Available to hire
I’m a dedicated customer success manager with over 5 years of experience in client management. I specialize in driving client lifecycle phases, strategic partnership development, and customer success management.
I have a proven track record of overachieving quota and revenue goals, with strong interpersonal, communication, and leadership skills. I’m adept at troubleshooting, onboarding, and maintaining high channel productivity. I’m passionate about supporting entrepreneurs and shaping future business decisions through customer feedback.
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Yoruba
Advanced
Hausa
Advanced
Work Experience
Customer service officer at MEDILINK CONSULTING LIMITED
May 31, 2023 - July 19, 2025Resolved customer issues and complaints effectively and efficiently. Managed high volumes of inbound and outbound calls. Maintained accurate records of customer interactions and transactions. Provided up-to-date product and service information, upsold products and services when appropriate, and escalated issues to appropriate departments. Collaborated with other departments to resolve concerns, maintained a positive and professional attitude, continuously improved product knowledge, met or exceeded performance targets, adapted to new technologies and processes, contributed to team goals, and provided feedback to management on customer issues and trends.
Customer Success Manager at Diamond bank, Nigeria
October 31, 2019 - July 19, 2025Supported a portfolio of customer accounts offering health and wellness services, driving engagement and increasing retention resulting in an 80% revenue increase. Provided empathetic communication to address inquiries and technical issues, reducing support ticket resolution time by 10%. Maintained communication with customers and potential leads to meet membership requirements. Analyzed customer feedback, collaborated on solutions reducing churn by 10%. Participated in onboarding, developed customer success plans, built long-term relationships with healthcare providers, ensured clear written communication, educated clients on platform capabilities, attended industry events and training sessions, and trained new team members on operational workflows.
Customer Service Representative at Nationwide Bank, United Kingdom
October 31, 2017 - July 19, 2025Managed large volumes of incoming calls and generated sales leads. Identified and assessed customer needs to achieve satisfaction. Built sustainable relationships with customer accounts through interactive communication. Provided accurate and complete information using proper tools. Met sales targets and call handling quotas. Resolved product or service problems through investigation and follow-up. Kept records of customer interactions, processed accounts and filed documents. Followed communication procedures, guidelines, and policies. Served customers by resolving product and service challenges and providing relevant information.
Customer Success / Sales Development Representative at Maigida Communications Limited, Keffi, Nasarawa State
September 30, 2016 - July 19, 2025Managed a portfolio of 30+ clients through onboarding, adoption, risk management, and renewals. Conducted high-volume cold calling to generate leads in commercial and residential property management sectors. Utilized Salesforce to manage over 100 accounts, tracking sales progress and meeting weekly quotas. Created customer success plans leading to a 30% retention increase. Leveraged data insights to improve retention by 25%. Monitored account health using Vitally CRM and Salesforce resulting in 60% retention. Maintained long-term relationships critical to revenue growth. Expanded client base by 20% by promoting vendor management solutions. Conducted e-webinars and utilized data and sales tools to increase revenue and grow sales pipeline.
Customer Service Officer at Medilink Consulting Limited
June 1, 2022 - May 1, 2023Resolved customer issues and complaints; managed high volumes of inbound/outbound calls; maintained accurate records; provided up-to-date product information; upsold products and services when appropriate; escalated issues; collaborated with other departments; maintained a positive professional attitude; improved knowledge of products/services; met performance targets; contributed to team goals and initiatives; provided feedback to management on trends.
Customer Success Manager at Diamond Bank, Nigeria
October 1, 2017 - October 1, 2019Supported a portfolio of customer accounts offering health and wellness services; drove engagement and retention through regular check-ins and performance reviews; upsold services; provided empathetic communication across channels; reduced churn through risk management and proactive outreach; guided onboarding and product adoption; built long-term relationships with healthcare providers and decision-makers; educated clients on platform capabilities to expand use cases.
Customer Service Representative at Nationwide Bank, United Kingdom
September 1, 2016 - October 1, 2017Managed large volumes of inbound calls; generated sales leads; identified customer needs; built sustainable relationships; provided accurate information; met personal and team service targets; resolved product/service problems; maintained records and followed procedures.
Customer Success / Sales Development Representative at Maigida Communications Limited, Keffi, Nasarawa State
January 1, 2014 - September 1, 2016Managed a portfolio of 30+ clients through onboarding, adoption, risk management, and renewals; conducted high-volume cold calling to generate leads; utilized Salesforce to manage accounts; created and implemented customer success plans; improved retention and reduced churn; conducted webinars to educate customers on software usage.
Education
Master of Science at Coventry University, United Kingdom
January 1, 2016 - December 31, 2016Bachelor of Technology at Bowen University, Osun State, Nigeria
January 1, 2015 - December 31, 2015Master of Science in International Business at Coventry University, United Kingdom
January 1, 2014 - January 1, 2016Bachelor of Technology in Business Administration at Bowen University, Osun State, Nigeria
January 1, 2011 - January 1, 2015Qualifications
Industry Experience
Financial Services, Healthcare, Real Estate & Construction, Professional Services, Software & Internet, Education
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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