metrics.
Full-Stack Developer at École de Technologie Supérieure ÉTS
December 31, 2019 - July 15, 2025Developed responsive UI components using HTML, CSS, and JavaScript. Collaborated with UX designers to implement responsive UI improvements. Improved layout consistency and usability across internal platforms.
Full-Stack Developer at ÉTS
January 1, 2019 - September 30, 2025Developed responsive UI components with HTML/CSS/JS. Collaborated with UX designers to implement responsive UI improvements. Improved layout consistency and usability across internal platforms.
Research Interviewer at Logit Group, Nielsen Co. (AKA Opinion Search)
December 31, 2017 - July 15, 2025Conducted qualitative research interviews with over 50 participants per shift, developing techniques applicable to UX research. Collected and analyzed survey data on consumer behavior and industry trends. Synthesized participant feedback into structured reports, translating raw data into actionable insights.
Research Interviewer at Logit Group / Nielsen Co. (Opinion Search)
January 1, 2017 - September 30, 2025Conducted qualitative research interviews with 50+ participants per shift, developing techniques applicable to UX research. Collected and analyzed survey data on consumer behavior and industry trends. Synthesized participant feedback into structured reports, translating raw data into actionable insights.
Education
Bachelor of Computer Science at Concordia University
January 1, 2015 - December 31, 2019Bachelor of Computer Science (Web Services and Applications) at Concordia University
January 11, 2030 - January 1, 2019Google UX Design Certificate at Coursera
January 11, 2030 - January 1, 2024Google Project Management Certificate at Coursera
January 11, 2030 - January 1, 2023Qualifications
Google UX Design Certificate
January 1, 2023 - December 31, 2023Google Project Management Certificate
January 1, 2023 - December 31, 2023Google UX Design Certificate
January 11, 2030 - January 1, 2024Google Project Management Certificate
January 11, 2030 - January 1, 2023Industry Experience
Software & Internet, Financial Services, Retail, Education, Consumer Goods
Skills
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