Delivered first-level IT support across Sonic's diverse business units. Resolved issues involving systems, networks, VD I and hardware. Managed user accounts, group policies, and device management. Installed, maintained, and debugged software across departments. Escalated critical incidents and contributed to server monitoring and patching.

Service Desk Analyst – Level 2 (Secondment) at Sonic Healthcare

November 1, 2023 - December 31, 2023

Maintained Level 2 support for higher-level IT issues, assisting with complex incidents and coordination.

Technical Services Officer – QXR (Secondment) at Sonic Healthcare

October 1, 2023 - November 30, 2023

Installed secure network/server connections and assembled workstations on-site. Configured routers, switches, and patching to support infrastructure. Contributed to new clinic setups including layout planning and network security. Collaborated with cross-functional teams to improve system integration.

Game Developer (Freelance) at Freelance

October 1, 2021 - Present

Mentored students in Unity development and game programming. Worked on various gamification and interactive projects across different genres.

Game Developer (Contract) at People Tech Revolution

July 1, 2022 - December 31, 2022

Developed two VR projects (89 Degrees East, Master Production) for Pico and Quest 2. Worked from pre-production through release and post-launch support. Focused on VR mechanics, unit timing, and custom subtitle systems.

Game Developer (Contract) at People Tech Revolution

June 1, 2021 - October 31, 2021

Lead programmer for a project evolving from a prior internship. Delivered core game systems and implemented gameplay features.

Game Developer Intern at The Ageing Revolution

January 1, 2020 - January 1, 2021

Created a decision-based prototype game to facilitate conversations around ageing; designed mechanics, UI, and supporting documentation for grant proposals.

Part-Time Systems Consultant at Freelance Studio

January 1, 2019 - January 1, 2020

Advised on AV setups, digital strategy, logistics, and community growth for a global small business; helped localize products for US, UK, Australia, Malaysia, and Singapore markets.

Admin & Field Supervision at Everis Frontier Sdn. Bhd.

January 1, 2016 - January 1, 2018

Performed general administrative duties and field supervision in the oil palm industry; coordinated worker activities, supplier communication, and logistics for fruit distribution.

MMORPG Private Server Administrator at Private Server (Online)

January 1, 2010 - December 31, 2010

Managed an online private server including scripting (PHP), SQL database administration, HTML, and forum moderation.