I have been passionate about customer service since 2007, working in both the BPO and Hospitality industries here in the Philippines and abroad. My experience spans well-known companies including Corinthia Hotels, Convergys, AT&T, Sprint, and Chime, which has helped me develop strong skills in remote communication and multitasking. I enjoy providing excellent service while resolving issues efficiently. Throughout my career, I've had the opportunity to engage with customers directly, manage front office operations, and support hospitality services with a focus on creating positive guest experiences. I’m always eager to bring my creativity, problem-solving skills, and leadership to every role I take on.

Jan Yuri Agadulin

I have been passionate about customer service since 2007, working in both the BPO and Hospitality industries here in the Philippines and abroad. My experience spans well-known companies including Corinthia Hotels, Convergys, AT&T, Sprint, and Chime, which has helped me develop strong skills in remote communication and multitasking. I enjoy providing excellent service while resolving issues efficiently. Throughout my career, I've had the opportunity to engage with customers directly, manage front office operations, and support hospitality services with a focus on creating positive guest experiences. I’m always eager to bring my creativity, problem-solving skills, and leadership to every role I take on.

Available to hire

I have been passionate about customer service since 2007, working in both the BPO and Hospitality industries here in the Philippines and abroad. My experience spans well-known companies including Corinthia Hotels, Convergys, AT&T, Sprint, and Chime, which has helped me develop strong skills in remote communication and multitasking. I enjoy providing excellent service while resolving issues efficiently.

Throughout my career, I’ve had the opportunity to engage with customers directly, manage front office operations, and support hospitality services with a focus on creating positive guest experiences. I’m always eager to bring my creativity, problem-solving skills, and leadership to every role I take on.

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Experience Level

Language

English
Fluent

Work Experience

FinTech Account CSR at TaskUs
September 30, 2022 - July 16, 2025
Handled multiple inbound calls from American customers needing assistance with their online bank accounts. Ensured proper security clearance for every transaction, carefully managed customer accounts, interpreted account activity using financial sheets, and detected, reported, and escalated suspected fraudulent account activities. Maintained clear and smooth communication throughout interactions.
Front Office Associate at My Place Residence Hall
December 31, 2020 - July 16, 2025
Greeted guests warmly and provided seamless registration. Assisted with special requests and exceeded expectations. Professionally handled guest complaints and resolved issues quickly. Managed calls, offered assistance to visitors and customers, supported sales by identifying group business opportunities, collaborated with housekeeping for cleanliness, and developed strong relationships with returning guests.
Houseman/Minibar Attendant at Corinthia Palace Malta
December 31, 2021 - July 16, 2025
Maintained clean and comfortable commercial environments through vacuuming, dusting, and cleaning windows. Sanitized bathrooms, disposed of trash, polished entryway glass, and ensured adherence to cleanliness, safety, and guest privacy standards. Successfully completed multiple tasks within tight deadlines during peak hours to ensure smooth operations.
Technical Support Representative at Convergys Philippines
December 31, 2009 - July 16, 2025
Provided inbound technical support to US customers for wireless modems, delivering clear troubleshooting instructions and exceptional service. Resolved complex technical issues efficiently and boosted first-call resolution with deep product knowledge.
Co-founder, Lead Photographer/Editor, Coordinator at Auburnfields Studio/The Collective Stories
December 31, 2016 - July 16, 2025
Led post-production processes including image selection, retouching, and color correction. Captured memorable client moments with artistic composition and lighting, consistently delivering high-quality photography services for various events and enhancing client satisfaction.

Education

Bachelor of Science at Our Lady of Fatima University
January 1, 2003 - December 31, 2007

Qualifications

Add your qualifications or awards here.

Industry Experience

Financial Services, Travel & Hospitality, Telecommunications, Professional Services