Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I'm Shannon Fields, a dedicated Tax Analyst with extensive experience in federal tax compliance, account management, and program evaluation. I pride myself on my analytical skills and on my ability to coordinate teams and operations effectively, while providing guidance on complex tax regulations. I enjoy identifying solutions to challenges in tax administration and ensuring compliance with government regulations. With a strong background in tax analysis and program management, I have developed a deep understanding of federal tax codes and operations. I’m passionate about using data to improve program efficiency and support teams in achieving success. When I’m not working, I like to explore my interests in fashion, sports, and event photography.…Hi, I'm Shannon Fields, a dedicated Tax Analyst with extensive experience in federal tax compliance, account management, and program evaluation. I pride myself on my analytical skills and on my ability to coordinate teams and operations effectively, while providing guidance on complex tax regulations. I enjoy identifying solutions to challenges in tax administration and ensuring compliance with government regulations. With a strong background in tax analysis and program management, I have developed a deep understanding of federal tax codes and operations. I’m passionate about using data to improve program efficiency and support teams in achieving success. When I’m not working, I like to explore my interests in fashion, sports, and event photography.

Shannon Fields





Hi, I'm Shannon Fields, a dedicated Tax Analyst with extensive experience in federal tax compliance, account management, and program evaluation. I pride myself on my analytical skills and on my ability to coordinate teams and operations effectively, while providing guidance on complex tax regulations. I enjoy identifying solutions to challenges in tax administration and ensuring compliance with government regulations. With a strong background in tax analysis and program management, I have developed a deep understanding of federal tax codes and operations. I’m passionate about using data to improve program efficiency and support teams in achieving success. When I’m not working, I like to explore my interests in fashion, sports, and event photography.…Hi, I'm Shannon Fields, a dedicated Tax Analyst with extensive experience in federal tax compliance, account management, and program evaluation. I pride myself on my analytical skills and on my ability to coordinate teams and operations effectively, while providing guidance on complex tax regulations. I enjoy identifying solutions to challenges in tax administration and ensuring compliance with government regulations. With a strong background in tax analysis and program management, I have developed a deep understanding of federal tax codes and operations. I’m passionate about using data to improve program efficiency and support teams in achieving success. When I’m not working, I like to explore my interests in fashion, sports, and event photography.

Available to hire

Hi, I’m Shannon Fields, a dedicated Tax Analyst with extensive experience in federal tax compliance, account management, and program evaluation. I pride myself on my analytical skills and on my ability to coordinate teams and operations effectively, while providing guidance on complex tax regulations. I enjoy identifying solutions to challenges in tax administration and ensuring compliance with government regulations.

With a strong background in tax analysis and program management, I have developed a deep understanding of federal tax codes and operations. I’m passionate about using data to improve program efficiency and support teams in achieving success. When I’m not working, I like to explore my interests in fashion, sports, and event photography.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Intermediate

Work Experience

Tax Analyst at Internal Revenue Service

April 1, 2022 - Present

Provided compliance guidance including program planning, execution, and evaluation for integrated federal tax compliance account management and taxpayer education. Managed cost/benefit analyses and coordinated functions for a multinational retail corporation with revenue exceeding $1 billion. Studied operational issues independently and identified new work methods. Analyzed financial and administrative reports to identify trends and compiled comprehensive internal control and compliance reports. Guided staff on various tax codes and adapted reviews of Service policies impacting operations and resources.

Management And Program Analyst at Internal Revenue Service

January 31, 2022 - July 18, 2025

Developed and interpreted federal tax program guidance for planning, execution, and evaluation with expertise in compliance and team coordination. Analyzed operational problems and coordinated input from partners to identify new work methods. Consolidated reports measuring program effectiveness and provided technical advice on issues such as data collection, budgeting, and regulatory requirements. Prepared final reports on key issues and interpreted new policies affecting field operations.

Technical Advisor / Analyst at Internal Revenue Service

August 31, 2021 - July 18, 2025

Served as backup RCO Technical Advisor managing scheduling and performance procedures. Supported managers with reviews and data analysis to improve workflow and performance. Trained employees on automated processing systems and equipment. Coordinated department initiatives, team training, morale improvements, and workflow streamlining. Compiled program adjustments and monitored resources for timely production. Conducted operational reviews and prepared reports with recommendations. Acted as subject matter expert in performance, training, and resolution of employee issues.

Batch Scheduler / Computer Assistant at Internal Revenue Service

October 31, 2019 - July 18, 2025

Directed computer system operations processing over 3 million transactions annually. Coordinated system operations with vendors and managed machine scheduling. Processed transactions and funds transfer 24/7 and developed solutions for operational issues. Managed secure user access and reported network problems. Standardized deposit procedures to reduce errors and provided leadership reports to enhance efficiency. Collaborated on department issues and prepared for large-scale processing activities.

CARE Analyst/ Tax Report Specialist at Internal Revenue Service

December 31, 2018 - July 18, 2025

Advised management on employee and workflow issues ensuring accurate processing of ERS and Reject inventory. Maintained reports tracking performance and error trends and provided extensive training and guidance as a subject matter expert. Reviewed operational manuals to improve efficiency and responded to inquiries from multiple organizations. Analyzed system data to resolve processing problems and provided documented feedback. Led initiatives to reduce erroneous fund releases and communicated key findings through presentations and memoranda.

Contact Representative at Internal Revenue Service

September 30, 2014 - July 18, 2025

Delivered outstanding customer service by researching and adjusting customer accounts following policies. Managed tax record accuracy across all 50 states and trained new staff on procedures and database use. Evaluated complex tax returns, developed tax filing processes, and collaborated across departments for timely filings of over 1.5 million taxpayers annually. Assisted taxpayers with eligibility for tax credits and educated the public on tax codes and laws via inbound communication.

Benefit Authorizer/ Analyst at Social Security Administration

April 30, 2005 - July 18, 2025

Reviewed claims for government social insurance benefits ensuring accuracy and eligibility. Authorized valid payments and managed denied claim appeals. Conducted data analysis and reconciliation, investigated claimant eligibility, and implemented policies and procedures for benefit programs. Directed communication efforts and ensured legal and policy compliance. Participated in sustainability planning of benefits programs and informed citizens about available programs.

Claims Representative at Progressive Casualty Insurance Company

February 28, 2001 - July 18, 2025

Compensated claims by reviewing accident reports, medical records, and insurance policies. Negotiated settlements and communicated with claimants, witnesses, and third parties. Supervised and trained claims agents to improve productivity and managed complex claims. Provided excellent customer service and coordinated with legal representatives to resolve cases involving bodily injury and property damage.

High Risk Case Manager at City of New Orleans

March 31, 1998 - July 18, 2025

Managed and developed marketing plans to promote the foundation's programs. Supervised staff and coordinated client care for high-risk pregnancy clients with intensive counseling and referral tracking. Implemented marketing strategies to expand reach within the community through physician contacts and direct mailings. Provided direct client support through home visits and hospital stays.