Available to hire
Hi, I’m Natalie Crowe, an educated and driven professional with a strong passion for business and technology. Over the years, I have honed my skills in software support engineering, business analysis, and leadership, all while co-founding and leading a SaaS startup. I take pride in being a problem solver and an effective leader who pushes innovation and efficiency, consistently delivering results even in challenging environments.
I enjoy collaborating with teams to create solutions that drive growth and success. My background in graphic design and photography complements my technical skills, allowing me to approach projects with creativity and precision. I’m excited about using my diverse expertise to contribute positively to any organization I am part of.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Support Engineer at Zylo
June 1, 2022 - PresentManage and support Zendesk and all Zendesk tickets, triage and push support tickets to Jira, maintain the support Slack channel, act as a leader in support, analyze integration/API issues, and serve as product expert on Zylo application. Review and triage inbound support requests, maintain daily review of support queues, evaluate support requests, analyze business objectives to design solutions, perform advanced configurations, monitor communication for early detection of disruptions, function as escalation point for urgent incidents, contribute to best practices, document processes and collaborate with team members. Participate in daily SCRUM huddle.
Cofounder and CEO at Jewelr
June 30, 2023 - July 16, 2025Co-founded and led a SaaS startup focused on software management for retail jewelry stores. Oversaw strategic direction, customer implementations, media obligations, public relations, interaction with leadership executives, maintained accountability with the board, monitored company performance, and set precedence for company culture and environment.
Solutions Engineer at Tangoe, Inc
June 30, 2021 - July 16, 2025Served as a credible source of product expertise on Tangoe Mobile Application. Reviewed and triaged inbound support requests, maintained support queues, evaluated requests to route appropriately, analyzed business objectives, performed advanced configurations, monitored for disruptions, acted as escalation point for urgent incidents, contributed to best practices, documented processes, collaborated with team members, participated in daily SCRUM huddle, and acted as a leader in role.
Business Analyst at Tangoe, Inc
January 1, 2021 - July 16, 2025Assisted with the development of processes, documentation, and toolsets used in service implementations. Drove completion of deliverables ensuring customer satisfaction, escalated issues appropriately, onboarded high-level multi-country clients onto Tangoe Mobility portal including LinkedIn and ExxonMobil, conducted weekly client meetings, uncovered and suggested new business best practices, delivered live demos and training, built custom business portals including pulling carrier reports, inputting data, building excel reports, creating themes and email templates, QA, and post-launch customer support.
Implementation Specialist at Tangoe, Inc
July 1, 2020 - July 16, 2025Onboarded high-level multi-country clients including LinkedIn and ExxonMobil onto Tangoe Mobility portal. Ran weekly client meetings, uncovered and suggested best business practices, delivered live demos and training, built custom business portals including pulling carrier reports, data input, excel report creation, theme and html email template building, QA, and provided customer support after launch.
Account Specialist at Mobi Wireless Management
December 31, 2018 - July 16, 2025Focused on assisting Proctor and Gamble Account. Provided mobility management services including escalation assistance, fulfilling mobility orders, and working with international carriers.
Director of Operations and Business Development at Indy Facets Private Jewelers
May 1, 2018 - July 16, 2025Assisted salespeople with sales, sale inputs, ordering, and POS. Managed inventory, cost, wholesale accounts, billing, invoicing, sales, and data entry. Led marketing including sales brochures, marketing materials, magazine ads, social media management, and in-house photography. Maintained inventory control, assisted with appraisals, grading, sales, charity and other special events. Helped create the wholesale side of the business.
Indiana Regional Recruiter at Aflac
December 31, 2017 - July 16, 2025Recognized as the number one recruiter in the state. Implemented new ideas and programs to increase recruiting numbers and training. Assisted agents with licensing process and testing. Led meetings, training sessions, and group events. Managed scheduling for district managers.
Marketing Director at Petite G Jewelers
January 1, 2017 - July 16, 2025Created sales brochures, billboards, magazine ads, and other sales materials. Served as in-house photographer. Maintained inventory control and assisted with appraisals. Organized charity events and special events. Managed high profile sales.
Midwest Director at Apex Diamonds
December 31, 2015 - July 16, 2025Managed customers and sales, inventory, marketing, social media, and product photography. Handled accounts receivable.
Sales Director, North America at Liberty National Life
December 31, 2013 - July 16, 2025Set appointments with executives, recruited top talent, conducted training, business-to-business meetings, and trade shows.
Nashville Coordinator & COOs Executive Assistant at Administration and Maintenance
December 31, 2013 - July 16, 2025Maintained files and schedules, performed financial data mining and reporting, graphic design and marketing work, supported COO administratively, scheduled appointments, directed phone calls, managed mail, and maintained databases.
Support Engineer at Zylo
June 1, 2022 - PresentManage and support Zendesk and all Zendesk tickets, triage support tickets to Jira, and research issues for Engineering. Maintain support Slack channel and act as a leader in Support. Analyze integration/API issues and serve as a credible source for product expertise. Review and triage inbound support requests within SLAs, monitor communication channels for application disruptions, document processes and workflows, and participate in daily SCRUM huddle.
Cofounder and CEO at Jewelr
June 30, 2023 - July 16, 2025Co-founded and led a SaaS start-up focused on software management for retail jewelry stores. Oversaw strategic direction, customer implementations, media and public relations, leadership interactions, board accountability, company performance monitoring, and set working culture and environment precedence.
Solutions Engineer at Tangoe, Inc
June 30, 2021 - July 16, 2025Provided product expertise on Tangoe Mobile Application, triaged and reviewed inbound support requests within established SLAs. Performed advanced configurations, monitored communication channels for disruptions, acted as escalation point for incidents, contributed to best practices establishment, documented processes, collaborated with team members, and participated in daily SCRUM huddle.
Business Analyst at Tangoe, Inc
January 1, 2021 - July 16, 2025Assisted with process, documentation, and tool set development for Service implementations. Drove deliverables completion ensuring customer satisfaction and escalated issues. Managed implementations for multi-country high-level clients like LinkedIn and ExxonMobil. Conducted weekly client meetings, delivered product demos and trainings, built custom business portals, prepared reports, created themes and HTML email templates, performed QA, and provided post-launch customer support.
Implementation Specialist at Tangoe, Inc
July 1, 2020 - July 16, 2025Onboarded multi-country clients including LinkedIn and ExxonMobil onto Tangoe Mobility portal. Led weekly meetings with clients, suggested new business best practices, delivered live demos and trainings, built custom portals through data entry, report pulling, theme creation, email template building, QA, and post-launch customer support.
Account Specialist at Mobi Wireless Management
December 31, 2018 - July 16, 2025Managed Proctor and Gamble account with focus on mobility management services including issue escalations, order fulfillment, and coordination with international carriers.
Director of Operations and Business Development at Indy Facets Private Jewelers
May 31, 2018 - July 16, 2025Assisted sales team with sales processes, order input, and POS. Managed inventory, wholesale accounts, billing, invoicing, and data entry. Led marketing initiatives including sales brochures, materials, magazine ads, and social media channels. Performed in-house photography, maintained inventory controls, assisted with appraisals and special events, and contributed to creating the wholesale business side.
Indiana Regional Recruiter at Aflac
December 31, 2017 - July 16, 2025Recognized as the number one recruiter in the state. Implemented programs to increase recruiting numbers and training. Assisted agents with licensing and testing processes. Led meetings, training sessions, and district scheduling.
Marketing Director at Petite G Jewelers
December 31, 2017 - July 16, 2025Created sales brochures, billboards, magazine ads, and other materials. Served as in-house photographer, maintained inventory control, assisted with appraisals, and organized charity and special events.
Midwest Director at Apex Diamonds
December 31, 2015 - July 16, 2025Managed customer relations and sales, inventory, marketing, social media, product photography, and accounts receivable.
Sales Director, North America at Liberty National Life
December 31, 2013 - July 16, 2025Set appointments with executives, recruited and hired top talent, conducted training, held B2B meetings, and represented the company at trade shows.
Nashville Coordinator & COOs Executive Assistant at Administration and Maintenance
December 31, 2013 - July 16, 2025Maintained files and schedules, performed financial data mining and reporting, graphic design and marketing, administrative support for COO including scheduling, phone, and mail management, and maintained databases.
Education
Bachelor's at Art Institute of Indianapolis
January 1, 2011 - December 31, 2012Associate's at Ball State University
January 1, 2004 - December 31, 2006Associate's at Holy Cross College
January 1, 2002 - December 31, 2004High school diploma at Clay High School
January 1, 1998 - December 31, 2002Bachelor's at Art Institute of Indianapolis
January 1, 2011 - December 31, 2012Associate’s at Ball State University
January 1, 2004 - December 31, 2006Associate’s at Holy Cross College
January 1, 2002 - December 31, 2004High school diploma at Clay High School
January 1, 1998 - December 31, 2002Qualifications
Industry Experience
Software & Internet, Retail, Professional Services, Telecommunications, Media & Entertainment
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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