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I am a dedicated customer success manager with over five years of experience in client management. I specialize in managing client lifecycle phases, developing strategic partnerships, and driving customer success. I pride myself on overachieving quota and revenue goals with strong interpersonal, communication, and leadership skills. I am passionate about supporting entrepreneurs and shaping future business decisions through insightful customer feedback. I thrive in troubleshooting, onboarding, and maintaining high channel productivity, always eager to contribute effectively to team goals and initiatives that enhance customer satisfaction and retention.…I am a dedicated customer success manager with over five years of experience in client management. I specialize in managing client lifecycle phases, developing strategic partnerships, and driving customer success. I pride myself on overachieving quota and revenue goals with strong interpersonal, communication, and leadership skills. I am passionate about supporting entrepreneurs and shaping future business decisions through insightful customer feedback. I thrive in troubleshooting, onboarding, and maintaining high channel productivity, always eager to contribute effectively to team goals and initiatives that enhance customer satisfaction and retention.

Oluwaseun Adegoke

Creative Director, 2nd Assistant Director

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I am a dedicated customer success manager with over five years of experience in client management. I specialize in managing client lifecycle phases, developing strategic partnerships, and driving customer success. I pride myself on overachieving quota and revenue goals with strong interpersonal, communication, and leadership skills. I am passionate about supporting entrepreneurs and shaping future business decisions through insightful customer feedback. I thrive in troubleshooting, onboarding, and maintaining high channel productivity, always eager to contribute effectively to team goals and initiatives that enhance customer satisfaction and retention.…I am a dedicated customer success manager with over five years of experience in client management. I specialize in managing client lifecycle phases, developing strategic partnerships, and driving customer success. I pride myself on overachieving quota and revenue goals with strong interpersonal, communication, and leadership skills. I am passionate about supporting entrepreneurs and shaping future business decisions through insightful customer feedback. I thrive in troubleshooting, onboarding, and maintaining high channel productivity, always eager to contribute effectively to team goals and initiatives that enhance customer satisfaction and retention.

Available to hire

I am a dedicated customer success manager with over five years of experience in client management. I specialize in managing client lifecycle phases, developing strategic partnerships, and driving customer success. I pride myself on overachieving quota and revenue goals with strong interpersonal, communication, and leadership skills.

I am passionate about supporting entrepreneurs and shaping future business decisions through insightful customer feedback. I thrive in troubleshooting, onboarding, and maintaining high channel productivity, always eager to contribute effectively to team goals and initiatives that enhance customer satisfaction and retention.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Yoruba

Advanced

Hausa

Advanced

Work Experience

Customer service officer at MEDILINK CONSULTING LIMITED

May 31, 2023 - July 19, 2025

Resolved customer issues and complaints effectively and efficiently. Managed high volumes of inbound and outbound calls. Maintained accurate records of customer interactions and transactions. Provided up-to-date product and service information, upsold products and services when appropriate, and escalated issues to appropriate departments. Collaborated with other departments to resolve concerns, maintained a positive and professional attitude, continuously improved product knowledge, met or exceeded performance targets, adapted to new technologies and processes, contributed to team goals, and provided feedback to management on customer issues and trends.

Customer Success Manager at Diamond bank, Nigeria

October 31, 2019 - July 19, 2025

Supported a portfolio of customer accounts offering health and wellness services, driving engagement and increasing retention resulting in an 80% revenue increase. Provided empathetic communication to address inquiries and technical issues, reducing support ticket resolution time by 10%. Maintained communication with customers and potential leads to meet membership requirements. Analyzed customer feedback, collaborated on solutions reducing churn by 10%. Participated in onboarding, developed customer success plans, built long-term relationships with healthcare providers, ensured clear written communication, educated clients on platform capabilities, attended industry events and training sessions, and trained new team members on operational workflows.

Customer Service Representative at Nationwide Bank, United Kingdom

October 31, 2017 - July 19, 2025

Managed large volumes of incoming calls and generated sales leads. Identified and assessed customer needs to achieve satisfaction. Built sustainable relationships with customer accounts through interactive communication. Provided accurate and complete information using proper tools. Met sales targets and call handling quotas. Resolved product or service problems through investigation and follow-up. Kept records of customer interactions, processed accounts and filed documents. Followed communication procedures, guidelines, and policies. Served customers by resolving product and service challenges and providing relevant information.

Customer Success / Sales Development Representative at Maigida Communications Limited, Keffi, Nasarawa State

September 30, 2016 - July 19, 2025

Managed a portfolio of 30+ clients through onboarding, adoption, risk management, and renewals. Conducted high-volume cold calling to generate leads in commercial and residential property management sectors. Utilized Salesforce to manage over 100 accounts, tracking sales progress and meeting weekly quotas. Created customer success plans leading to a 30% retention increase. Leveraged data insights to improve retention by 25%. Monitored account health using Vitally CRM and Salesforce resulting in 60% retention. Maintained long-term relationships critical to revenue growth. Expanded client base by 20% by promoting vendor management solutions. Conducted e-webinars and utilized data and sales tools to increase revenue and grow sales pipeline.