Available to hire
Hi there! I’m Ilana Mack, a versatile marketing and advocacy professional with a strong track record in content creation, program management, and cross-functional collaboration across diverse industries. I excel at turning briefs into compelling materials, coordinating complex initiatives, and delivering high-quality results on tight timelines. My work spans customer and employee advocacy, editorial content, product marketing, and translation across multiple regions.
I enjoy bridging cultures and languages, and I’m fluent in Russian, English, French, Latvian, and Spanish. I love shaping messages that resonate with diverse audiences, optimizing processes, and helping teams tell their story with clarity and impact.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Russian
Fluent
English
Fluent
French
Fluent
Latvian
Fluent
Spanish; Castilian
Advanced
Work Experience
Advocacy Programs Specialist at Coveo
July 31, 2025 - July 19, 2025Managed customer references end-to-end including sourcing, follow-up, and updates in ReferenceEdge. Handled data cleanup, input, and ad hoc requests in ReferenceEdge. Coordinated nominations, gifting, and approvals to support advocacy initiatives. Led weekly/monthly calls with agendas, notes, and follow-ups. Collaborated with internal stakeholders on trackers, reports, decks, and newsletters. Provided weekly data and logo updates and reporting support. Managed G2 and Gartner campaigns including review replies and outreach. Supported Coveo Awards submissions and recognition programs. Contributed to case study development including briefs and coordination.
Senior Editor / Copywriter at Advocacy Maven
February 28, 2022 - July 19, 2025Conducted comprehensive market research to inform content creation. Developed and maintained high-quality reference content from briefs. Ensured all content met company editorial standards and style guidelines. Wrote engaging long- and short-form articles aligned with content parameters. Edited and proofread copy for clarity, consistency, and accuracy. Managed internal and external content review processes. Maintained clear communication with project stakeholders throughout production. Ensured on-time delivery and reported progress to the Customer Operations Manager. Managed Customer and Employee Advocacy communities. Participated actively in team meetings and training sessions. Translated and adapted copy to ensure clarity, cultural relevance, and brand consistency across languages.
Marketing Project Manager at TopSites
January 31, 2017 - July 19, 2025Led B2B and B2C marketing initiatives across digital and product channels. Drove marketing, research, and development of cryptocurrency products. Conducted product usability research and performed UI testing to inform design improvements. Analyzed competitors to identify market trends and strategic opportunities. Contributed to the development of mobile apps and internal business software for sales, telecom, and finance. Supported multi-level marketing (MLM) strategy and execution.
Proposal Manager / Copywriter at Determine (b-pack)
January 31, 2016 - July 19, 2025Wrote, reviewed, and formatted RFPs, RFIs, and technical proposals. Generated and managed sales leads to support pipeline growth. Assisted with pre-sales efforts including product demos and presentations. Led and coordinated marketing projects from concept to execution. Created and optimized content for web, brochures, and promotional materials. Supported sales and business development teams with strategic messaging. Built and managed partner relationships. Organized and participated in trade shows to promote brand and products. Developed new campaign concepts and marketing strategies. Wrote and edited press releases, blog posts, and promotional copy. Conducted market research and gathered customer feedback for insights. Applied SEO best practices to digital content.
Business Development Manager / Travel Writer at EuroPanache
May 31, 2013 - July 19, 2025Executed marketing strategies to grow business in the CIS region and expand market influence. Built and maintained a strong client database and long-term customer relationships. Enhanced products and services to align with evolving client needs. Designed custom travel packages for high-end clientele in the U.S. and France. Supported tour planning, budgeting, and proposal development. Managed travel logistics and complex client arrangements across international markets. Supervised back-office operations and call center teams for service efficiency. Maintained and updated company’s website to ensure a strong digital presence. Translated marketing materials and interpreted conference calls for global communication. Represented the company at international trade shows to boost visibility and partnerships.
Advocacy Programs Specialist at Coveo
July 31, 2025 - July 19, 2025Manage customer references end-to-end including sourcing, follow-up, and updates. Handle data cleanup and ad hoc requests in ReferenceEdge. Coordinate nominations, gifting, and approvals to support advocacy initiatives. Lead regular calls, collaborate with internal stakeholders on trackers, reports, and newsletters. Provide data and reporting support for G2 and Gartner campaigns, and manage awards submissions and recognition programs. Contribute to case study development and support community management initiatives.
Senior Editor / Copywriter at Advocacy Maven Fully Serviced Customer and Employee Advocacy Marketing
February 1, 2022 - July 19, 2025Conduct market research to inform and create high-quality reference content. Develop engaging articles aligned with editorial guidelines. Edit and proofread copy for clarity and accuracy. Manage content review processes and communicate with project stakeholders. Ensure timely delivery and report progress. Manage advocacy communities and participate actively in team meetings and training. Translate and adapt copy for cultural relevance and brand consistency.
Marketing Project Manager at TopSites
January 31, 2017 - July 19, 2025Led B2B and B2C marketing initiatives across digital and product channels. Drove marketing, research, and development of cryptocurrency products. Conducted product usability research and performed UI testing. Analyzed competitors to identify market trends and opportunities. Contributed to development of mobile apps and internal software. Supported MLM strategy and execution.
Proposal Manager / Copywriter at Determine (b-pack) SaaS Solutions
January 31, 2016 - July 19, 2025Authored, reviewed, and formatted RFPs, RFIs, and technical proposals. Generated and managed sales leads to support pipeline growth. Assisted with pre-sales efforts including product demos and presentations. Led marketing projects and created optimized content for web and print. Supported sales and business development with strategic messaging. Built and managed partner relationships and organized trade shows. Developed new campaign concepts and applied SEO best practices.
Business Development Manager / Travel Writer at EuroPanache Virtuoso International Luxury Travel Agency
May 31, 2013 - July 19, 2025Executed marketing strategies to grow business in the CIS region. Built and maintained a strong client database and long-term relationships. Designed custom travel packages for high-end clientele. Supported tour planning, budgeting, and proposal development. Managed travel logistics across international markets. Supervised back-office and call center teams. Maintained and updated the company website. Translated materials and represented the company at international trade shows.
Advocacy Programs Specialist at Coveo
July 1, 2025 - September 1, 2025Manage customer references end-to-end including sourcing, follow-up, and updates. Handle data cleanup and ad hoc requests in ReferenceEdge. Coordinate nominations, gifting, and approvals for advocacy initiatives. Lead regular calls and collaborate with stakeholders on trackers, reports, decks, and newsletters. Provide weekly data and reporting support. Manage G2 and Gartner campaigns and support awards submissions and recognition programs. Contribute to case study development and coordination.
Senior Editor / Copywriter at Advocacy Maven Fully Serviced Customer and Employee Advocacy Marketing
February 1, 2022 - September 1, 2025Conducted market research to inform content creation and maintained high-quality reference content. Ensured editorial standards and guidelines were met. Wrote engaging long and short articles and managed content review processes. Maintained communication with stakeholders, ensured on-time delivery, managed advocacy communities, participated in meetings and training, and translated and adapted copy for clarity and cultural relevance.
Marketing Project Manager at TopSites Full-Service Digital and Cryptocurrency Payment Solutions
January 1, 2017 - September 1, 2025Led B2B and B2C marketing initiatives across digital and product channels. Drove marketing, research, and development of cryptocurrency products. Conducted product usability research and UI testing. Analyzed competitors for market trends and strategic opportunities. Contributed to mobile app and internal business software development. Supported MLM strategy and execution.
Proposal Manager / Copywriter at Determine (b-pack) SaaS Solutions for P2P, Sourcing, and Contract Lifecycle Management
January 1, 2016 - September 1, 2025Wrote, reviewed, and formatted RFPs, RFIs, and technical proposals. Managed sales leads and assisted with pre-sales efforts including demos and presentations. Led and coordinated marketing projects from concept to execution. Created and optimized web and promotional content. Supported sales and business development with strategic messaging. Built and managed partner relationships. Organized trade shows. Developed campaign concepts and marketing strategies. Conducted market research and applied SEO best practices.
Business Development Manager / Travel Writer at EuroPanache Virtuoso International Luxury Travel Agency
May 1, 2013 - September 1, 2025Executed marketing strategies to grow business in the CIS region and expand market influence. Built and maintained a strong client database and long-term relationships. Designed custom travel packages for high-end clients. Supported tour planning, budgeting, and proposal development. Managed travel logistics and complex client arrangements internationally. Supervised back-office and call center teams. Maintained the company website and translated marketing materials. Represented the company at international trade shows.
Advocacy Programs Specialist at Coveo
July 1, 2025 - September 1, 2025Managed customer references end-to-end using ReferenceEdge, maintained data integrity, coordinated nominations and gifting, and led regular meetings. Collaborated on reporting, newsletters, and supported advocacy campaigns on platforms like G2 and Gartner. Contributed to awards submissions and case study development to enhance customer advocacy programs.
Senior Editor / Copywriter at Advocacy Maven Fully Serviced Customer and Employee Advocacy Marketing
February 1, 2022 - September 1, 2025Conducted market research and produced high-quality reference content aligned with company standards. Wrote and edited engaging articles, managed content reviews, maintained communication with stakeholders, and cultivated advocacy communities. Translated and adapted copy to ensure clarity and brand consistency across languages.
Marketing Project Manager at TopSites
January 1, 2017 - September 1, 2025Led B2B and B2C marketing initiatives focused on digital and product channels. Conducted usability research and UI testing for cryptocurrency products, analyzed competitors, contributed to app development, and supported multi-level marketing strategies to enhance product reach and usability.
Proposal Manager / Copywriter at Determine (b-pack)
January 1, 2016 - September 1, 2025Wrote and reviewed RFPs, RFIs, and proposals while managing sales leads to support pipeline growth. Coordinated marketing projects, created promotional content, supported sales teams with messaging, built partner relationships, organized trade shows, developed campaigns, and applied SEO best practices to digital content.
Business Development Manager / Travel Writer at EuroPanache Virtuoso International Luxury Travel Agency
May 1, 2013 - September 1, 2025Executed marketing strategies to grow the CIS market, maintained client relationships, designed custom travel packages, supported tour planning and logistics, managed back-office operations, maintained the company website, translated marketing materials, and represented the company at international trade shows.
Advocacy Programs Specialist at Coveo
July 1, 2025 - September 15, 2025Manage customer references end-to-end: sourcing, follow-up, and updates in ReferenceEdge; handle data cleanup; coordinate nominations, gifting, and approvals; lead weekly/monthly calls; collaborate on trackers, reports, decks, and newsletters; provide weekly data/logo updates and reporting support; manage G2 and Gartner campaigns; support awards submissions; contribute to case study development.
Senior Editor / Copywriter at Advocacy Maven
February 1, 2022 - September 15, 2025Conduct market research; develop and maintain reference content; ensure editorial standards; write long- and short-form articles; edit and proofread copy; manage internal and external content review; coordinate with stakeholders; manage advocacy communities; translate/adapt copy for clarity and brand; participate in meetings and training.
Marketing Project Manager at TopSites
January 1, 2017 - September 15, 2025Lead B2B and B2C marketing initiatives across digital and product channels; drive marketing, research, and development of cryptocurrency products; conduct product usability research and UI testing; analyze competitors; contribute to mobile apps and internal software; support MLM strategy and execution.
Proposal Manager / Copywriter at 2 Determine
January 1, 2016 - September 15, 2025Write, review, and format RFPs, RFIs, and technical proposals; generate and manage sales leads; assist with pre-sales activities including product demos; lead and coordinate marketing projects; create and optimize promotional content; support sales and BD with strategic messaging; build and manage partner relationships; organize and participate in trade shows; develop new campaigns and SEO-friendly content.
Business Development Manager / Travel Writer at EuroPanache Virtuoso
May 1, 2013 - September 15, 2025Execute marketing strategies for CIS region; build and maintain client database; enhance products and services; design custom travel packages for high-end clients in the U.S. and France; support tour planning, budgeting, and proposal development; manage travel logistics and international client arrangements; supervise back-office operations and call center; maintain digital presence and translate marketing materials; represent company at international trade shows.
Advocacy Programs Specialist at Coveo
July 1, 2025 - September 15, 2025Manage customer references end-to-end: sourcing, follow-up, and updates in ReferenceEdge. Handle ReferenceEdge data cleanup, input, and ad hoc requests. Coordinate nominations, gifting, and approvals to support advocacy initiatives. Lead weekly/monthly calls with agendas, notes, and follow-ups. Collaborate with internal stakeholders on trackers, reports, decks, and newsletters. Provide weekly data/logo updates and reporting support. Manage G2 and Gartner campaigns, including review replies and outreach. Support Coveo Awards submissions and recognition programs. Contribute to case study development, including briefs and coordination.
Senior Editor / Copywriter at Advocacy Maven
February 1, 2022 - September 15, 2025Conduct comprehensive market research to inform content creation. Develop and maintain high-quality reference content from briefs. Ensure all content meets company editorial standards and style guidelines. Write engaging long- and short-form articles. Edit and proofread copy for clarity, consistency, and accuracy. Manage internal and external content review processes. Maintain clear communication with project stakeholders throughout production. Ensure on-time delivery and report progress to the Customer Operations Manager. Manage Customer and Employee Advocacy communities. Translate and adapt copy to ensure clarity, cultural relevance, and brand consistency across languages.
Marketing Project Manager at TopSites
January 1, 2017 - September 15, 2025Lead B2B and B2C marketing initiatives across digital and product channels. Drive marketing, research, and development of cryptocurrency products. Conduct product usability research and UI testing to inform design improvements. Analyze competitors to identify market trends and strategic opportunities. Contribute to the development of mobile apps and internal business software for sales, telecom, and finance. Support multi-level marketing (MLM) strategy and execution.
Proposal Manager / Copywriter at 2 Determine (b-pack) SaaS Solutions for P2P, Sourcing, and CLM
January 1, 2016 - September 15, 2025Write, review, and format RFPs, RFIs, and technical proposals. Generate and manage sales leads to support pipeline growth. Assist with pre-sales efforts, including product demos and presentations. Lead and coordinate marketing projects from concept to execution. Create and optimize content for web, brochures, and promotional materials. Support sales and business development teams with strategic messaging. Build and manage partner relationships. Organize and participate in trade shows to promote brand. Develop new campaign concepts and marketing strategies. Write and edit press releases, blog posts, and promotional copy. Conduct market research and gather customer feedback for insights. Apply SEO best practices to digital content.
Business Development Manager / Travel Writer at EuroPanache Virtuoso International Luxury Travel Agency
May 1, 2013 - September 15, 2025Execute marketing strategies to grow business in the CIS region and expand market influence. Build and maintained a strong client database and long-term customer relationships. Enhance products and services to align with evolving client needs. Design custom travel packages for high-end clientele in the U.S. and France. Support tour planning, budgeting, and proposal development. Manage travel logistics and complex client arrangements across international markets. Supervise back-office operations and call center teams for service efficiency. Maintain and update company’s website to ensure a strong digital presence. Translate marketing materials and interpret conference calls for global communication. Represent the company at international trade shows to boost visibility and partnerships.
Advocacy Programs Specialist at Coveo
July 1, 2025 - September 15, 2025Manage customer references end-to-end: sourcing, follow-up, and updates in ReferenceEdge. Handle ReferenceEdge data cleanup, input, and ad hoc requests. Coordinate nominations, gifting, and approvals to support advocacy initiatives. Lead weekly/monthly calls with agendas, notes, and follow-ups. Collaborate with internal stakeholders on trackers, reports, decks, and newsletters. Provide weekly data/logo updates and reporting support. Manage G2 and Gartner campaigns, including review replies and outreach. Support Coveo Awards submissions and recognition programs. Contribute to case study development, including briefs and coordination.
Senior Editor / Copywriter at Coveo Advocacy Maven – Fully Serviced Customer and Employee Advocacy Marketing
February 1, 2022 - September 15, 2025Conduct market research to inform content creation. Develop and maintain high-quality reference content from briefs. Ensure all content meets editorial standards. Write engaging long- and short-form articles; edit and proofread copy for clarity and consistency. Manage internal and external content review processes; maintain stakeholder communication; ensure on-time delivery. Manage Customer and Employee Advocacy communities. Translate/adapt copy for languages; ensure brand consistency across languages.
Marketing Project Manager at TopSites Full-Service Digital and Cryptocurrency Payment Solutions
January 1, 2017 - September 15, 2025Lead B2B and B2C marketing initiatives across digital and product channels. Drive marketing, research, and development of cryptocurrency products. Conduct product usability research and UI testing. Analyze competitors to identify market trends and opportunities. Contribute to mobile apps and internal software; support multi-level marketing (MLM) strategy; determine SaaS solutions for P2P, Sourcing, and CLM.
Proposal Manager / Copywriter at TopSites
January 1, 2016 - September 15, 2025Write, review, and format RFPs, RFIs, and technical proposals. Generate and manage sales leads; assist with pre-sales efforts including product demos and presentations. Lead and coordinate marketing projects; create and optimize content for web, brochures, and promotional materials. Support sales and business development with strategic messaging. Build and manage partner relationships; organize and participate in trade shows; develop new campaigns and marketing strategies; write and edit press releases, blog posts, and promotional copy. Conduct market research and gather customer feedback; apply SEO best practices to digital content.
Business Development Manager / Travel Writer at EuroPanache Virtuoso International Luxury Travel Agency
May 1, 2013 - September 15, 2025Execute marketing strategies to grow CIS region and expand market influence. Build and maintain client database and long-term relationships. Design custom travel packages for high-end clientele in the U.S. and France. Manage travel planning, budgeting, and proposal development. Manage travel logistics and complex client arrangements across international markets. Supervise back-office operations and call center teams for service efficiency. Maintain and update company’s website; translate marketing materials and interpret conference calls for global communication. Represent the company at international trade shows to boost visibility and partnerships.
Advocacy Programs Specialist at Coveo
August 1, 2025 - September 22, 2025Responsible for end-to-end advocacy program activities: sourcing and updating customer references in ReferenceEdge, data cleanup, and ad hoc requests. Coordinated nominations, gifting, and approvals; led weekly/monthly meetings with clear agendas and follow-ups. Collaborated with internal teams on trackers, reports, decks, and newsletters; provided weekly data/logo updates and reporting support. Managed G2 and Gartner campaigns, including replies and outbound outreach. Supported Coveo Awards submissions and recognition programs. Contributed to case study development, including briefs and coordination.
Senior Editor / Copywriter at Advocacy Maven
February 1, 2022 - September 22, 2025Conducted market research to inform content; developed and maintained high-quality reference content. Ensured all content met editorial standards and style guidelines; wrote engaging long- and short-form articles; edited copy for clarity and accuracy. Managed internal and external content review processes; maintained stakeholder communication; ensured on-time delivery. Managed Customer and Employee Advocacy communities; translated and adapted copy across languages; participated in team meetings and training; supported content strategy and newsletters.
Marketing Project Manager at TopSites
January 1, 2017 - September 22, 2025Led B2B and B2C marketing initiatives across digital channels; drove marketing research and development of cryptocurrency products; conducted product usability research and UI testing; analyzed competitors to identify market trends; contributed to mobile apps and internal business software for sales, telecom, and finance; supported multi-level marketing strategy and campaign planning; defined SaaS solutions for P2P, Sourcing, and CLM.
Proposal Manager / Copywriter at Kiniki and Company
January 1, 2016 - September 22, 2025Wrote, reviewed, and formatted RFPs, RFIs, and technical proposals; generated and managed sales leads to support pipeline growth; assisted with pre-sales efforts, including product demos and presentations; led and coordinated marketing projects from concept to execution; created and optimized content for web, brochures, and promotional materials; supported sales and business development teams with strategic messaging; built and managed partner relationships; organized and participated in trade shows; developed new campaign concepts and marketing strategies; wrote and edited press releases, blog posts, and promotional copy; conducted market research and gathered customer feedback; applied SEO best practices to digital content.
Executive Assistant / Marketing Manager at Kiniki and Company
April 1, 2014 - September 22, 2025Provided comprehensive executive support, including managing calendars, scheduling meetings, and coordinating complex travel arrangements. Organized and maintained files, records, and reports. Managed projects and research initiatives, delivering insights that support decision-making. Drafted, edited, and proofread correspondence, presentations, and reports. Oversaw marketing activities, such as creating brochures, business cards, and email campaigns. Assisted in web design projects and maintained online content. Delivered translation and interpreting services to facilitate communication with international clients. Ensured excellent customer service, acting as a reliable contact point between clients, partners, and senior leadership.
Business Development Manager / Travel Writer at EuroPanache Virtuoso International Luxury Travel Agency
May 1, 2013 - September 22, 2025Executed marketing strategies to grow business in the CIS region and expand market influence. Built and maintained a strong client database and long-term customer relationships. Enhanced products and services to align with evolving client needs. Designed custom travel packages for high-end clientele in the U.S. and France. Supported tour planning, budgeting, and proposal development. Managed travel logistics and complex client arrangements across international markets. Supervised back-office operations and call center teams; maintained and updated company website; translated marketing materials and interpreted conference calls. Represented the company at international trade shows to boost visibility and partnerships.
Translator / Interpreter at Bridging the Gap Project, Inc. / Tulkojumu Birojs
November 1, 2012 - September 22, 2025Delivered high-quality translation and interpretation across English, Russian, French, Latvian, and Spanish, ensuring accuracy, clarity, cultural adaptation, and localization. Translated legal, technical, and business documents, adhering to strict confidentiality and compliance standards. Provided real-time interpretation for meetings, consultations, and interviews. Proofread, edit, and localize texts for fluency and audience suitability. Met tight deadlines and managed multiple assignments simultaneously. Used translation software tools (and AI) to streamline workflows and maintain consistency across projects.
Executive Assistant at HI-END Technology
July 1, 2007 - September 22, 2025Provide administrative and executive support to the CEO, including scheduling, calendar management, and correspondence. Assist in proofreading and editing presentations and documents for senior leadership. Coordinate business travel, prepare itineraries, and process expense reports. Manage document preparation and ensure timely delivery. Support internal and external communications on behalf of the CEO.
Advocacy Programs Specialist at Coveo
August 1, 2025 - October 13, 2025Advocacy programs coordination: sourcing customer references, data cleanup in ReferenceEdge, nominations, gifting, weekly/monthly meetings, reporting, and collaboration on trackers, decks, and newsletters; support for G2 and Gartner campaigns and Coveo Awards; case study development.
Senior Editor / Copywriter at Advocacy Maven
February 1, 2022 - October 13, 2025Conduct market research; develop reference content; maintain editorial standards; write long- and short-form articles; edit copy; manage content reviews; coordinate with stakeholders; translate/adapt copy for multilingual brand consistency; manage advocacy communities.
Marketing Project Manager at TopSites
January 1, 2017 - October 13, 2025Lead B2B/B2C marketing initiatives across digital channels; drive marketing/product research; conduct usability/UI testing; analyze competitors; contribute to SaaS, MLM strategies and product development; support web and internal tools; manage campaigns.
Proposal Manager / Copywriter at Kiniki and Company Administrative Outsourcing and Research
January 1, 2016 - October 13, 2025Write, review, and format RFPs/RFIs/technical proposals; generate sales leads; support pre-sales demos; lead marketing projects; create promotional materials; develop campaign concepts; conduct market research and SEO optimization.
Executive Assistant / Marketing Manager at Kiniki and Company Administrative Outsourcing and Research
April 1, 2014 - October 13, 2025Executive support, calendar/travel coordination; project management; drafting correspondences and reports; oversee marketing activities; assist in web design projects; provide translation/interpretation; ensure excellent client service.
Business Development Manager / Travel Writer at EuroPanache Virtuoso International Luxury Travel Agency
May 1, 2013 - October 13, 2025Execute marketing strategies to grow CIS region business; maintain client database; design custom travel packages; support tour planning and budgeting; manage international travel logistics; supervise back-office operations and website; translate marketing materials.
Translator / Interpreter at Bridging the Gap Project, Inc. / Tulkojumu Birojs
November 1, 2012 - October 13, 2025Provide translation and interpretation across multiple languages; translate legal/technical/business documents; deliver real-time interpretation; proofread and localize texts; use translation software tools to streamline workflows.
Executive Assistant at HI-END Technology IT Professional Support & Security Services
July 1, 2007 - October 13, 2025Administrative and executive support to CEO; proofreading/editing; coordinate travel; manage documents; support communications with clients and leadership.
Advocacy Programs Specialist at Advocacy Maven
August 31, 2025 - October 13, 2025Manage customer references end-to-end (sourcing, follow-up, updates in ReferenceEdge); perform data cleanup and ad hoc requests; coordinate nominations, gifting, and approvals; lead weekly/monthly calls with agendas and follow-ups; collaborate on trackers, reports, decks, and newsletters; provide weekly data/logo updates; manage G2 and Gartner campaigns; support Coveo Awards submissions; contribute to case study development and coordination.
Senior Editor / Copywriter at Advocacy Maven
February 28, 2022 - October 13, 2025Conduct market research to inform content; develop and maintain reference content; ensure editorial standards; write long- and short-form articles; edit and proofread; manage internal/external review processes; maintain stakeholder communications; ensure on-time delivery; manage Advocacy communities; translate and adapt copy across languages.
Marketing Project Manager at TopSites Full-Service Digital and Cryptocurrency Payment Solutions
January 31, 2017 - October 13, 2025Lead B2B and B2C marketing initiatives across digital and product channels; drive marketing, research, and development of cryptocurrency products; conduct product usability research and UI testing; analyze competitors; contribute to mobile apps and internal software; support MLM strategy and execution; determine SaaS solutions for P2P, Sourcing, and CLM.
Proposal Manager / Copywriter at TopSites Full-Service Digital and Cryptocurrency Payment Solutions
January 31, 2016 - October 13, 2025Write, review, and format RFPs, RFIs, and technical proposals; generate and manage sales leads; assist with pre-sales, product demos, and presentations; lead and coordinate marketing projects; create and optimize content for web, brochures, and promotional materials; support sales and business development; build and manage partner relationships; organize trade shows; develop new campaigns; write/edit press releases, blogs, and promotional copy; conduct market research and apply SEO best practices.
Executive Assistant / Marketing Manager at Kiniki and Company Administrative Outsourcing and Research
April 30, 2014 - October 13, 2025Provide comprehensive executive support (calendars, meetings, travel); organize files and reports; manage projects and research initiatives; draft/edit/proofread correspondence and presentations; oversee marketing activities (brochures, business cards, email campaigns); assist in web design and maintain online content; deliver translation and interpreting services; ensure excellent customer service and act as a liaison between clients, partners, and leadership.
Business Development Manager / Travel Writer at EuroPanache Virtuoso International Luxury Travel Agency
May 31, 2013 - October 13, 2025Execute marketing strategies to grow business in the CIS region; build and maintain client databases and long-term relationships; design custom travel packages; support tour planning, budgeting, and proposals; manage international travel logistics; supervise back-office operations and call center teams; maintain digital presence and translate marketing materials; interpret conference calls for global communication.
Translator / Interpreter at Bridging the Gap Project, Inc. / Tulkojumu Birojs
November 30, 2012 - October 13, 2025Deliver translations and interpretation across English, Russian, French, Latvian, Spanish; translate legal, technical, and business documents with confidentiality; provide real-time interpretation; proofread and localize texts; meet tight deadlines; utilize translation software to streamline workflows.
Executive Assistant at HI-END Technology IT Professional Support & Security Services
July 31, 2007 - October 13, 2025Provide administrative and executive support to the CEO; proofread and edit presentations; coordinate travel and itineraries; manage documents and communications; support internal and external communications.
Advocacy Programs Specialist at Coveo AI - Powered Search, Recommendation, and Personalization for Enhanced Digital Experiences
August 1, 2025 - August 1, 2025Manage customer references end-to-end (sourcing, follow-up, updates in ReferenceEdge); handle data cleanup and ad hoc requests; coordinate nominations, gifting, and approvals for advocacy initiatives; lead weekly/monthly calls with agendas and follow-ups; collaborate with internal stakeholders on trackers, reports, decks, and newsletters; provide weekly data/logo updates and reporting support; manage G2 and Gartner campaigns including review replies and outreach; support awards submissions and recognition programs; contribute to case study development including briefs and coordination.
Senior Editor / Copywriter at Advocacy Maven (Fully Serviced Customer and Employee Advocacy Marketing)
February 1, 2022 - February 1, 2022Conduct market research to inform content; develop and maintain high-quality reference content; ensure editorial standards and style compliance; write engaging long- and short-form articles; edit and proofread for clarity and accuracy; manage content review processes; coordinate with stakeholders to ensure on-time delivery; manage Customer and Employee Advocacy communities; translate/adapt copy for clarity and cultural relevance; contribute to briefs and content briefs.
Marketing Project Manager at TopSites
January 1, 2017 - January 1, 2017Lead B2B and B2C marketing initiatives across digital and product channels; drive marketing, research, and development of cryptocurrency products; conduct product usability research and UI testing to inform design improvements; analyze competitors for market trends and opportunities; contribute to mobile apps and internal software development; support MLM strategy and execution.
Proposal Manager / Copywriter at TopSites
January 1, 2016 - January 1, 2016Write, review, and format RFPs/RFIs/technical proposals; generate and manage sales leads to support pipeline growth; assist with pre-sales efforts including product demos and presentations; lead and coordinate marketing projects from concept to execution; create and optimize content for web, brochures, and promotional materials; support sales and business development with strategic messaging; build and manage partner relationships; organize and participate in trade shows; develop new campaign concepts and marketing strategies; write and edit press releases, blog posts, and promotional copy; apply SEO best practices to digital content.
Executive Assistant / Marketing Manager at Kiniki and Company Administrative Outsourcing and Research
April 1, 2014 - April 1, 2014Provide comprehensive executive support (calendars, meetings, travel); organize and maintain files and reports; manage projects and research initiatives; draft and proofread correspondence, presentations, and reports; oversee marketing activities (brochures, business cards, email campaigns); assist in web design projects and maintain online content; deliver translation and interpreting services for international clients; ensure excellent customer service and act as liaison between clients, partners, and senior leadership.
Business Development Manager / Travel Writer at EuroPanache Virtuoso International Luxury Travel Agency
May 1, 2013 - May 1, 2013Execute marketing strategies to grow CIS region activity and expand market influence; build and maintain a client database and long-term relationships; enhance products and services to meet evolving client needs; design custom travel packages for high-end clients in the U.S. and France; support tour planning, budgeting, and proposal development; manage travel logistics and complex client arrangements; supervise back-office operations and call center teams; maintain the company website; translate marketing materials and interpret conference calls; represent the company at international trade shows.
Translator / Interpreter at Bridging the Gap Project, Inc. / Tulkojumu Birojs
November 1, 2012 - November 1, 2012Deliver high-quality translation and interpretation across English, Russian, French, Latvian, and Spanish; translate legal, technical, and business documents with confidentiality; provide real-time interpretation for meetings and interviews; proofread, edit, and localize texts; manage multiple assignments with tight deadlines; utilize translation software and AI tools to streamline workflows.
Executive Assistant at HI-END Technology IT Professional Support & Security Services
July 1, 2007 - July 1, 2007Provide administrative and executive support to the CEO; assist with proofreading and editing presentations; coordinate business travel and expense processing; manage document preparation and ensure timely delivery; support internal and external communications on behalf of the CEO.
Education
Bachelor’s Degree at International School of Practical Psychology
September 1, 2005 - July 31, 2009Associate’s Degree at Latvian Business College
September 1, 2004 - July 31, 2005Bachelor’s Degree at International School of Practical Psychology
September 1, 2005 - July 31, 2009Associate’s Degree at Latvian Business College
September 1, 2004 - July 31, 2005Bachelor’s Degree at International School of Practical Psychology
September 1, 2005 - July 1, 2009Associate’s Degree at Latvian Business College
September 1, 2004 - July 1, 2005Bachelor’s Degree at International School of Practical Psychology
September 1, 2005 - July 1, 2009Associate’s Degree at Latvian Business College
September 1, 2004 - July 1, 2005Bachelor’s Degree in Linguistics and Translations at International School of Practical Psychology
September 1, 2005 - July 1, 2009Associate’s Degree in Interior Design at Latvian Business College
September 1, 2004 - July 1, 2005Bachelor’s Degree at International School of Practical Psychology
September 1, 2005 - July 1, 2009Associate’s Degree at Latvian Business College
September 1, 2004 - July 1, 2005Bachelor’s Degree at International School of Practical Psychology
September 1, 2005 - July 1, 2009Associate’s Degree at Latvian Business College
September 1, 2004 - July 1, 2005Bachelor’s degree at International School of Practical Psychology
September 1, 2005 - July 1, 2009Associate’s degree at Latvian Business College
September 1, 2004 - July 1, 2005Bachelor's degree at International School of Practical Psychology
September 1, 2005 - July 1, 2009Associate’s degree at Latvian Business College
September 1, 2004 - July 1, 2005Bachelor's degree at International School of Practical Psychology
September 1, 2005 - July 1, 2009Associate's degree at Latvian Business College
September 1, 2004 - July 1, 2005Bachelor’s degree, Linguistics and Translations at International School of Practical Psychology
September 1, 2005 - July 1, 2009Associate’s degree, Interior Design at Latvian Business College
September 1, 2004 - July 1, 2005Qualifications
Certified Advocate Hub Associate
January 11, 2030 - September 1, 2025Content Marketing & Inbound Marketing Certifications
January 11, 2030 - September 1, 2025Screenwriting Course
January 11, 2030 - September 1, 2025Real Estate Course
January 11, 2030 - September 1, 2025TRADOS Certification
January 11, 2030 - September 1, 2025Interior Design Professional Competence Certificate
January 11, 2030 - September 1, 2025CPR & First Aid Certification
January 11, 2030 - September 1, 2025Certified Advocate Hub Associate
January 11, 2030 - September 1, 2025Content Marketing & Inbound Marketing Certifications
January 11, 2030 - September 1, 2025Screenwriting Course
January 11, 2030 - September 1, 2025Real Estate Course
January 11, 2030 - September 1, 2025TRADOS Certification
January 11, 2030 - September 1, 2025Interior Design Professional Competence Certificate
January 11, 2030 - September 1, 2025CPR & First Aid Certification
January 11, 2030 - September 1, 2025Certified Advocate Hub Associate
January 11, 2030 - September 15, 2025Content Marketing & Inbound Marketing Certifications
January 11, 2030 - September 15, 2025Screenwriting Course
January 11, 2030 - September 15, 2025Real Estate Course
January 11, 2030 - September 15, 2025TRADOS Certification
January 11, 2030 - September 15, 2025Interior Design Professional Competence Certificate
January 11, 2030 - September 15, 2025CPR & First Aid Certification
January 11, 2030 - September 15, 2025USA & EU Citizenship
January 11, 2030 - September 15, 2025Background check
January 11, 2030 - September 15, 2025Certified Advocate Hub Associate
January 11, 2030 - September 15, 2025Content Marketing & Inbound Marketing Certifications
January 11, 2030 - September 15, 2025Screenwriting Course
January 11, 2030 - September 15, 2025Real Estate Course
January 11, 2030 - September 15, 2025TRADOS Certification
January 11, 2030 - September 15, 2025Interior Design Professional Competence Certificate
January 11, 2030 - September 15, 2025CPR & First Aid Certification
January 11, 2030 - September 15, 2025USA & EU Citizenship
January 11, 2030 - September 15, 2025Background check
January 11, 2030 - September 15, 2025Certified Advocate Hub Associate
January 11, 2030 - September 15, 2025Content Marketing & Inbound Marketing Certifications
January 11, 2030 - September 15, 2025Screenwriting Course
January 11, 2030 - September 15, 2025Real Estate Course
January 11, 2030 - September 15, 2025TRADOS Certification
January 11, 2030 - September 15, 2025Interior Design Professional Competence Certificate
January 11, 2030 - September 15, 2025CPR & First Aid Certification
January 11, 2030 - September 15, 2025USA & EU Citizenship
January 11, 2030 - September 15, 2025Background check
January 11, 2030 - September 15, 2025Certified Advocate Hub Associate
January 11, 2030 - September 22, 2025Content Marketing & Inbound Marketing Certifications
January 11, 2030 - September 22, 2025Screenwriting Course
January 11, 2030 - September 22, 2025Real Estate Course
January 11, 2030 - September 22, 2025Interior Design Professional Competence Certificate
January 11, 2030 - September 22, 2025CPR & First Aid Certification
January 11, 2030 - September 22, 2025Background check
January 11, 2030 - September 22, 2025Certified Advocate Hub Associate
January 11, 2030 - October 13, 2025Content Marketing & Inbound Marketing Certifications
January 11, 2030 - October 13, 2025Screenwriting Course
January 11, 2030 - October 13, 2025Real Estate Course
January 11, 2030 - October 13, 2025Interior Design Professional Competence Certificate
January 11, 2030 - October 13, 2025CPR & First Aid Certification
January 11, 2030 - October 13, 2025Background check
January 11, 2030 - October 13, 2025Certified Advocate Hub Associate
January 11, 2030 - October 13, 2025Content Marketing Certifications
January 11, 2030 - October 13, 2025Inbound Marketing Certifications
January 11, 2030 - October 13, 2025Screenwriting Course
January 11, 2030 - October 13, 2025Real Estate Course
January 11, 2030 - October 13, 2025Interior Design Professional Competence Certificate
January 11, 2030 - October 13, 2025CPR & First Aid Certification
January 11, 2030 - October 13, 2025Background check
January 11, 2030 - October 13, 2025Certified Advocate Hub Associate
January 11, 2030 - November 12, 2025Content Marketing & Inbound Marketing Certifications
January 11, 2030 - November 12, 2025Screenwriting Course
January 11, 2030 - November 12, 2025Real Estate Course
January 11, 2030 - November 12, 2025Interior Design Professional Competence Certificate
January 11, 2030 - November 12, 2025CPR & First Aid Certification
January 11, 2030 - November 12, 2025Background check
January 11, 2030 - November 12, 2025Industry Experience
Software & Internet, Financial Services, Travel & Hospitality, Professional Services, Media & Entertainment, Consumer Goods, Other, Education
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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