Diego Israel Orozco Gomez
Hi, I'm Diego Israel Orozco Gomez. With over three years of experience in the FMCG sector, I specialize in improving consumer experiences through innovative marketing strategies and data-driven insights.
About
Hi, I’m Diego Israel Orozco Gomez. With over three years of experience in the FMCG sector, I specialize in improving consumer experiences through innovative marketing strategies and data-driven insights. I’m passionate about enhancing brand relationships and creating impactful consumer experiences that truly resonate.
I have a strong background in managing marketing campaigns, social media operations, and consumer behavior analysis using tools like Nielsen, Kantar, and various CRM platforms. I enjoy collaborating with teams to implement strategies that not only meet business goals but also focus on building trust and loyalty with consumers.
- 4 years' experience
- Joined July 2025
Languages
- Spanish; CastilianFluent
- EnglishFluent
- GermanBeginner
Industry experience
- Consumer Goods
Work experience
Facilitated the consumer experience for all Colgate-Palmolive brands across LATAM by training contact centers with consumer care tools and procedures, and leading social media operations. Led initiatives that enhanced consumer experience, designed and implemented targeted sampling strategies increasing feedback engagement by 80%, and monitored KPIs and social media performance to increase traffic by 75%. Managed product recall responses with transparent communication to preserve trust. Developed projects incorporating new methodologies to drive insights and business improvements. Reduced fulfillment time resolution by 66% in LATAM countries and created SOPs to ensure consistent, high-quality consumer service delivery.
Education
Certifications and awards
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