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I am an experienced professional with over 6 years in Customer Communication Management (CCM) technologies and Web Content Management (WCM). I have a proven track record of managing multiple projects successfully in fast-paced, deadline-driven environments. I am a flexible, resourceful, and innovative team player with excellent communication and organizational skills. I specialize in developing, testing, and managing digital content and customer communication templates across multiple platforms. I am proficient in agile methodologies and keen on collaborative success, always eager to learn and contribute positively in any team or independently.…I am an experienced professional with over 6 years in Customer Communication Management (CCM) technologies and Web Content Management (WCM). I have a proven track record of managing multiple projects successfully in fast-paced, deadline-driven environments. I am a flexible, resourceful, and innovative team player with excellent communication and organizational skills. I specialize in developing, testing, and managing digital content and customer communication templates across multiple platforms. I am proficient in agile methodologies and keen on collaborative success, always eager to learn and contribute positively in any team or independently.

Usha Rani Vitta

CMS Developer, QA Engineer, Digital Marketer, +4

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I am an experienced professional with over 6 years in Customer Communication Management (CCM) technologies and Web Content Management (WCM). I have a proven track record of managing multiple projects successfully in fast-paced, deadline-driven environments. I am a flexible, resourceful, and innovative team player with excellent communication and organizational skills. I specialize in developing, testing, and managing digital content and customer communication templates across multiple platforms. I am proficient in agile methodologies and keen on collaborative success, always eager to learn and contribute positively in any team or independently.…I am an experienced professional with over 6 years in Customer Communication Management (CCM) technologies and Web Content Management (WCM). I have a proven track record of managing multiple projects successfully in fast-paced, deadline-driven environments. I am a flexible, resourceful, and innovative team player with excellent communication and organizational skills. I specialize in developing, testing, and managing digital content and customer communication templates across multiple platforms. I am proficient in agile methodologies and keen on collaborative success, always eager to learn and contribute positively in any team or independently.

Available to hire

I am an experienced professional with over 6 years in Customer Communication Management (CCM) technologies and Web Content Management (WCM). I have a proven track record of managing multiple projects successfully in fast-paced, deadline-driven environments. I am a flexible, resourceful, and innovative team player with excellent communication and organizational skills.
I specialize in developing, testing, and managing digital content and customer communication templates across multiple platforms. I am proficient in agile methodologies and keen on collaborative success, always eager to learn and contribute positively in any team or independently.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Developer at Fidelity Investments

September 1, 2024 - Present

Designed, implemented, and maintained SmartCOMM and Quadient Inspire Design and Inspire Interactive applications aligned with business requirements. Migrated all templates from Quadient Inspire design to SmartCOMM and developed over 100 templates with multiple layouts. Designed and developed customer communication templates using Quadient Inspire for multi-channel correspondence. Integrated Quadient Inspire with enterprise systems to enable dynamic data in customer documents. Automated batch and on-demand document generation processes using Inspire Scalable. Conducted validation, regression, and unit testing ensuring accuracy and reliability of documents generated. Created XML/JSON schemas and mapped business data objects for seamless integration. Collaborated with onsite and offshore teams and client stakeholders to gather requirements and provide project updates.

Web Content Management Specialist and QA Analyst at TIAA and Nuveen

August 31, 2024 - July 16, 2025

Responsible for publishing digital content across multiple content management systems including Sitecore, Adobe Experience Manager, and Oracle Web Center Sites. Created web, mobile, XML, and mobile experiences using pre-defined component libraries with a focus on user experience and ADA compliance. Managed and fulfilled web content requests, communicated with internal clients to create desired web experiences, and troubleshot issues. Coordinated quality testing, bug reporting, and user acceptance testing via JIRA. Worked closely with legal and compliance teams to meet marketing deadlines. Supported QA and testing of new templates and functional elements. Proactively expanded knowledge of contribution environments and communicated system availability. Served as initial point of contact for web publishing troubleshooting and escalations.

QA Analyst at Linksys CA

June 1, 2014 - July 16, 2025

Reviewed Business Requirement documents and prepared test plans for project releases. Executed manual testing and coordinated with developers for issue resolution. Managed content contribution, publishing, and workflow with Fatwire Web Content Management. Utilized waterfall methodology and Quality Center for managing and tracking test results. Created manual and automated test cases using Selenium WebDriver, maintaining test scripts and documentation. Conducted performance analysis of web, application, and database servers under load. Collaborated with test automation teams for feasibility and enhancements.

Developer at Fidelity Investments

September 1, 2024 - Present

Designing, implementing, and maintaining SmartCOMM and Quadient Inspire Design applications aligning with business needs. Leading the migration of templates from Quadient Inspire to SmartCOMM and developing over 100 customer communication templates with multi-channel capabilities. Integrating Inspire with enterprise systems and automating document generation processes. Conducting unit testing and QA support to ensure data accuracy and layout compliance with design specs. Collaborating with teams across locations to gather requirements and align on project deliverables.

Web Content Management Specialist and QA Analyst at TIAA and Nuveen

August 31, 2024 - August 15, 2025

Publishing digital content on public-facing websites using multiple CMS platforms including Sitecore, Adobe Experience Manager, and Oracle WebCenter Sites. Managing content creation workflows, troubleshooting, and ensuring ADA compliance. Coordinating with developers, legal, and compliance teams for marketing content testing and approvals. Managing multiple projects and clients concurrently in a fast-paced environment, enhancing CMS expertise, and supporting QA for new templates and functional elements.

QA Analyst at Linksys, CA

June 1, 2014 - August 15, 2025

Reviewed business requirements and prepared test plans and cases for software releases. Tested new functionalities manually, tracked defects using HP Quality Center and JIRA, and coordinated issue resolution with developers. Managed automation feasibility and wrote automated test cases using Selenium WebDriver. Performed performance testing and ensured software quality in web applications involving Restful services and XML.