Available to hire
I’m an experienced and adaptable professional with over 20 years in operations, finance and customer-facing roles. I have a strong foundation in bookkeeping, front desk service, team leadership and inventory coordination skills that translate seamlessly into hotel environments. English is my first language and I’m comfortable supporting international guests and managing diverse operational tasks. I’m well suited to relocate and am currently seeking a hospitality position in Spain in accounting, operations or guest services where warmth, structure and efficiency are key.
Skills
Experience Level
Language
English
Fluent
Work Experience
UX & Marketing Consultant (Contract) at WABC Ltd.
December 31, 2024 - July 19, 2025Served as UX design consultant on the company’s upcoming website focusing on flow, usability and brand alignment using Figma. Produced branded social media content and newsletters for 103.1FM’s “Queen of Hearts” and corporate campaigns. Marketed and conceptualized a previously non-paying event into a profitable, ticketed production — curated sponsors and patrons resulting in a successful event with over 250 paid attendees. Designed promotional materials and event graphics to support digital outreach and audience engagement.
Owner & Marketing Director at The Proud Peacock
January 1, 2024 - July 19, 2025Founded and operated a 14,000 sq. ft. discount fashion retail business overseeing all marketing, inventory and daily operations. Built a highly engaged online presence with thousands of followers across Instagram, Facebook, and TikTok through original, brand-aligned content. Created all graphic assets and marketing content using Canva including posters, newsletters and email campaigns (Mailchimp). Led experiential marketing initiatives such as vendor pop-ups, in-store events and Trinidad’s first and largest second-hand clothing party. Identified a market gap and launched the sold-out Second-Hand Party event featuring 40+ vendors and attracting over 300 visitors. Conceptualized, launched and executed vendor markets building brand visibility and strong community engagement. Managed staff, supplier relationships, inventory systems and customer experience with operational efficiency.
Business Operations & Guest Services Manager at The Proud Peacock / Furniture Gallery
January 1, 2014 - PresentManaged daily operations for two lifestyle and fashion retail showrooms serving hundreds of walk-in customers weekly. Delivered front-line customer service, resolving guest complaints with professionalism and empathy. Handled all cash flow, reconciliations, accounts receivable and payable, and statutory tax filings. Maintained accurate records for accountant reporting and managed vendor payments averaging $20,000 USD. Negotiated with local banks to reduce fees and manage business credit lines. Recruited, trained and managed staff of 6–15 team members focusing on professionalism and service quality. Implemented SOPs and daily checklists to streamline operations and maintain showroom readiness. Managed inventory systems, restocking, receiving, and ensured presentation met hospitality standards. Hosted fashion-related events including a 300-person market and a customer appreciation experience. Oversaw social media communications and live interactions via Facebook and Instagram.
Education
Master of Business Administration (MBA) at Arthur Lok Jack Global School of Business, Trinidad
January 1, 2022 - December 31, 2023Bachelor of Commerce at University, Toronto, Canada
January 1, 2008 - December 31, 2012Master of Business Administration (MBA), with Honours at Arthur Lok Jack Global School of Business, Trinidad
January 1, 2022 - January 1, 2023Bachelor of Commerce, Retail Management at Ryerson University, Toronto, Canada
January 1, 2008 - January 1, 2012Qualifications
UX/UI Design Certificate
January 1, 2024 - December 31, 2024Industry Experience
Retail, Media & Entertainment, Professional Services, Consumer Goods, Travel & Hospitality, Financial Services
Skills
Experience Level
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