Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
French
Advanced
German
Intermediate
Swahili
Advanced
Work Experience
Freelance AI Data Evaluator & Translator at Remote Projects
January 1, 2021 - PresentRated and transcribed speech samples for AI training datasets in French-US projects. Improved product search algorithms by rating query-result accuracy for German-English e-commerce content. Assessed machine-translated content for linguistic accuracy (Korean-English). Generated natural dialogue datasets for voice assistants in EN_US. Supported multiple remote AI data collection and linguistic QA projects.
Remote Customer Support Specialist at Global Support Inc.
December 31, 2021 - July 18, 2025Handled bilingual (English/French) customer inquiries via email and live chat. Trained AI chatbots using real conversational data to enhance customer interaction capabilities.
Freelance AI Data Evaluator & Translator at Remote Projects
January 1, 2021 - PresentRated and transcribed speech samples for AI training datasets in French-US. Improved product search algorithms by rating German-English e-commerce search relevance. Assessed machine-translated Korean-English content for linguistic accuracy. Generated natural dialogue datasets for voice assistants with recorded English-US conversations.
Remote Customer Support Specialist at Global Support Inc.
December 31, 2021 - July 18, 2025Handled bilingual English and French customer inquiries via email and live chat. Trained AI chatbots using real conversational data.
Receptionist / Front Desk Manager at Emilia Serviced Apartments
February 1, 2025 - November 20, 2025Maintained front desk operations, ensured smooth guest check-in and check-out, handled inquiries via phone and email, supervised reception staff, trained and supported daily tasks, maintained cleanliness and organization of the reception area, implemented efficient scheduling to optimize staff coverage, assisted guests with special requests, coordinated with housekeeping and maintenance teams to resolve guest issues, used property management software to track bookings and update guest information, compiled reports on reception activities, greeted and directed visitors professionally, responded to customer complaints promptly, and supported daily office operations including stock management, record updates, mail distribution, and inquiries.
Deputy Presiding Officer at Kinchororia Polling Station
August 31, 2022 - August 31, 2022Served as Deputy Presiding Officer during elections, overseeing polling procedures, coordinating staff, promoting transparency, and ensuring adherence to electoral regulations.
Cashier / Paying Clerk at Kisii Supermarket - Migori Branch
May 2, 2021 - May 2, 2021Processed customer transactions efficiently using POS systems, maintained accurate cash registers, managed cash during shifts, ensured checkout areas and product displays were clean and organized, assisted customers with inquiries and promotions, and supported promotional events.
Clerk in Claims and Management Desk at National Hospital Insurance Fund – Migori Branch
December 31, 2022 - December 31, 2022Processed patient insurance claims and maintained accurate records, assisted clients with coverage inquiries, coordinated documentation with healthcare providers for approvals, and managed filing systems for easy access to patient information.
Education
BA at University of XYZ
January 1, 2016 - December 31, 2020BA at University of XYZ
January 1, 2016 - December 31, 2020Diploma in Information Communication Technology at Kisii National Polytechnic
September 1, 2021 - January 1, 2024Kenya Certificate of Secondary Education (KCSE) - C plain at Kobala School
January 1, 2016 - January 1, 2019Kenya Certificate of Primary Education (KCPE) at Magunga Primary School
January 1, 2007 - January 1, 2015AI Diploma at ALX Africa
May 5, 2024 - June 2, 2024Qualifications
Certified French Translator
January 1, 2021 - December 31, 2021Google Data Annotation Fundamentals
January 1, 2023 - December 31, 2023Certified French Translator
January 1, 2021 - December 31, 2021Google Data Annotation Fundamentals
January 1, 2023 - December 31, 2023Kenya Certificate of Secondary Education (KCSE) - C plain
January 1, 2016 - January 1, 2019Kenya Certificate of Primary Education (KCPE)
January 1, 2007 - January 1, 2015Diploma in Information Communication Technology
September 1, 2021 - January 1, 2024AI Diploma
May 5, 2024 - June 2, 2024Industry Experience
Software & Internet, Retail, Professional Services, Media & Entertainment, Other, Education, Travel & Hospitality
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Hire a Audio Transcriber
We have the best audio transcriber experts on Twine. Hire a audio transcriber in Nairobi today.