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I am a communicative, organized individual with a strong willingness to learn. Currently, I work in a dynamic call center environment where I have developed solid interpersonal and information management skills. I have taken part in Erasmus projects and studied for one semester at Juraj Dobrila University in Croatia — experiences that enhanced my critical thinking and adaptability. I am passionate about writing and have participated in literary competitions, a passion I aim to pursue professionally.…I am a communicative, organized individual with a strong willingness to learn. Currently, I work in a dynamic call center environment where I have developed solid interpersonal and information management skills. I have taken part in Erasmus projects and studied for one semester at Juraj Dobrila University in Croatia — experiences that enhanced my critical thinking and adaptability. I am passionate about writing and have participated in literary competitions, a passion I aim to pursue professionally.

Ana-Ștefana Udrică

Writer, Copywriter, Content Producer, +4

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I am a communicative, organized individual with a strong willingness to learn. Currently, I work in a dynamic call center environment where I have developed solid interpersonal and information management skills. I have taken part in Erasmus projects and studied for one semester at Juraj Dobrila University in Croatia — experiences that enhanced my critical thinking and adaptability. I am passionate about writing and have participated in literary competitions, a passion I aim to pursue professionally.…I am a communicative, organized individual with a strong willingness to learn. Currently, I work in a dynamic call center environment where I have developed solid interpersonal and information management skills. I have taken part in Erasmus projects and studied for one semester at Juraj Dobrila University in Croatia — experiences that enhanced my critical thinking and adaptability. I am passionate about writing and have participated in literary competitions, a passion I aim to pursue professionally.

Available to hire

I am a communicative, organized individual with a strong willingness to learn. Currently, I work in a dynamic call center environment where I have developed solid interpersonal and information management skills. I have taken part in Erasmus projects and studied for one semester at Juraj Dobrila University in Croatia — experiences that enhanced my critical thinking and adaptability. I am passionate about writing and have participated in literary competitions, a passion I aim to pursue professionally.

Skills

Copywriting

Experience Level

Copywriting

Intermediate

Language

Romanian, Moldavian, Moldovan

Fluent

English

Intermediate

Croatian

Beginner

Work Experience

Jourist at I.I UDRICA MINODORA, Dragasani

October 31, 2023 - July 22, 2025

Developed and interpreted legal provisions to ensure accurate application.

Customer Care Adviser at eMAG, Bucharest

October 1, 2023 - Present

Collaborated with internal teams to improve the customer experience. Provided training and support to new team members. Monitored and analyzed key performance indicators (KPIs). Improved processes based on customer feedback. Created an internal best practices guide. Published internal posts related to procedures.

Jourist at I.I UDRICA MINODORA, Dragasani

October 31, 2023 - July 22, 2025

Developed and interpreted legal provisions to ensure accurate application.

Customer Care Adviser at eMAG, Bucharest

October 1, 2023 - Present