Sie Shanks IV

Freelance Graphic Artist/Illustrator/Designer at Freelance

Collaborated with Administrative and Operations staff at Iris Telehealth to create digital illustrations and infographics for new hires and internal communications. Designed artwork for employee gifts and milestones, completing about 40 diverse projects showcasing flexibility and creativity. Worked with Pantrytoday.com to create and update digital illustrations and infographics for marketing purposes. Independently contracted to produce traditional fine art illustrations, architectural renderings, and fine art pieces tailored to client needs and home decor.

Media Services Senior Advisor at Apple Inc, Austin, TX

Provided technical and billing support to iTunes/App Store/AppleCare customers, achieving high customer satisfaction in a dynamic team environment. Developed skills in pattern recognition and attention to detail, leading to accurate issue resolutions and improved resolution times by 10%. Utilized various internal software tools and product research techniques to increase productivity while maintaining an 83% customer satisfaction rating.

Media Services Senior Advisor at Apple Inc

Provided exceptional support to iTunes/App Store/Apple Care customers within a dynamic team environment, achieving high customer satisfaction. Improved accuracy in billing and technical support through attention to detail and pattern recognition, enhancing overall customer experience. Utilized various internal software tools and conducted thorough product research to increase departmental productivity, maintaining an average 83% customer satisfaction rating. Delivered expert technical assistance, resolved complex customer issues, and contributed to a 10% improvement in resolution times compared to the departmental average.

Freelance Illustrator / Digital Illustrator and Infographic Designer at Iris Telehealth

Collaborated with administrative and operations staff to create digital illustrations and infographics providing relevant information to new hires. Designed illustrations and artwork for employee gifts, commemorations, and milestones by translating staff ideas into creative designs. Completed approximately 40 diverse projects meeting various subject matter and client needs, demonstrating flexibility and creativity.

Digital Illustrator at Pantry Today

Worked closely with company owners to create eye-catching digital illustrations and infographics to promote services, enhancing marketing efforts. Updated and enhanced previous illustration work to align with client vision while maintaining the original style and improving engagement.

Created contract artwork for clients, including designs for homes and gifts tailored to client parameters and concepts. Produced original pieces spanning architectural renderings, illustrations, and fine art for home décor, demonstrating versatility and artistic skill.

Graphic Designer / Animator at Personal Projects

Developed motion design projects showcasing brand promotion concepts aligned with company branding and curated relevant images. Created promotional animations/motion graphics for a restaurant, blending artistic vision with brand requirements. Managed t-shirt design production and sales by reworking original artwork into premium digital products and employing photo editing expertise to create unique designs.

Senior Advisor, Media Services at Apple Inc.

Delivered exceptional support to iTunes/App Store/AppleCare customers in a dynamic team environment, achieving high customer satisfaction. Honed pattern recognition and attention to detail, ensuring accurate billing and technical support, which led to improved customer experience. Utilized diverse internal software tools to conduct thorough product research, increasing departmental productivity and maintaining an average 83% customer satisfaction rating. Provided expert technical assistance, resolving complex customer issues and contributing to a 10% improvement in resolution times compared to the departmental average.

Freelance Graphic Designer / Digital Illustrator at Iris Telehealth

Collaborated with Administrative and Operations staff to create digital illustrations and infographics, providing relevant information to new hires. Designed illustrations and artwork for employee gifts, commemorations, and milestones, translating staff suggestions and ideas into creative designs. Completed around 40 diverse projects, meeting various subject matters and specific needs, showing flexibility and creativity.

Independent Contractor / Traditional - Fine Art Illustration at Self-Employed

Created contract artwork for clients, including designs for homes and gifts, tailored to client parameters and concepts. Produced original pieces spanning architectural renderings, illustrations, and fine art for home decor, demonstrating versatility and artistic skill.

Personal Projects / Graphic Design - Animation at Self-Directed / Personal Projects

Developed a motion design project to showcase brand and promotion concepts, aligning with the company brand and curating relevant image assets. Created a promotional animation/motion graphic for ramen Tatsuya restaurant, demonstrating ability to blend artistic vision with brand requirements. Managed T-shirt design production and sale, reworking original artwork into premium digital products, and utilizing photo editing expertise to create unique designs.

Illustrator at Iris Telehealth

Collaborated with Administrative and Operations staff to create digital illustrations and infographics, providing relevant information to new hires.

Freelance Digital Illustration at PantryToday.com

Worked closely with company owners to create eye-catching digital illustration/infographics to promote their services, enhancing their marketing efforts. Updated and enhanced previous illustration work to align with client vision while maintaining original style.

Create contract artwork for clients, including designs for homes and gifts, tailored to client parameters and concepts. Produce original pieces spanning architectural renderings, illustrations, and fine art for home decor, demonstrating versatility and artistic skill.

Graphic Design / Animation at Self-Employed

Developed a motion design project to showcase brand and promotion concepts, aligning with the company brand and curating relevant images. Created a promotional animation/motion graphic for ramen Tatsuyare restaurant, demonstrating ability to blend artistic vision with brand requirements. Managed T-shirt design production and re-worked original artwork into premium digital products, utilizing photo editing expertise to create unique designs.