Available to hire
Hi, I’m Shaylai Kayle Turner. I have a passion for blending creative writing with digital communication, and I enjoy using my skills in storytelling, screenwriting, and media communications to bring ideas to life. With a background in creative writing and media communications, I love crafting compelling narratives and managing digital projects with a focus on clarity and empathy.
Currently, I work as a GIS Mapper, where I apply my technical skills to spatial data management and mapping. My experience across various roles has helped me build a strong, organized approach to collaborating with teams and supporting process improvements while maintaining an empathetic and user-focused attitude.
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
GIS Mapper at Hunt County Appraisal District
August 1, 2023 - PresentManage and update GIS datasets using ArcGIS Pro and related tools. Perform spatial data analysis and integrate data into visual reports. Translate legal land descriptions into accurate digital maps. Conduct GPS-based field data collection and QA/QC reviews. Collaborate with engineers, planners, and surveyors to support projects.
Collections Administrator at Rockwall Central Appraisal District
July 31, 2023 - July 16, 2025Oversaw payment processing and financial reconciliation for tax systems. Partnered with government agencies to ensure accurate reporting and compliance. Developed SOPs and documentation to support audits and process consistency. Provided customer support with a focus on clarity, professionalism, and empathy.
Call Center Representative at Omnisys
June 30, 2017 - July 16, 2025Resolved billing and service issues while maintaining compliance standards. Recorded and tracked customer interactions using internal systems. Adapted communication styles for a broad customer base.
GIS Mapper at Hunt County Appraisal District
August 1, 2023 - PresentManage and update GIS datasets using ArcGIS Pro and related tools. Perform spatial data analysis and integrate data into visual reports. Translate legal land descriptions into accurate digital maps. Conduct GPS-based field data collection and QA/QC reviews. Collaborate with engineers, planners, and surveyors to support projects.
Collections Administrator at Rockwall Central Appraisal District
July 31, 2023 - July 16, 2025Oversaw payment processing and financial reconciliation for tax systems. Partnered with government agencies to ensure accurate reporting and compliance. Developed SOPs and documentation to support audits and process consistency. Provided customer support with a focus on clarity, professionalism, and empathy.
Call Center Representative at Omnisys
June 30, 2017 - July 16, 2025Resolved billing and service issues while maintaining compliance standards. Recorded and tracked customer interactions using internal systems. Adapted communication styles for a broad customer base.
Education
BFA at Full Sail University
January 1, 2015 - December 31, 2015BFA at Full Sail University
January 1, 0001 - January 1, 0001Qualifications
Class III Assessor/Collector
January 11, 2030 - July 16, 2025LinkedIn Learning: Advanced Grammar
January 11, 2030 - July 16, 2025LinkedIn Learning: SEO: Keyword Strategy
January 11, 2030 - July 16, 2025Member – National Honor Society
January 11, 2030 - July 16, 2025Class III Assessor/Collector
January 11, 2030 - July 16, 2025LinkedIn Learning: Advanced Grammar
January 11, 2030 - July 16, 2025SEO: Keyword Strategy
January 11, 2030 - July 16, 2025Member – National Honor Society
January 11, 2030 - July 16, 2025Industry Experience
Government, Professional Services, Real Estate & Construction, Media & Entertainment
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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