I am a communicative, organized individual with a strong willingness to learn. Currently, I work in a dynamic call center environment where I have developed solid interpersonal and information management skills. I have taken part in Erasmus projects and studied for one semester at Juraj Dobrila University in Croatia — experiences that enhanced my critical thinking and adaptability. I am passionate about writing and have participated in literary competitions, a passion I aim to pursue professionally.

Ana-Ștefana Udrică

I am a communicative, organized individual with a strong willingness to learn. Currently, I work in a dynamic call center environment where I have developed solid interpersonal and information management skills. I have taken part in Erasmus projects and studied for one semester at Juraj Dobrila University in Croatia — experiences that enhanced my critical thinking and adaptability. I am passionate about writing and have participated in literary competitions, a passion I aim to pursue professionally.

Available to hire

I am a communicative, organized individual with a strong willingness to learn. Currently, I work in a dynamic call center environment where I have developed solid interpersonal and information management skills. I have taken part in Erasmus projects and studied for one semester at Juraj Dobrila University in Croatia — experiences that enhanced my critical thinking and adaptability. I am passionate about writing and have participated in literary competitions, a passion I aim to pursue professionally.

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Experience Level

Intermediate

Language

Romanian, Moldavian, Moldovan
Fluent
English
Intermediate
Croatian
Beginner

Work Experience

Jourist at I.I UDRICA MINODORA, Dragasani
October 31, 2023 - July 22, 2025
Developed and interpreted legal provisions to ensure accurate application.
Customer Care Adviser at eMAG, Bucharest
October 1, 2023 - Present
Collaborated with internal teams to improve the customer experience. Provided training and support to new team members. Monitored and analyzed key performance indicators (KPIs). Improved processes based on customer feedback. Created an internal best practices guide. Published internal posts related to procedures.
Jourist at I.I UDRICA MINODORA, Dragasani
October 31, 2023 - July 22, 2025
Developed and interpreted legal provisions to ensure accurate application.
Customer Care Adviser at eMAG, Bucharest
October 1, 2023 - Present
Collaborated with internal teams to improve the customer experience. Provided training and support to new team members. Monitored and analyzed key performance indicators (KPIs). Improved processes based on customer feedback. Created an internal best practices guide. Published internal posts related to procedures.

Education

Bachelor Degree at National School of Political and Administrative Studies SNSPA, Bucharest
October 1, 2020 - June 30, 2023
Bachelor Degree at National School of Political and Administrative Studies SNSPA, Bucharest
October 1, 2020 - June 30, 2023

Qualifications

Mentee Upgrade by eMAG
July 1, 2024 - July 31, 2025
Mentee Upgrade by eMAG
July 1, 2024 - July 1, 2025

Industry Experience

Retail, Media & Entertainment, Professional Services, Education, Government