Available to hire
Hello! I’m Jenn Tonna, an administrative professional and freelance editor who loves turning complex information into clear, accessible content. I enjoy coordinating remote teams, editing and localizing materials for North American audiences, and building processes that streamline workflows.
I bring experience across nonprofit events, environmental services, and retail, thriving in fast-paced settings where attention to detail matters.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Volunteer Co-chair at Editors' Canada - Atlantic Twig
November 1, 2024 - PresentContributing content and ideas toward Editors Atlantic’s monthly newsletter; coordinating and hosting remote meetings, seminars, and agenda polling; engaging in community outreach, site visits, programming, and related activities for Halifax’s bid to host the Editors’ Association of Canada’s National Conference.
Environmental Services Assistant, Project Manager at Aqua-check Inc.
June 1, 2025 - September 5, 2025Liaised between clients and management across multiple communication channels; entered and verified chemical and bacterial water test results across Nova Scotia; processed readings on incoming radon test monitors; compiled and uploaded reports to internal and provincial databases.
CSR Specialist, Administrator at Sunshine Admin
April 1, 2023 - September 5, 2025Provided detailed data entry and analysis in a fast-paced environment; invoiced and processed payments for services via e-transfer links, Square, Direct CC, and phone; communicated via email and handled calls for partners from affiliates such as suppliers, lawyers, insurance companies and vendors.
Editor, North American Localization at The Gentlemen Seventeen
June 1, 2022 - September 5, 2025Proofread a 60,000-word manuscript and conducted in-depth remote author check-ins; provided insights on cultural transitions and Canadian-standard localization.
Keyholder at David’s Tea
March 1, 2020 - September 5, 2025Created displays, monitored inventory, and promoted brand appeal to reach sales targets; supervised junior staff and managed shop security and bookkeeping during openings/closings.
Operations Administrator at RBC Bank
August 1, 2019 - September 5, 2025Direct Investment and Dominion Securities processing; monitored sensitive client information related to ADP accounts, pensions, online bill payments, wire transfers, and mortgage discharges.
Assistant Store Manager at BINZ Kitchen and Bath
November 1, 2018 - September 5, 2025Maintained organized store front; assisted customers, managed stock, and supervised staff during openings/closings and busy periods.
Assistant Manager, Receptionist at The Original Grooming Experts Barbershop
April 1, 2016 - September 5, 2025Maintained a professional reception area, greeted and scheduled clients using Booker software; oversaw shop cleanliness and inventory; supported brand campaigns via social media and email.
Sales Associate at The Body Shop
April 1, 2015 - September 5, 2025Delivered high-level customer service, met sales goals, promoted brand campaigns, and maintained displays and inventory.
Seasonal Porter at Oxford Properties
December 31, 2013 - September 5, 2025Resolved CSR information desk issues and provided support to gift-wrapping during peak holiday periods.
Volunteer Co-chair at Editors' Canada - Atlantic Twig
November 1, 2024 - PresentContributing content and ideas towards Editors Atlantic’s monthly newsletter. Co-ordinating and hosting remote meetings, seminars, and agenda polling. Engaging in community outreach, site visits, programming, and more in regards to Halifax’s turn to host the Editors’ Association of Canada’s National Conference.
Environmental Services Assistant, Project Manager at Aqua-check Inc.
June 1, 2025 - September 5, 2025Liaising between clients and management across multiple modes of communication. Entering and verifying chemical and bacterial water test result from across Nova Scotia. Processing readings on incoming radon test monitors. Compiling and uploading reports to internal and Provincial databases.
CSR Specialist, Administrator at Sunshine Admin
April 1, 2023 - September 5, 2025Provided detailed data entry and analysis in a fast-paced workspace. Invoiced and processed payments for services via e-transfer links, Square, Direct CC, and via phone calls. Communicated via email and took calls for partners from affiliate companies such as suppliers, lawyers, insurance companies and vendors.
Editor, North American Localization at The Gentlemen Seventeen
June 1, 2022 - September 5, 2025Proofread pre-publication 60,000-word manuscript, interspersed with in-depth remote author check-ins. Provided insights towards cultural transitions and grammatical (Canadian standard) localization.
Keyholder at David’s Tea
March 1, 2020 - September 5, 2025Created displays, monitored inventory and promoted a high level of brand appeal to reach sales targets. Supervised junior staff while managing shop security and bookkeeping during store openings, closings.
Operations Administrator at RBC Bank
August 1, 2019 - September 5, 2025Direct Investment and Dominion Securities processing: various types of cheques and account transactions. Monitored sensitive client info in reference to ADP accounts, pensions, online bill payments and wire transfers as well as discharging mortgages.
Assistant Store Manager at BINZ Kitchen and Bath
November 1, 2018 - September 5, 2025Maintained clean, organized, and well stocked store front including during busy street festivals. Exuded an approachable demeanor while finding products and solutions for customers in between POS transactions. Safeguarded store security while performing closings, opening and training of newer or junior staff members.
Assistant Manager, Receptionist at The Original Grooming Experts Barbershop
April 1, 2016 - September 5, 2025Kept a professional and welcoming reception area while greeting and scheduling clients using Booker software. Maintained shop cleanliness, inventory, bookkeeping and timetables. Managed brand awareness through social media campaigning and email correspondence on behalf of upper management.
Sales Associate at The Body Shop
April 1, 2015 - September 5, 2025Upholds the highest level of customer service while meeting daily and hourly sales goals. Promoted Body Shop brand awareness while promoting product knowledge and seasonal campaigns. Maintained displays while monitoring store inventory.
Seasonal Porter at Oxford Properties
January 1, 2013 - PresentResolved problems at the CSR information desk, and ensured corporate-level customer assistance to shopping centre guests. Provided auxiliary support to the giftwrapping station during high-stress dates and times.
Volunteer Co-chair at Editors' Canada - Atlantic Twig
November 1, 2024 - PresentContributing content and ideas toward Editors Atlantic's monthly newsletter; coordinating and hosting remote meetings, seminars, and agenda polling; engaging in community outreach, site visits, programming, and more in regards to Halifax's turn to host the Editors' Association of Canada's National Conference.
Environmental Services Assistant, Project Manager at Aqua-check Inc.
June 1, 2025 - September 5, 2025Liaising between clients and management across multiple modes of communication. Entering and verifying chemical and bacterial water tests from across Nova Scotia. Processing readings on incoming radon test monitors. Compiling and uploading reports to internal and Provincial databases.
CSR Specialist, Administrator at Sunshine Admin
April 1, 2023 - September 5, 2025Provided detailed data entry and analysis in a fast-paced workspace. Invoiced and processed payments for services via e-transfer links, Square, Direct CC, and via phone calls. Communicated via email and took calls for partners from affiliate companies such as suppliers, lawyers, insurance companies and vendors.
Editor, North American Localization at The Gentlemen Seventeen, by Roderick Leermakers
June 1, 2022 - September 5, 2025Proofread pre-publication 60,000-word manuscript, interspersed with in-depth remote author check-ins. Provided insights towards cultural transitions and grammatical (Canadian standard) localization.
Keyholder at David’s Tea
March 1, 2020 - September 5, 2025Created displays, monitored inventory and promoted a high level of brand appeal to reach sales targets. Supervised junior staff while managing shop security and bookkeeping during store openings and closings.
Operations Administrator at RBC Bank
August 1, 2019 - September 5, 2025Direct Investment and Dominion Securities processing: various types of cheques and account transactions. Monitored sensitive client info in reference to ADP accounts, pensions, online bill payments and wire transfers as well as discharging mortgages.
Assistant Store Manager at BINZ Kitchen and Bath
November 1, 2018 - September 5, 2025Maintained clean, organized, and well stocked store front including during busy street festivals. Exuded an approachable demeanor while finding products and solutions for customers in between POS transactions. Safeguarded store security while performing closings, opening and training of newer or junior staff members.
Assistant Manager, Receptionist at The Original Grooming Experts Barbershop
April 1, 2016 - September 5, 2025Kept a professional and welcoming reception area while greeting and scheduling clients using Booker software. Maintained shop cleanliness, inventory, bookkeeping and timetables. Managed brand awareness through social media campaigning and email correspondence on behalf of upper management.
Sales Associate at The Body Shop, 2366 Bloor St W, Toronto, ON
April 1, 2015 - September 5, 2025Upheld the highest level of customer service while meeting daily and hourly sales goals. Promoted Body Shop brand awareness while promoting product knowledge and seasonal campaigns. Maintained displays while monitoring store inventory.
Seasonal Porter at Oxford Properties, Yorkdale Shopping Centre
December 31, 2013 - September 5, 2025Resolved problems at the CSR information desk, and ensured corporate-level customer assistance to shopping centre guests. Provided auxiliary support to the giftwrapping station during high-stress dates and times.
Education
Honours in Creative Writing (Novel Writing stream) at University of Toronto
September 1, 2017 - May 1, 2020Service For All Certification at Superhost HR Online
March 1, 2023 - September 5, 2025Creative Writing, Novel Writing stream (Honours) at University of Toronto
September 1, 2017 - May 1, 2020Service For All Certification at Superhost HR Online
March 1, 2023 - September 5, 2025Honours Bachelor of Arts in Creative Writing, Novel Writing stream (CR 201 and Comics & Graphic Novels) at University of Toronto
September 1, 2017 - May 1, 2020Qualifications
Service For All Certification
March 1, 2023 - September 5, 2025Superhost HR Online Service For All Certification
March 1, 2023 - September 5, 2025Service For All Certification
March 1, 2023 - September 5, 2025Industry Experience
Media & Entertainment, Professional Services, Non-Profit Organization, Education, Retail, Software & Internet, Healthcare, Travel & Hospitality, Other, Financial Services, Government
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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