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Hi, I'm Marko Petričević, a CRM & promotion specialist with experience in sportsbook and casino bonuses, promotions, and campaign coordination. Currently, I work at Hattrick – PSK d.o.o., where I collaborate closely with local and group teams to improve product features, monitor media presence, and track results. I enjoy working on marketing activities and liaising with providers and bookmakers. Prior to my current role, I gained valuable experience as a senior customer support agent, handling verification, transactions, and customer assistance through multiple channels. My background also includes managing a restaurant where I led a large team and organized events. My diverse experience has taught me to be detail-oriented, adaptable, and a strong communicator.…Hi, I'm Marko Petričević, a CRM & promotion specialist with experience in sportsbook and casino bonuses, promotions, and campaign coordination. Currently, I work at Hattrick – PSK d.o.o., where I collaborate closely with local and group teams to improve product features, monitor media presence, and track results. I enjoy working on marketing activities and liaising with providers and bookmakers. Prior to my current role, I gained valuable experience as a senior customer support agent, handling verification, transactions, and customer assistance through multiple channels. My background also includes managing a restaurant where I led a large team and organized events. My diverse experience has taught me to be detail-oriented, adaptable, and a strong communicator.

Marko Petričević

Marketer, Project Manager, Community Manager, +1

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Hi, I'm Marko Petričević, a CRM & promotion specialist with experience in sportsbook and casino bonuses, promotions, and campaign coordination. Currently, I work at Hattrick – PSK d.o.o., where I collaborate closely with local and group teams to improve product features, monitor media presence, and track results. I enjoy working on marketing activities and liaising with providers and bookmakers. Prior to my current role, I gained valuable experience as a senior customer support agent, handling verification, transactions, and customer assistance through multiple channels. My background also includes managing a restaurant where I led a large team and organized events. My diverse experience has taught me to be detail-oriented, adaptable, and a strong communicator.…Hi, I'm Marko Petričević, a CRM & promotion specialist with experience in sportsbook and casino bonuses, promotions, and campaign coordination. Currently, I work at Hattrick – PSK d.o.o., where I collaborate closely with local and group teams to improve product features, monitor media presence, and track results. I enjoy working on marketing activities and liaising with providers and bookmakers. Prior to my current role, I gained valuable experience as a senior customer support agent, handling verification, transactions, and customer assistance through multiple channels. My background also includes managing a restaurant where I led a large team and organized events. My diverse experience has taught me to be detail-oriented, adaptable, and a strong communicator.

Available to hire

Hi, I’m Marko Petričević, a CRM & promotion specialist with experience in sportsbook and casino bonuses, promotions, and campaign coordination. Currently, I work at Hattrick – PSK d.o.o., where I collaborate closely with local and group teams to improve product features, monitor media presence, and track results. I enjoy working on marketing activities and liaising with providers and bookmakers.

Prior to my current role, I gained valuable experience as a senior customer support agent, handling verification, transactions, and customer assistance through multiple channels. My background also includes managing a restaurant where I led a large team and organized events. My diverse experience has taught me to be detail-oriented, adaptable, and a strong communicator.

Skills

CRM

Microsoft Office

Experience Level

CRM

Expert

Microsoft Office

Expert

Language

Croatian

Fluent

English

Advanced

German

Intermediate

Italian

Advanced

Work Experience

CRM & promotion specialist at Hattrick – PSK d.o.o.

January 1, 2023 - Present

Managing sportsbook and casino bonus budgets including CRM bonuses, retention, VIP, conversion, and acquisition. Tracking bonus costs with precise monthly reporting against budgets. Coordinating sportsbook and casino headline promotions and calendars. Working productively with local and group teams on sportsbook and casino product features, player education, and marketing campaigns. Collaborating with acquisition, social media, media, and brand teams to ensure full media presence. Handling campaign coordination and communications with marketing, customer support, and group CRM. Performing BI analysis with monthly business requirement documents and regular updates, and tracking results daily, weekly, monthly, and yearly. Managing proposition simulation, JIRA tasks, bonus manager and IMS setup, testing, and rollout. Tracking competitors to disrupt their approaches. Regular synchronization and alignment with bookmakers on offers, key matches, and odds boosters. Participating in research a

Senior Customer Support agent at Hattrick – PSK d.o.o.

January 1, 2023 - July 21, 2025

Provided customer support via email, chat, and telephone. Managed customer verification processes. Assisted customers with transaction issues including deposits and withdrawals. Handled unsettled tickets and forwarded them to the bookmakers department.

Restaurant Manager at Toto’s Restaurant

October 1, 2020 - July 21, 2025

Managed a restaurant with over 40 employees. Ordered necessary ingredients such as fresh fish, shellfish, shrimp, and live lobsters. Responsible for menu and wine list arrangements. Trained new workers and managed logistics such as transport, food, and accommodation. Organized group lunches, dinners, weddings, and other events with tailored menu arrangements.