Loredana Rosca
I am a Customer Experience Strategist and Marketing Specialist with 12 years of professional experience spanning Customer Support, Sales, Operations, CX design, digital marketing, user research, and brand development.
About
I am a Customer Experience Strategist and Marketing Specialist with 12 years of professional experience spanning Customer Support, Sales, Operations, CX design, digital marketing, user research, and brand development. I have a proven track record in driving customer-centric transformation through strategic initiatives, end-to-end content execution, and actionable insight generation.
I navigate complex environments with an entrepreneurial mindset, balancing creativity and data-driven decision making to deliver meaningful brand experiences and long-term customer value. My expertise includes digital marketing, content creation, customer journey mapping, research, branding, and cross-functional collaboration, enabling me to build strong strategies that deliver measurable results.
- 4 years' experience
- Joined July 2025
Skills· 15
Languages
- Romanian, Moldavian, MoldovanFluent
- EnglishFluent
Industry experience
- Financial Services
- Retail
- Consumer Goods
- Professional Services
- Other
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Work experience· 12 roles
Led customer research initiatives, including survey design, user interviews, and insight synthesis. Designed end-to-end customer journeys and optimized service flows across digital and physical channels. Coordinated cross-functional CX projects with product, operations, and marketing teams. Delivered actionable insights that supported a +18% increase in NPS.
Led customer research initiatives with survey design, user interviews, and insight synthesis. Designed end-to-end customer journeys and optimized service flows across digital and physical channels. Coordinated cross-functional CX projects with product, operations, and marketing teams. Delivered actionable insights that supported a +18% increase in NPS.
Led customer research initiatives including survey design, user interviews, and insight synthesis. Designed end-to-end customer journeys and optimized service flows across digital and physical channels. Coordinated cross-functional CX projects with product, operations, and marketing teams. Delivered actionable insights that supported an 18% increase in NPS.
Education· 6
Certifications and awards· 15
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