Available to hire
I am a dynamic and creative individual with proven experience in digital marketing, customer service, and business operations. I bring strong communication and organisational skills to deliver strong results and build meaningful relationships. With a positive mindset, patience, and a sharp sense of humour, I work well both independently and as part of a team. I’m passionate about continuous learning and growth, and I’m looking for a role where I can contribute my experiences, make a meaningful impact, and expand my skill set.
Experience Level
Language
Work Experience
Customer Care Representative at Flo & Frankie
December 31, 2025 - July 17, 2025Efficiently responded to customer inquiries across phone, email, social media, and live chat. Managed online orders, returns, refunds, and defective products. Supported in-store teams with customers and online platform processes. Assisted with stock management and inventory updates. Contributed to automation improvements in online service workflows. Handled customer issues with professionalism and a solutions-focused approach. Collaborated with internal teams to ensure smooth operations and a positive online customer experience.
Digital Marketing Assistant at Two Hundred Doors
December 31, 2022 - July 17, 2025Coordinated social media for four brands across Instagram, TikTok, and Facebook. Created and designed tailored content for each platform and brand. Wrote copy for social posts, blogs, and promotional materials. Tracked and reported on campaign performance and key metrics. Managed influencer partnerships and marketing collaborations. Conducted market research on trends, customer behaviour, and competitors. Maintained and updated the company website and Shopify store.
Retail Assistant at Decjuba
December 31, 2022 - July 17, 2025Maintained up-to-date knowledge of brand products. Ensured visual merchandising met brand standards. Worked collaboratively to meet sales targets and provide excellent customer service. Supported inventory management including receiving deliveries and stock control. Assisted with stock counts and loss prevention measures.
Customer Care Representative at Flo & Frankie
January 1, 2022 - PresentEfficiently respond to customer inquiries across phone, email, social media, and live chat. Manage online orders, returns, refunds, defective products. Support in-store teams with customers and online platform processes. Assist with stock management and inventory updates. Contribute to automation improvements in online service workflows. Handle customer issues with professionalism and a solutions-focused approach. Collaborate with internal teams to ensure smooth operations and a positive online customer experience.
Digital Marketing Assistant at Two Hundred Doors
December 31, 2022 - July 17, 2025Coordinate social media for four brands across Instagram, TikTok, and Facebook. Create and design tailored content for each platform and brand. Write copy for social posts, blogs, and promotional materials. Track and report on campaign performance and key metrics. Manage influencer partnerships and marketing collaborations. Conduct market research on trends, customer behaviour, and competitors. Maintain and update the company website and Shopify store.
Retail Assistant at Decjuba
December 31, 2022 - July 17, 2025Maintain up-to-date knowledge of brand products. Ensure visual merchandising meets brand standards. Work collaboratively to meet sales targets and provide excellent customer service. Support inventory management, including receiving deliveries and stock control. Assist with stock counts and loss prevention measures.
Education
Diploma at Aspire 2
January 1, 2021 - December 31, 2021Merit Endorsement NCEA Levels 1,2,3 at Rangitoto College
January 1, 2012 - December 31, 2016Diploma in Business -Level 5 at ASPIRE 2
January 1, 2021 - December 31, 2021Merit Endorsement NCEA Levels 1,2,3 at RANGITOTO COLLEGE
January 1, 2012 - December 31, 2016Qualifications
Certificate in Social Media Marketing
January 1, 2022 - December 31, 2022Diploma in Business - Level 5
January 1, 2021 - December 31, 2021Makeup Artistry - Level 4
January 1, 2017 - December 31, 2012Certificate in Social Media Marketing
January 1, 2022 - December 31, 2022Industry Experience
Retail, Media & Entertainment, Consumer Goods, Professional Services
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