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I am a product‑minded designer with over 8 years of experience leading the discovery, strategy, and delivery of digital services and B2B/B2C products. I blend systems‑level service design with hands‑on UX to translate complex requirements into validated, market‑ready solutions that improve customer experience and deliver measurable business impact. With a background as a web engineer, I am comfortable partnering closely with developers, understanding feasibility, and helping to ship products faster. I thrive in navigating corporate ambiguity and simplifying complex journeys and processes. I enjoy collaborating with stakeholders across business, tech, and design teams to create sustainable and reusable design artifacts that strengthen service design capabilities in large organizations.…I am a product‑minded designer with over 8 years of experience leading the discovery, strategy, and delivery of digital services and B2B/B2C products. I blend systems‑level service design with hands‑on UX to translate complex requirements into validated, market‑ready solutions that improve customer experience and deliver measurable business impact. With a background as a web engineer, I am comfortable partnering closely with developers, understanding feasibility, and helping to ship products faster. I thrive in navigating corporate ambiguity and simplifying complex journeys and processes. I enjoy collaborating with stakeholders across business, tech, and design teams to create sustainable and reusable design artifacts that strengthen service design capabilities in large organizations.

Oleksandr Koshevyi

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I am a product‑minded designer with over 8 years of experience leading the discovery, strategy, and delivery of digital services and B2B/B2C products. I blend systems‑level service design with hands‑on UX to translate complex requirements into validated, market‑ready solutions that improve customer experience and deliver measurable business impact. With a background as a web engineer, I am comfortable partnering closely with developers, understanding feasibility, and helping to ship products faster. I thrive in navigating corporate ambiguity and simplifying complex journeys and processes. I enjoy collaborating with stakeholders across business, tech, and design teams to create sustainable and reusable design artifacts that strengthen service design capabilities in large organizations.…I am a product‑minded designer with over 8 years of experience leading the discovery, strategy, and delivery of digital services and B2B/B2C products. I blend systems‑level service design with hands‑on UX to translate complex requirements into validated, market‑ready solutions that improve customer experience and deliver measurable business impact. With a background as a web engineer, I am comfortable partnering closely with developers, understanding feasibility, and helping to ship products faster. I thrive in navigating corporate ambiguity and simplifying complex journeys and processes. I enjoy collaborating with stakeholders across business, tech, and design teams to create sustainable and reusable design artifacts that strengthen service design capabilities in large organizations.

Available to hire

I am a product‑minded designer with over 8 years of experience leading the discovery, strategy, and delivery of digital services and B2B/B2C products. I blend systems‑level service design with hands‑on UX to translate complex requirements into validated, market‑ready solutions that improve customer experience and deliver measurable business impact. With a background as a web engineer, I am comfortable partnering closely with developers, understanding feasibility, and helping to ship products faster.

I thrive in navigating corporate ambiguity and simplifying complex journeys and processes. I enjoy collaborating with stakeholders across business, tech, and design teams to create sustainable and reusable design artifacts that strengthen service design capabilities in large organizations.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Service Designer at BT Group, UK

April 30, 2025 - July 17, 2025

Optimised the ordering journey by reducing duration and steps and minimizing sales errors. Implemented changes to account structure and improved visual representation and search across accounts. Unified different change scenarios by identifying common patterns to create reusable templates. Created new customer journeys for service changes to unify change request processes. Defined and improved product taxonomy serving as a single source of truth, reducing mistakes and accelerating new product delivery. Volunteered in internal service design community to grow competency and standardize internal approaches. Experienced in navigating corporate ambiguity and managing diverse stakeholder interests while focusing on desirability, feasibility, viability, and sustainability in large corporate environments.

Product Designer at Symphony Solutions, Ukraine

September 1, 2022 - July 17, 2025

Led discovery, design, and delivery processes including research, ideation, prototyping, testing, development support, and product/service launches. Supported and improved multiple projects in Betting, iGaming, Automotive, and AgriTech industries. Bridged communication with technical teams and continuously enhanced digital products and services across various sectors.

User Experience Designer at Symphony Solutions, Ukraine

October 1, 2018 - July 17, 2025

Conducted UX design activities such as research, ideation, solution prototyping, usability testing, and stakeholder collaboration. Supported development teams and contributed to product launches in various sectors.

Frontend & Web Developer

December 31, 2016 - July 17, 2025

Worked as a web engineer using PHP, JavaScript, SQL, CSS, and HTML to develop e-commerce and facility management products. Gained valuable insights into marketing, SEO, and product management essentials.

Software Engineer & Process Designer

December 31, 2004 - July 17, 2025

Digitised industrial technological flows and algorithms using MS Visio and maintained and developed internal SCADA system in C programming language. Developed understanding of how digital visual representation impacts business processes and improvements.