Sie Shanks IV
Greetings, Since a child I was drawn to (pun intended) the creative world, art, illustration and design have always been my passion, best skill set, and an important constant in my life.
About
Greetings,
Since a child I was drawn to (pun intended) the creative world, art, illustration and design have always been my passion, best skill set, and an important constant in my life. Beginning in the college/ young adulthood time, I added digital art and design skills to my abilities: 3D Animation, Photoshop and photo editing, motion graphics, graphic design (mainly digital illustration and layout work), and and digital illustration. I can adapt to any style of art needed for a project, and am ever evolving as an artist and adding to my skills.
- 15 years' experience
- Joined July 2025
Industry experience
- Media & Entertainment
- Professional Services
- Retail
- Software & Internet
- Other
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Work experience· 16 roles
Provided technical and billing support to iTunes/App Store/AppleCare customers, achieving high customer satisfaction in a dynamic team environment. Developed skills in pattern recognition and attention to detail, leading to accurate issue resolutions and improved resolution times by 10%. Utilized various internal software tools and product research techniques to increase productivity while maintaining an 83% customer satisfaction rating.
Delivered exceptional support to iTunes/App Store/AppleCare customers in a dynamic team environment, achieving high customer satisfaction. Honed pattern recognition and attention to detail, ensuring accurate billing and technical support, which led to improved customer experience. Utilized diverse internal software tools to conduct thorough product research, increasing departmental productivity and maintaining an average 83% customer satisfaction rating. Provided expert technical assistance, resolving complex customer issues and contributing to a 10% improvement in resolution times compared to the departmental average.
Provided exceptional support to iTunes/App Store/Apple Care customers within a dynamic team environment, achieving high customer satisfaction. Improved accuracy in billing and technical support through attention to detail and pattern recognition, enhancing overall customer experience. Utilized various internal software tools and conducted thorough product research to increase departmental productivity, maintaining an average 83% customer satisfaction rating. Delivered expert technical assistance, resolved complex customer issues, and contributed to a 10% improvement in resolution times compared to the departmental average.
Education
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