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I am an adaptable and independent Virtual Assistant with experience working casually at Good Samaritan Southgate. I am dedicated to improving accuracy and efficiency through maintaining administrative processes. I possess skills in data entry, time management, and customer service, and I enjoy working in fast-paced environments where clear communication is key. Currently, I work at Tim Hortons and Good Samaritan Southgate Care Center, where I handle customer service, administrative tasks, and medical record keeping. My background in administrative support and customer-focused roles has helped me develop strong multitasking abilities and attention to detail.…I am an adaptable and independent Virtual Assistant with experience working casually at Good Samaritan Southgate. I am dedicated to improving accuracy and efficiency through maintaining administrative processes. I possess skills in data entry, time management, and customer service, and I enjoy working in fast-paced environments where clear communication is key. Currently, I work at Tim Hortons and Good Samaritan Southgate Care Center, where I handle customer service, administrative tasks, and medical record keeping. My background in administrative support and customer-focused roles has helped me develop strong multitasking abilities and attention to detail.

ERICA LEIGH MENDOZA

Audio Transcriber, Assistant Editor, Copywriter

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I am an adaptable and independent Virtual Assistant with experience working casually at Good Samaritan Southgate. I am dedicated to improving accuracy and efficiency through maintaining administrative processes. I possess skills in data entry, time management, and customer service, and I enjoy working in fast-paced environments where clear communication is key. Currently, I work at Tim Hortons and Good Samaritan Southgate Care Center, where I handle customer service, administrative tasks, and medical record keeping. My background in administrative support and customer-focused roles has helped me develop strong multitasking abilities and attention to detail.…I am an adaptable and independent Virtual Assistant with experience working casually at Good Samaritan Southgate. I am dedicated to improving accuracy and efficiency through maintaining administrative processes. I possess skills in data entry, time management, and customer service, and I enjoy working in fast-paced environments where clear communication is key. Currently, I work at Tim Hortons and Good Samaritan Southgate Care Center, where I handle customer service, administrative tasks, and medical record keeping. My background in administrative support and customer-focused roles has helped me develop strong multitasking abilities and attention to detail.

Available to hire

I am an adaptable and independent Virtual Assistant with experience working casually at Good Samaritan Southgate. I am dedicated to improving accuracy and efficiency through maintaining administrative processes. I possess skills in data entry, time management, and customer service, and I enjoy working in fast-paced environments where clear communication is key.

Currently, I work at Tim Hortons and Good Samaritan Southgate Care Center, where I handle customer service, administrative tasks, and medical record keeping. My background in administrative support and customer-focused roles has helped me develop strong multitasking abilities and attention to detail.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Food Service Counter at Tim Hortons

January 1, 2023 - Present

Serve customers’ needs accurately, detailed, and fast. Give out surveys to determine customer satisfaction by 50%. Process cashouts and take orders while multitasking. Make coffees, cold beverages, and sandwiches. Help my team to make cold and hot drinks and get the baked goods to keep the drive-thru running smoothly. Manage customers' orders at the front and aim for a 2-minute speed of service at the front house of the store as well as the drive-thru within service limits. Maintain shelf life dates on products and change sanitizers every 2 hours.

Virtual Assistant at Good Samaritan Southgate Care Center

January 1, 2024 - Present

File documents alphabetically. Handle lab reports and fax to Dynalife. Order and receive medical supplies. Check daily task reports, isolation reports, admission reports, and resident labels. Refresh Dental Clinic and check in and check out patients. Process billing and dental insurances. Book appointments and answer phone calls.

Administrative Professional at Louis St. Laurent

August 27, 2019 - July 17, 2025

Arranged books and scanned them into the system to check their conditions (good, fair, bad). Put new barcodes on the entire book collection. Filed a certification for junior high documents. Organized high school students’ timesheets in envelopes. Sorted letters for junior high sections including grades 7, 8, and 9 students for mailing.

Administrative Professional Casual at Good Samaritan Southgate Care Center

January 1, 2024 - Present

File documents alphabetically. Handle lab reports and fax them to Dynalife. Order and receive medical supplies. Check daily task reports, isolation reports, admission reports, and resident labels. Refresh Dental Clinic, check in and check out patients. Process billing and dental insurances. Book appointments and answer phone calls.

Administrative Professional at Louis St. Laurent

August 27, 2019 - July 17, 2025

Arranged books and scanned them to the system to check their uses (good, fair, bad). Put new barcodes on the entire book collection. Filed certifications for junior high documents. Organized high school students' timesheets and letters for mailing.

Virtual Assistant at Good Samaritan Southgate Care Center

January 1, 2024 - Present

File documents alphabetically, handle lab reports and fax to Dynalife, order and receive medical supplies, check daily task reports, isolation and admission reports, and resident labels. Refresh the dental clinic, check in and out patients, process billing and dental insurances, book appointments, and answer phone calls.

Administrative Professional at Louis St. Laurent

August 27, 2019 - July 17, 2025

Arranged books and scanned them to check usage condition. Affixed new barcodes to the entire book collection. Filed certification for junior high documents. Organized high school students' timesheets and sorted letters for junior high mailing.