Available to hire
Hi, I’m Ryan Downey, an accomplished IT professional with several years of experience in technical support and help desk roles. I have a passion for streamlining processes and optimizing IT operations to ensure smooth and efficient business functions. With a background in information technology and a knack for troubleshooting, I enjoy supporting users and keeping systems running at their best.
Alongside my IT career, I founded and operate SICK Entertainment, where I direct, film, and edit high-quality media content using advanced camera equipment and Adobe software. I love combining my technical skills with my creative side to deliver engaging video and photographic projects that exceed client expectations.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Technical Support Engineer at United States Golf Association
June 30, 2024 - July 18, 2025Provided Tier 1 & 2 tech support for business and tournaments, managed new hire creation and training sessions, troubleshot network switches including security and port authentication, handled Cisco meeting room setup and troubleshooting, deployed apps via Microsoft Intune, performed device remediation, tracked IT equipment inventory, and supported meeting rooms for corporate events.
Help Desk Specialist at Billtrust
April 1, 2023 - July 18, 2025Consolidated company communication platforms, managed all end-user and licensed product accounts, streamlined laptop build process during the pandemic, oversaw company-wide software upgrades, maintained customer FTP accounts, and supported over 600 end-users both virtually and in-office resolving technical issues.
Owner, Videographer, Photographer, Editor at SICK Entertainment, LLC
August 1, 2016 - PresentFounded and branded the company, created and maintained website and social media platforms, developed content for multiple platforms, collaborated with various brands, and directed, filmed, and edited music videos, promotional media, and photoshoots.
Help Desk Analyst at Forever Collectibles
December 31, 2018 - July 18, 2025Provided desktop and account support across the company, tested and cleaned PC hardware, managed company-wide software upgrades, logged and resolved tech issues using a ticketing system, handled incoming help desk communications, and configured new employees within Active Directory and licensing portals.
Technical Support Engineer at United States Golf Association
June 30, 2024 - July 31, 2025Provided Tier 1 and 2 technical support for business operations and tournaments, ensuring smooth event execution and resolving issues efficiently. Managed new hire creation and conducted training sessions to enhance team readiness. Troubleshot network switches, including security and port authentication, to maintain secure network connectivity. Set up, managed, and troubleshot Cisco meeting rooms for seamless communication. Created and deployed applications and remediated devices using Microsoft Intune, improving productivity and network security. Managed IT equipment inventory using tracking software, reducing loss and improving resource allocation. Supported meeting room setups for large corporate events, ensuring effective A/V operations.
Help Desk Specialist at Billtrust
April 1, 2023 - July 31, 2025Consolidated company communication platforms to improve collaboration and reduce response times. Created and maintained all end-user accounts and licensed products ensuring access and security compliance. Streamlined laptop build process during the pandemic, enhancing remote work efficiency. Managed company-wide software upgrades ensuring system stability and security. Created and maintained secure FTP accounts to facilitate data transfer. Assisted over 600 end-users both virtually and onsite, improving satisfaction and system efficiency.
Owner, Videographer, Photographer, Editor at SICK Entertainment, LLC
August 1, 2016 - PresentFounded and branded SICK Entertainment, establishing a unique market presence. Created and maintained company website and social media platforms using Adobe, GSuite, and Wix to enhance visibility. Developed engaging multimedia content using Adobe Premiere Pro, Lightroom, and Photoshop, increasing audience interaction. Collaborated with brands on tailored projects and directed, filmed, and edited music videos and promotional material using Sony FX6 and Sony A7IV cameras, delivering high-quality visual content.
Help Desk Analyst at Forever Collectibles
December 31, 2018 - July 31, 2025Provided desktop and account support company-wide, resolving technical issues and minimizing downtime. Tested, imaged, and cleaned PCs, laptops, monitors, and printers to enhance performance and reliability. Managed company-wide software upgrades and updates to keep systems secure and current. Tracked and resolved technical issues within the ticketing system to improve response times. Handled Help Desk calls and emails, escalating issues appropriately for timely resolution. Configured new employees in Active Directory and licensing portals to ensure seamless access to resources.
Education
B.A. at Rutgers University School of Communication & Information
January 1, 2011 - May 31, 2015B.A. at Rutgers University School of Communication & Information
September 1, 2011 - May 31, 2015Qualifications
Industry Experience
Media & Entertainment, Professional Services, Government, Non-Profit Organization, Financial Services, Computers & Electronics
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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